Experience

STG Auto Group

• United States
• Automotive
• 1 - 100 Employee

• Service Manager

  • Jan 2018 - Present

  Garden Grove, CA Create a work environment that brings the absolute best efforts from all employees striving to increase business, communication, and social skills. Keep all supervisors down to entree position employees engaged and focused to our weekly and monthly goals while maintaining a high level of customer satisfaction.

• Customer Service Manager

  • Jan 2015 - Dec 2017

  Achieving a level of constant customer satisfaction. Manage a team of four service advisors to assist our customers in any service needed as well as walk in customers that did not purchase here. Any issues they cannot handle are there brought onto me. We strive to satisfy all our customers effectively but more important maintain our customer's satisfaction while being cost efficient.

• Customer Service Advisor

  • Jan 2014 - Dec 2014

  Montclair, CA Greet customer at front desk. Do tedious walk-around with customer to prevent internal issues. Write customer estimate up and get all his statements, comments, and or concerns. Advise vehicle with designated technician, once diagnostic complete figure out if it is something covered under warranty or if it will be an attempted sold job. Always maintaining customer up to date regarding service or pending ordered parts since car tend to stay for long periods of time depending on issue severity.