Experience

Medical Action Industries

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Quality Assurance Supervisor

  • Jul 2018 - Present

  Working as a Supervisor to the Quality Assurance Department for a kit manufacturing facility. Supervise all the QA Floor Auditors, Floor Auditor Leads, Complaints Department, and Document Control Department. Heavily involved in all areas of quality as the supervisor to nine teammates directly reporting at any given time. Certified ISO 13485 Lead Auditor. Manage the Internal Audit program at the facility. Update standard operating procedures, work instructions, forms, and any other documentation to ensure compliance as well to achieve quality goals. Involved in the management and improvement of the Quality Management System. One of the main points of contact in one ISO audit and two MDSAP audits (FDA, ISO, Brazil, Japan, Canada), all of which received passing marks. Lead numerous CAPA teams with effective results.



Freelance Writing and Editorial Services

• Editor

  • Jan 2013 - Present

  Primary editor on the following books:Animals That Make Me Say Ouch! by Dawn Cusick ISBN 978-1-62354-042-5Animals That Make Me Say Wow! by Dawn Cusick ISBN 978-1-62354-041-8Art of Deception by Brad Honeycutt ISBN 978-1623540371Bar Stool Yoga: The Fun Way Of Being Fit and Flexible At The Bar And Beyond by Miriam Austin ISBN 978-1623540470Inventions That Could Have Changed the World...But Didn’t! by Joe Rhatigan and Anthony Owsley ISBN 978-1623540241Saving Victoria’s Breast: Exposing America’s Shameful Breast Biopsy Scandal by Fred Hughes ISBN 978-0615795645



Dr. King's by King Bio

• United States
• Wholesale
• 1 - 100 Employee

• Regulatory Compliance Specialist, Editor, Media and Product Development

  • May 2013 - Jul 2018

  Worked as a Compliance Specialist and editor for a homeopathic pharmaceutical company in the Quality Assurance department. Dealt primarily with business related editing, with focus on documents and labels. Made sure all labels follow proper FDA compliance guidelines for both KingBio products and outside third party companies who used KingBio for the manufacture and labeling of their products. Verified all formulas for homeopathic products before they are given to production. Extensive research conducted for new and ongoing projects. Constantly adapted to new guidelines both for the FDA and within KingBio for the company to remain compliant in all formulas and labels produced. Maintained a company wide spreadsheet with all information on all in-house products. Created all work orders for the company, for in-house products and outside clients. Worked with Production Manager to schedule priority work orders. Kept track of product levels to initiate work orders when needed. Observed SKU levels to alert Procurement department when new components are needed.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Management Trainee

  • Mar 2012 - May 2013

  Trained in how to run a branch of Enterprise Rent-A-Car. Taught how to sell all products, including coverage for damages, and pre-paid gas. Graded and ranked monthly by sales numbers in comparison to all other Management Trainees in the area. Taught how to efficiently and intelligently run an independent store. Ran a small branch independently for over six months with great success. Required strong customer service, multi-tasking,and selling skills. Managed four to five people. Trained in how to run a branch of Enterprise Rent-A-Car. Taught how to sell all products, including coverage for damages, and pre-paid gas. Graded and ranked monthly by sales numbers in comparison to all other Management Trainees in the area. Taught how to efficiently and intelligently run an independent store. Ran a small branch independently for over six months with great success. Required strong customer service, multi-tasking,and selling skills. Managed four to five people.



The Aaron's Company, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Accounts Manager/Sales Manager

  • 2010 - 2011

  Controlled all sales aspects of store, from the look and flow of the floor, to selling merchandise, as well as managing deliveries and delivery drivers. Constant multi-tasking involved. Managed all customer accounts at Aaron's Sales and Lease. Dealt with customers on a daily basis, helping to get them current and make sure all accounts were paid in full, with resolution gained regardless of payment. Large amount of problem solving involved, as each case was different. Took on all duties of store manager when he was off or out of the store. Consistently hit bi-weekly goals set forth by the company. Managed four to five people.



Litton Loan Servicing LLP

• Quality Assurance Correspondent

  • 2008 - 2010

  Edited outgoing correspondence for grammar, spelling, and accuracy in regards to the mortgage industry. Dealt with loans and mortgage software. Constantly changing job dealing with evolving Government policies and procedures, as well as company changes. Weekly and monthly quotas were met exceptionally well. Interacted very well between departments to discuss any possible policy changes as well as any possible disputes the supervisors may have. Edited outgoing correspondence for grammar, spelling, and accuracy in regards to the mortgage industry. Dealt with loans and mortgage software. Constantly changing job dealing with evolving Government policies and procedures, as well as company changes. Weekly and monthly quotas were met exceptionally well. Interacted very well between departments to discuss any possible policy changes as well as any possible disputes the supervisors may have.