Senior Program Manager, Global Services Business Operations & Systems

• 2012 - Present

Direct core Global Operations team of employees and contractors using follow-the-sun model. Work with a variety of teams including Corporate IT, Sales, Technical Support, Professional Services, Contracts Administration, Channel Operations, Marketing, Product Engineering and Product Management to deliver innovative IT/Biz integration roadmap leadership. Lead new Product GA launch Service Readiness across Oracle R12, Siebel CRM, Support WEB & Cloud Licensing for 1,000 new or upgraded products annually generating over $1 billion in sales. Key Accomplishments:Oversaw over $350 million Services revenue IT architecture integration as well as directed Global PMO programs and integrated cross-enterprise and partner ecosystem operations for new product introductions.Released company product software and associated services to Support site including over 350 Product Lines, 25,000 Products and 5,000 site pages resulting in over 65,000 unique visits weekly.Built 250,000 unique monthly visits for cloud licensing, ZTP & customer self-service WEB support operations.Key contributor to creation of new Product Licensing policy and deployment of Cloud-based Product Licensing solution generating over $500 million in new Subscription revenue since launch.Delivered $100 million revenue M&A systems integration while releasing more than 120 new design features.Exceeded Services Electronic Data Interchange (EDI) order processing plan by several hundred percent resulting in millions in increased annual profits. Show less

Program Manager, Global Services Business Operations & Systems

• 2010 - 2012

Project Manager, Global Services Business Operations & Systems

• 2008 - 2010

Program Manager, Enterprise Systems Program Management Office (PMO)

• 2006 - 2008

Key Accomplishments: Led project teams and converted forward more than $500 million annualized revenue to new Accounting General Ledgers by delivering new Enterprise systems, creating greater Sales velocity by enabling real-time inventory data for more accurate, customer-facing order booking while training mobile sales operations to clients nationally. Trained over 1000 users with new Sales Force Automation toolkit while automating high volume B2B order Electronic Data Interchange (EDI) and billing Electronic Funds Transfer (EFT) transactions, creating more accurate daily order book forecasts and inventory replenishment requisition operations reducing inventory stocking volumes, increasing first fill rates and producing multi-million dollar increases in operating margins. Show less

Global Product Marketing Manager

• 2004 - 2006

Key Accomplishments: Launched new $100 million global product line as Global 2nd to Division VP of international team. Managed plan, met all objectives, including booking sales over quota by 14% earning an additional $8 million through creative deal making including delivering innovative and profitable multi-year lease financing terms. Managed risk, communication, & completion using 50 person International team including Engineering to design, develop and deliver global market competitive analysis, including managing 3rd party video production and publishing product line to global catalog while facilitating Engineering Change Orders and communicating launch readiness to Sales and Services teams globally. Show less

Director, Professional Services Programs (PMO)

• 1998 - 2004

Key Accomplishments: Founded company developing strategic plans as well as led $10 million projects with global reach. Deployed Industry 1st Mortgage Banking ERP to a 12,000 seat, $40 billion US client by gaining Corporate Board level strategic control of Deployment phase implementation plan after initial go live release failed in the field. Redesigned deployment plan over one weekend to best meet company goals across multiple locations. Implemented company-wide Train the Trainer roll out across Sales, Origination, Underwriting, Compliance and Loan Processing teams at 5 major operations centers and dozens of Sales offices nationally. Show less

Director, Support Services & Project Operations - IKON TECHNICAL SOLUTIONS

• 1994 - 1998

Key Accomplishments: Led, improved, or created more than 100 person staffed Professional Services, Support Services, Sales Operations, Order Procurement & Project Delivery teams. Staffed 15 person Services team to work multi-million dollar deals as well as deliver open-booked orders, producing significant increase in order velocity and generating additional $1 million per month cash flow. Increased margin delta between internal purchase orders to customer sales orders by around 3 points by building a web ordering toolkit, immediately generating about $300,000 per month in additional cash flow. Negotiated and fulfilled more than $100 million in client and supplier contracts over four years. Support Services team continued to run using processes pioneered by me to deliver over $750 million in booked Services revenue over next six years. Show less