Experience

NewAgeSMB - Top Mobile App and Web Design & Development Company, New Jersey, New York, Florida, USA

• United States
• Information Technology & Services
• 1 - 100 Employee

• Senior IT Business Analyst

  • Feb 2007 - Present

  • Act as the daily client contact for assigned projects, developing relationships with clients and working closely with them to learn their business needs. • Work closely with all agency department staff to develop and implement strategic project plans • Analyze clients input, together with background knowledge, research, field feedback, to produce full communications plans • Manage IT projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support • Create a Specification Requirements System Document in order to continually manage clients expectations. • Present project demonstration to ensure client satisfaction and accuracy before launch of software. • Provide leadership to our programmers for technical production, including budget control, production timetable, status reporting, client/team project coordination and quality assurance. • Oversee system usage at each installation site to assess training needs and identify any up-sell opportunities to increase revenue production. • Consistently provide excellent customer service to accounts, technical support, identify new contacts in the organization and offer training to those contacts to ensure proper use of installed software/applications. • Demonstrate focus on value and ROI • Analyze current online marketing campaigns and optimize existing campaigns to increase conversion rate using Google analytics and call tracking. • Communicate with clients bi-weekly and monthly in regards to their marketing campaigns. • Present periodic dashboard reports on current projects, future opportunities and client issues. • Establish rapport and maintain communication with stake holders at multiple levels including those external to the organization Achievements: • Moved company up from a level of thousands to one of the top 10 Vendors on Guru within a two year period. Show less



CompUSA

• Retail
• 300 - 400 Employee

• B2B Account Executive

  • Jun 2006 - Jan 2007

  Responsibilities Included: • Maintained and grew account base through proper balance of maintenance and prospecting phone calls. • Renewed relationships with past buyers to drive future business. • Called "warm sales leads" to build relationships with new clients. • Worked with clients to understand their business issues and provided solutions that meet their needs(Consultative Selling). • Called current clients and told them about present promotions and special offers. • Priced out products and offering discounts within agreed limits. • Monitored the progress of account development. • Focused on up-sell/cross-sell targets to enhance average order value. • Focused on strong follow-up customers requests for assistance, literature, price quotes, to establish a high level of service orientation. • Drove growth of sales and gross margin to meet or exceed established personal and sales team goals by ensuring the execution of company sales initiatives • Stayed alert for any report changes in market conditions, competitive activities and customer preference/needs. • Maintained designated average of outbound calls per day. • Focused on achieving biweekly and quarterly goals. • Planned local community and store events to provide manufacturing technical support to local business owners. Achievements: • Million Dollar Club Show less



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Sales Representative Lead

  • Jun 2005 - Jun 2006

  Responsibilities Included: • Responsible for selling DELL's products and services in a retail capacity. • Products Included: computers, laptops, printers, HDTV's, cameras, PDA's, etc. • Focused on delivering a positive customer experience according to Dell standards. • Met and exceeded all monthly sales goals. • Responsible for all onsite operational activities. • Responsible for creating weekly schedule. • Coached employees how to up-sell and cross-sell all of Dell's products and services. Achievements: • Leading sales representative for 6 consecutive months. • Individually had the highest Customer Satisfaction score through Gallup for 8 consecutive months. • Led the team to increase our internal kiosk rank from 78 out of 150 into the Top 20. Show less



RxHope

• Customer Service Representative

  • Jan 2004 - Jun 2005

  Responsibilities Included: • Answer phones and respond to customer requests. • Transfer customer calls to appropriate staff. • Provide customers with product and service information • Identify, research and resolve customer issues using the RxHope intranet • Follow-up on customer inquires not immediately resolved • Complete call logs and reports • In charge of data entry for PediMeds patient assistant program. Responsibilities Included: • Answer phones and respond to customer requests. • Transfer customer calls to appropriate staff. • Provide customers with product and service information • Identify, research and resolve customer issues using the RxHope intranet • Follow-up on customer inquires not immediately resolved • Complete call logs and reports • In charge of data entry for PediMeds patient assistant program.