Data Visualisation Manager

• Feb 2022 - Present

Principal Business Intelligence Analyst

• Nov 2015 - Feb 2022

- Build and manage business intelligence dashboards to support data-based decision making at an executive level using Power BI. - Visualize emerging business / technical capabilities dashboard and change capacity report for executive usage. - Conceptualize and deliver data visualization workshops and mentor others on the topic of visualization best practices. - Operationalize and continuously improve internal governance processes. - Produce visual communication materials to bring senior leadership together on a shared understanding of the value delivery lifecycle during Global Specialty agile transformation. - Create data management solutions for teams and senior leadership using PowerApps Show less

Principal Business Systems Analyst - Global Specialty PMO

• Mar 2013 - Jul 2015

- Led and coordinated strategic initiatives across international and domestic business units, promoting efficiencies and corporate strategy in relation to project operations and implementation. - Launched Global Specialty Analyst Community of Practice. Facilitated forums covering various analyst topics of interest. - Developed and executed organizational communication strategy and materials to launch strategic governance initiatives. - Led and coordinated strategic initiatives across international and domestic business units, promoting efficiencies and corporate strategy in relation to project operations and implementation. - Launched Global Specialty Analyst Community of Practice. Facilitated forums covering various analyst topics of interest. - Developed and executed organizational communication strategy and materials to launch strategic governance initiatives.

Independent Website Consultant (Contract)

• Aug 2007 - Jul 2013

- Offered UX, Search Engine Optimization (SEO), website design and web development services for clients in hospitality and educational sectors. - Key projects include: - Implementation of a redesigned website and backend database successfully delivered solutions to address the following needs: decrease site maintenance overhead, adopt accessibility standards and increase site conversion rates through better navigation. - Launched website with a focus on SEO, where customer saw a dramatic increase in online quote requests Show less

Principal Business Systems Analyst

• Mar 2011 - Mar 2013

- Collaborated with business partners on the definition of business vision, objectives, transformation plans and opportunities for competitive advantage. - As lead analyst, oversaw business relations and all phases of requirements engineering throughout SDLC for US and Canada Excess & Umbrella products. - Lead multiple off-site international teams to coordinate interdepartmental activities in order to ensure customer expectations were exceeded. - Organized and managed requirement documentation and traceability within Team Foundation Server document library. Show less

IT Portfolio Lead - Enterprise Technology Services

• Mar 2008 - Mar 2011

- Directed and established monthly data reports for management to analyze trends in production support workload. Evaluated data to identify opportunities for improvement. - Successfully conceptualized and implemented developmental procedures and administrative documentation to systemize production support efforts. - Gained comprehensive knowledge in enterprise change management process and procedures; played an integral role as secondary change management authority.

Business Systems Analyst II - Personal Markets

• Dec 2005 - Mar 2008

- Formulated new process improvements concentrating on new hire training program and multi-browser testing best practices.- Launched User Interface Design improvements for online auto quoting application based on industry best practices and competitor evaluations. Actualized proof of concept screen designs through use of Adobe Photoshop. - Initiated and established working relationship with third-party vendors on strategic restructure efforts; served as auto subject matter expert (SME). - Provided web analytic reporting solutions, which included the use of Omniture, Offermatica, and Atlas.- Built and cultivated analytical data extracts using Hyperion Business Intelligence. Show less

Web Developer

• Feb 2004 - Dec 2005

- Served as direct contact for over 60 high profile clients; reviewed and advised on all incoming requests. - Ability to translate clients’ requests into technical specifications used to maintain or create new website components. - Websites created and maintained based on W3C standards using HTML, CSS, JavaScript, Linux, Apache, MySQL, PHP, ColdFusion, ASP, SQL Server and Access. - SES (Search Engine Strategy) and ID (Interface Design) recommendations implemented based on best practices and client need. Show less