Emergency Response and Partnerships Coordinator

• Jan 2023 - Present

Communications Specialist

• Apr 2022 - Jan 2023

Project Assistant

• Apr 2021 - May 2022

Sales and Marketing Manager

• Nov 2019 - Dec 2020

Completed the launch of the group's first website and digital presence, including an email newsletter strategy to increase guest loyalty. Developed and executed SEO strategy to build a presence in BC market using on-site and off-site SEO tactics. My responsibilities also include online advertising and reputation management when guests leave reviews. The role also includes ongoing sales and revenue management for all properties – this included developing rate structure for extended stays and corporate partners. This meant I was the point of contact for many corporate clients, and was responsible for creating, building, and maintaining relationships with key stakeholders.

Account Manager

• Oct 2016 - Nov 2019

I started with Jelly as the Social Media Coordinator and was later promoted to Account Manager. As Account Manager, I was the point-person for my portfolio of clients. I had the opportunity to oversee the strategy and execution of digital marketing & PR campaigns for our clients from a variety of industries including real estate, legal, family entertainment, and many more. My role included reporting of results with upper management of our clients and ensuring we were setting and meeting appropriate KPIs.

Social Media Coordinator

• May 2015 - Nov 2019

Jelly Marketing is an Award Winning Digital Marketing & PR Firm. We specialize in all things digital - from social media to PPC, we are the experts.Social media is one of the main reasons people go online - a successful social media strategy means good planning, responsiveness, and an understanding of what your audience needs and wants. It means being able to strike up a conversation, or pique their interest with a single photo or piece of text. Social media is the great democratizer of communications and an essential part of every business’s marketing strategy.Social media is the glue that holds your digital strategy together... rather its the jelly that keeps it sticky!

Instructor

• Jan 2016 - Nov 2019

This 12-week course is our foundational offering, which presents a solid understanding of the most successful elements to a digital marketing strategy, including, the ‘What’, ‘Where’, ‘Who’, ‘When’, ‘Why’ and ‘How’ of a winning campaign and the departments within them. This course is ideal for those with limited experience in digital marketing, or for smaller companies without a dedicated marketing team. During this course, trainees will become more confident and equipped in understanding the value of digital marketing, and will be able to immediately implement learned concepts in social media, digital ads, public relations and content marketing.

Intern

• Nov 2014 - May 2015

In its inaugural year, the Canadian Internet Marketing Conference (#CIMC2015) brought marketing experts from all over Canada to Squamish, BC for the city's first digital marketing conference. My tasks included agency calls all over Canada to inform about the conference and the various ways to get involved, sponsorship calls, and social media in the lead-up as well as during the event. During the conference, I also worked closely with the event manager and assisted with event execution with tasks including setup, takedown, and various others as they came up. The Canadian Internet Marketing Conference accomplished a lot in its first year including trending #1 on Twitter, bringing together over 40 world-class speakers, and bringing 250 digital marketing experts to Squamish for the first time. Bring on CIMC 2016!

Director Of Online Marketing

• Jan 2014 - Apr 2015

The KPU Marketing association is a student run club for all students who have an interest in marketing. As the Director of Online Marketing I manage and run email, social media, and web campaigns. In addition to my role in online marketing, I participate in weekly Executive Meetings to plan for regular events and set long-term goals and strategies for the organization. The KPU Marketing association is a student run club for all students who have an interest in marketing. As the Director of Online Marketing I manage and run email, social media, and web campaigns. In addition to my role in online marketing, I participate in weekly Executive Meetings to plan for regular events and set long-term goals and strategies for the organization.

Specialist

• Jun 2008 - Feb 2014

Provided customers with technical troubleshooting and repair. Also worked with new and advanced users to teach new features and software to best utilize computer. Other tasks included learning needs of customers, and pairing them with appropriate resources within the store or online. Provided customers with technical troubleshooting and repair. Also worked with new and advanced users to teach new features and software to best utilize computer. Other tasks included learning needs of customers, and pairing them with appropriate resources within the store or online.

Communications Coordinator and Policy Writer

• Feb 2013 - Mar 2013

Through my contract period with this non-profit organization, I helped create various communications material such as posters and brochures to spread awareness about the community programs. Through my contract period with this non-profit organization, I helped create various communications material such as posters and brochures to spread awareness about the community programs.

Vice Major

• Dec 2010 - Dec 2012

The Ismaili Volunteer Corps for BC are a group of about 2000 volunteers. In this position, I lead, trained, and mentored youth and adult volunteers in various community and religious activities. In addition, I sat on the board of executives to strategically plan for the sustainability and improvement of the group along with planning and implementation of celebratory events. The Ismaili Volunteer Corps for BC are a group of about 2000 volunteers. In this position, I lead, trained, and mentored youth and adult volunteers in various community and religious activities. In addition, I sat on the board of executives to strategically plan for the sustainability and improvement of the group along with planning and implementation of celebratory events.

Project Lead - 2011 Sports Gala

• Aug 2011 - Nov 2011

Project manager for the annual Sports Gala - an event held to celebrate excellence in sports within the Ismaili Community. Planning of the event including building and managing a team of 6 individuals to execute event. Together, we put created a voting criteria and contacted various figureheads to assist with adjudication. Also worked with team to secure entertainment and keynote speaker at event. Marketing and promotion also played a huge part in the success of this event with over 400 attendees. Other tasks included: • Logistics and food planning • Ticket sales • Launch of new logo and re-brand • Volunteer recruitment

Customer Service Representative

• Oct 2006 - Dec 2007

Assisted clients via telephone and email resolving account issues. These included technical support, account deposits, and addressing general questions about the services. During this time, I participated in many conflict resolution seminars and consistently implemented conflict resolution strategies in communications with clients. Assisted clients via telephone and email resolving account issues. These included technical support, account deposits, and addressing general questions about the services. During this time, I participated in many conflict resolution seminars and consistently implemented conflict resolution strategies in communications with clients.

Customer Service Representative

• Jun 2005 - Jul 2006

Processed sales, returns, and addressed any customer service concerns. Tasks also included assisting in closing procedures i.e; cash reconciliation, and filing reports. Also acted as trainer for associates at check-out till. Processed sales, returns, and addressed any customer service concerns. Tasks also included assisting in closing procedures i.e; cash reconciliation, and filing reports. Also acted as trainer for associates at check-out till.