Marquez Mobley

IT Support Specialist at O'Connor
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Contact Information
us****@****om
(386) 825-5501

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Bio

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Credentials

  • Google IT Support Specialization
    Coursera
    Jan, 2022
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Feb, 2023
    - Oct, 2024
  • CompTIA Security+
    CompTIA
    Oct, 2022
    - Oct, 2024

Experience

  • O'Connor
    • United States
    • Leasing Real Estate
    • 100 - 200 Employee
    • IT Support Specialist
      • Feb 2023 - Present

      • Provided deskside and remote support to end users, supporting their software, hardware, mobile devices, network components and printers. • Used Exchange Admin center, Active Directory and Exclaimer to onboard, manage and terminate users. • Used PDQ to track inventory, monitor, update and deploy specific applications to various computers. • Managed SMTP2GO, monitoring our printer’s scan to email activity and troubleshooting delayed emails. • Managed Mimecast, our spam filter, monitoring email activity and creating policies that permit emails from only specific domains. • Used OneNote and Stemmons ticketing software to document my step-by-step troubleshooting steps in a well written, clear, and detailed manner. • Completed various assigned projects such as setting up multiple solstice pods in meeting areas throughout the office, training company executives on new technologies, creating IT documentation for onboarding processes, coordinating with IT vendors to install network drops, moving workstations to a new office, etc.

  • Syntech Systems - FUELMASTER
    • United States
    • Mechanical Or Industrial Engineering
    • 100 - 200 Employee
    • Help Desk Specialist
      • May 2022 - Dec 2022

      • Assisted customers in an understandable, respectful, friendly manner resulting in a high customer satisfaction rating. • Resolved permission issues between desktops, servers and databases. • Resolved various database issues by running SQL queries on SQL databases and compacting/repairing Access databases. • Used Telnet/SSH commands to configure, upgrade and troubleshoot Fuelmaster computers. • Resolved Hardware issues regarding corrupt compacts flashes, fried mainboards, failed NIC cards, etc. • Resolved FTP issues causing download/upload failures between desktops and fuelmaster computers. • Installed, configured and upgraded Fuelmaster/SQL express software on desktops/servers. • Used OneNote and CRM software to document my step-by-step troubleshooting steps in a well written, clear, and detailed manner.

  • Brandt Information Services
    • United States
    • Software Development
    • 100 - 200 Employee
    • Service Desk Agent
      • Oct 2021 - May 2022

      • Commended for excellent customer service with 98% customer satisfaction grading via post-call surveys. • Provided agent callers with basic hardware and application troubleshooting including internet/connectivity, site access, user account management/password resets; technical site errors/issues, and more. • Summarized and documented previous calls in a well written, clear, and detailed manner. • Followed up with customers to ensure their issues have been resolved. • Commended for exceeding SLA (Service Level Agreement) requirements.

Education

  • Florida State University
    Bachelor of Science Degree, Information Technology
    2021 - 2022
  • Tallahassee Community College
    Associate of Arts - AA
    2019 - 2021

Community

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