Experience

Citizens Bank Opera House

• United States
• 1 - 100 Employee

• Social Media Manager

  • Aug 2022 - Present

  • Implement social media strategies to improve guest experience, ticket sales, and overall brand awareness• Produce, edit, and publish weekly content, including photography and videos• Identify strategic weaknesses in social media presence and make improvements to advance marketing efforts

• Assistant Chief Usher

  • Mar 2023 - Present

  • Manage a team of 45 ushers per show; assign positions, formulate payroll, and coordinate run-of-show logistics• Assist patrons and usher staff to ensure the best overall experience while at the theatre

• Usher

  • Oct 2015 - Present

  • Seats patrons in a theatre of 2,800 people for numerous Off-Broadway and Boston Ballet productions• Provides a friendly and exciting experiences to patrons• Serves customers’ needs including complex seating problems and fielding questions.



Beasley Media Group

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Promotions Director

  • Aug 2021 - Jul 2023

  • Created, organized, and managed both on-air and online promotional campaigns for Country 102.5 and Rock 92.9 • Assisted with maintaining the station’s websites by creating unique content, writing local stories, and building contests • Designed station’s promotional graphics to be used in market materials by using Adobe Suite • Generated daily engaging social media content for all platforms • Prepared and executed all major promotions events; festivals, meet and greets, and private performances Show less



Live Nation Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Marketing Assistant

  • Feb 2020 - Dec 2020

  • Organized and sent out Press Releases for upcoming concerts detailing artist biographies, location, and price of tickets • Produced daily advertising packets of how the marketing budget is being spent on each show • Proofread billboards, digital ads, newspaper ads and emails being sent to the public • Ordered and handled invoices for advertising such as TV commercials and radio ads • Organized and sent out Press Releases for upcoming concerts detailing artist biographies, location, and price of tickets • Produced daily advertising packets of how the marketing budget is being spent on each show • Proofread billboards, digital ads, newspaper ads and emails being sent to the public • Ordered and handled invoices for advertising such as TV commercials and radio ads



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Promotions & Event Support

  • Sep 2018 - Feb 2020

  • Coordinates and attends client meetings with sellers and sales managers as needed to plan events and event logistics • Produces engaging social media content on Facebook, Instagram and Twitter for leading stations such as Kiss 108, JAMN 94.5 and 101.7 The Bull • Administers prizes and tickets to winners at front desk • Supervises prize inventory and in-studio prize sheets as well as awarding of prizes at events • Prepares contest rules, waivers and release forms for on air, digital, social media and other contests • Drives promotional vehicles to events to set up, break down and transport promotional event equipment Show less



Suffolk University

• United States
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Aug 2016 - May 2019

  • Assisted professor in Sawyer Business School teaching an introduction course to SU Advantage students• Engaged with students in and out of the classroom on a weekly basis along with hosting office hours• Collaborated with the professor in teaching presentation skills, team building exercises, and communicating own personal experiences to help students with good study habits and adjustment to college level classwork• Served as a positive and insightful resource for students

• Resident Assistant

  • Aug 2016 - May 2019

  • Organized programs for a floor of 40 residents to promote community and to make residents feel comfortable during their time living on campus• Served as a role model for students adjusting to college life and organize interactive programs• Confidently handled stressful situations with assurance regarding medical emergencies, roommate conflict, and on-call duties.• Fostered an inclusive and diverse environment supporting students in their college endeavors

• Orientation Leader

  • Jan 2016 - Jan 2017

  • Welcomed incoming Suffolk University students to college life in the city• Provided an energizing introduction to new students that would prepare them for their college experience• Connected incoming students to on-campus resources, learn powerful presentation skills, and serve as mentor for new students



Live Nation

• Guest Experience and Employee Coordinator

  • Mar 2018 - Oct 2018

  •Researched best practices and collaborate with the General Manager to develop venue opportunities to increase employee engagement and guest satisfaction at the Blue Hills Bank Pavilion •Partnered with the venue’s Guest Services Department to create Miracle Moments at every show •Worked with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event • Administered anniversary service awards and other employee recognition and guest service programs • Helped facilitate new employee orientation •Role modeled as the venue’s brand ambassador and the face of the service culture program Show less



Broadway In Boston

• United States

• Guest Service Representative

  • Sep 2017 - Sep 2018

  •Worked in the Charles Playhouse and Opera House offices, as well as on site during events •Served as reception and answer the main phone line, assist with administrative projects •Provided customer service over the phone, promote tickets, subscription packages, and individual shows •Maintained working knowledge of all promotions and policies; share guest feedback with management •Assisted the Operations Manager with logistics for opening nights, VIP Subscriptions, and other projects Show less

• Sponsorship Coordinator Intern

  • May 2017 - Sep 2017

  • Assisted Sponsorship Coordinator in various tasks to meet sponsor's needs when at the Blue Hills Bank Pavilion • Entered data regarding concert information and ticket sales to sponsors in Excel spreadsheets • Constructed category reports on a biweekly basis • Created a sizzle reel showcasing sponsorship opportunities at amphitheater • Assisted Sponsorship Coordinator in various tasks to meet sponsor's needs when at the Blue Hills Bank Pavilion • Entered data regarding concert information and ticket sales to sponsors in Excel spreadsheets • Constructed category reports on a biweekly basis • Created a sizzle reel showcasing sponsorship opportunities at amphitheater