Client Experience Operations

• Apr 2022 - Present

Client Success Manager

• Jul 2021 - Apr 2022

Managed a portfolio of up to 84 schools across the U.S. as clients on Apptegy's premiere platform: Thrillshare. -Revenue $875K-0% churn - 30% increase in client product adaptation to Thrillshare CMS v2 and App 2.0

Licensed Real Estate Agent

• Nov 2020 - Jan 2022

I hold an inactive license in Arkansas for both residential and commercial buying and selling of real property. I hold an inactive license in Arkansas for both residential and commercial buying and selling of real property.

Fraud Investigator—Workforce Specialist (Contract)

• Feb 2021 - Jul 2021

Worked on a special teams unit within the ADWS Internal Audit focused on Identity Fraud Investigation of Pandemic Unemployment Assistance (PUA) & Unemployment Insurance (UI) benefit programs. • Conducted relational analysis of 9 key data points of 30 individual fraud cases equating to over $300k in potential overpayment of PUA benefits and dozens of potential suspects identified. • Conducted intake of 200+ identity fraud reports • Audited over 1000 individual applications for identity verification across all 29 DWS local offices • Assembled over 100 individual police reports of alleged identity theft and/or claim hijacking • Identified weak internal controls within the ID verification process across all 29 local DWS local offices, using legislative & statutory guidelines from NASWA (National Association of State Workforce Agencies) and the USDOL (U.S. Department of Labor). Show less

Digital Consultant + Creative

• Jan 2010 - Mar 2021

I worked both independently and directly with clients to create and optimize digital marketing & communications strategies and streamline administrative workflows for small businesses, startups, and entrepreneurs. I flexed my wide range of creative skills: visual styling, event coordination, creative production to curate and create visual assets for digital consumption. Clients || • Bluebird brokered by eXp Realty: Jamie Taylor - Facebook Ad Production + Lead Gen (2021) • NewG III Realty (2020) - Creative Asset Production • Williamson Homestead Estate - Project Management (2019) • Black Girl Ventures - Internal Comms/PM (2019) • Waxing the City-Ashburn - Social Media (2016) • Plato's Closet- Fayetteville - Content Producer/Blogger (2013) Show less

Associate Styling + Production Assistant

• Dec 2019 - Aug 2020

Highlights|| Averaged 80 shots per day when responsible for flatlay production items. Averaged 40 shots per day while working on set for fashion. Successfully assisted with 6 digital ad campaigns across the Women's category; Focusing on Shop-The-Look (dillards.com) and Web Banners. Within my first month, I revised and executed a new Assistant Stylist guide to function as a tool for cross- training and on-boarding new associates Within my first 60 days, I was provided the opportunity to create mock ad copy for the Advertising Department’s Creative Team (proofs available upon exclusive request) Primary Points || - Assisted with the merchandising, branded styling and creative production for e-commerce and advertising assets and collateral. - Responsible for styling and executing on-brand flatlays across multiple retail categories: Mens, Kids, Accessories and Home using production best practices - Acted as the on-set production coordinator when shooting & producing categorized merchandise; this consists of dressing models, monitoring shot counts & quality, and maintaining salability of live clothing during production Show less

Operations + Communications (Freelance)

• Apr 2019 - Sep 2019

Black Girl Ventures provides access to social + financial capital for black & brown women founders. BGV hosts nation-wide pitch competitions for eager start-ups looking to accelerate their company. I worked pro-bono as a dynamic member of the internal team as a project assistant—strategizing & planning internal communications and digital communications efforts (utilizing Slack & Google Suite) and assisted in the hands-on production of BGV Pitch Competitions. Black Girl Ventures provides access to social + financial capital for black & brown women founders. BGV hosts nation-wide pitch competitions for eager start-ups looking to accelerate their company. I worked pro-bono as a dynamic member of the internal team as a project assistant—strategizing & planning internal communications and digital communications efforts (utilizing Slack & Google Suite) and assisted in the hands-on production of BGV Pitch Competitions.

Creative Recruiter

• Jul 2018 - Jun 2019

Highlights || Successfully managed the sourcing & acquisition lifecycle of high-demand, creative talent in a fast-paced agency environment Managed a book of 20-30 multi-industry, freelance & permanent job orders on a weekly basis across UX, Visual Design, Client Services, Production, Marketing & other creative areas Strategically built a pipeline of over 300 creative candidates where nearly 20% were successful in being placed with Creative Circle clients Increased average freelance, billable hours by 80% Fostered positive relationships with notable agency & corporate clients such as Gensler, August Jackson, White64, Dentons & others Show less

Linkage Care Coordinator + Project Manager

• Nov 2017 - Jul 2018

Highlights || Led the research and strategic project planning for clinical & administrative best practices, internal & external communications of referrals & prior authorizations Established toolkit & workflow processes for the integration of eClinicalWorks into the existing clinical programmatic framework to support compliance Successfully managed the coordination and lifecycle of over 500 patient referrals across more than 300 varying healthcare providers Worked closely with insurance providers & internal departments to establish, track and resolve over 200 prior authorizations Show less

Digital Marketing/Special Projects Coordinator

• May 2017 - May 2018

Worked directly with the CEO + Director for Strategic Partnerships in strategizing and devising digital marketing efforts across web & social media (Facebook, LinkedIn, Twitter & Instagram) for the clean-tech startup.

Social Media Assistant

• Nov 2016 - May 2017

Recovery Specialist

• May 2015 - Sep 2017

Highlights || Revised & deployed a new standard of operations and procedures; which included creating visual flowcharts & internal communications templates, as well as establishing measurable KPIs for key functions of the role such as interstate payment processing, external department communications, and audit reporting Created, deployed, and optimized position-specific internal communication & user guides during & after the integration of a custom/proprietary OnPoint CRM Efficiently tracked and managed over $10M of unpaid unemployment insurance debts Successfully recouped over $5M in unemployment insurance overpayments over my term of service Show less

Media Assistant/Intern

• Jul 2014 - Nov 2014

-Formerly Kirby & Co. -Effectively maintained client files/data, developed press releases for clients, conducted market and client research. -Successfully developed press releases and content for advertising/promotional material -Actively participated in the development and execution of four local political campaigns; three of which won their respective positions. -Managed candidate data and information, attended steering committee meetings and designed graphics for promotional materials. -Developed social media content, edited copy for campaign letters and print media. -Completed all general clerical duties including monetary deposits, filing all materials, scheduling meetings, placing special orders, etc. Show less

Assistant Brand Manager

• Sep 2013 - Apr 2014

Highlights || Managed a collective team of 20 across logistics & sales to successfully coordinate and execute over 30 sales campaigns Successfully grew in-store profit margin through the hands-on management and execution of brand visual merchandising, mapping, inventory management & logistics My efforts mostly increased brand awareness & sales of GapFit by 26% in Q4 of 2013 and 37.8% in Q1 of 2014. Highlights || Managed a collective team of 20 across logistics & sales to successfully coordinate and execute over 30 sales campaigns Successfully grew in-store profit margin through the hands-on management and execution of brand visual merchandising, mapping, inventory management & logistics My efforts mostly increased brand awareness & sales of GapFit by 26% in Q4 of 2013 and 37.8% in Q1 of 2014.