Emma Marcou

Staff Planner at Epsilon Associates, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Experience

    • United States
    • Environmental Services
    • 1 - 100 Employee
    • Staff Planner
      • Nov 2021 - Present

    • United States
    • 1 - 100 Employee
    • Permanent Substitute
      • Sep 2021 - Nov 2021

      ● Delivered the teacher’s lesson plan and provided summary communication each day to the classroom teacher and/or school administration● Employed classroom management skills to monitor behaviors, time on task, and assist students ● Supervised student work habits to create a productive learning environment ● Delivered the teacher’s lesson plan and provided summary communication each day to the classroom teacher and/or school administration● Employed classroom management skills to monitor behaviors, time on task, and assist students ● Supervised student work habits to create a productive learning environment

    • Information Center Representative II
      • Aug 2020 - Sep 2021

      ● Helped make legal information accessible by maintaining knowledge of court processes and providing answers to general and specific court case related questions● Understood the impact of attitude in handling calls professionally and effectively assist distressed callers● Worked collaboratively with other call center agents and court staff to resolve caller inquiries ● Helped make legal information accessible by maintaining knowledge of court processes and providing answers to general and specific court case related questions● Understood the impact of attitude in handling calls professionally and effectively assist distressed callers● Worked collaboratively with other call center agents and court staff to resolve caller inquiries

    • Safety and Security Assistant and Student Supervisor
      • Aug 2016 - May 2020

      ● Trained new employees on library procedures and protocols resulting in new employees being able to contribute in their roles quickly and efficiently● Assisted patrons and answered questions about the library to create a welcoming atmosphere● Troubleshot problems with the printers to ensure they were functioning properly for students● Assisted supervisor with a variety of clerical tasks including organizing information about students to maintain updated files ● Trained new employees on library procedures and protocols resulting in new employees being able to contribute in their roles quickly and efficiently● Assisted patrons and answered questions about the library to create a welcoming atmosphere● Troubleshot problems with the printers to ensure they were functioning properly for students● Assisted supervisor with a variety of clerical tasks including organizing information about students to maintain updated files

    • United States
    • Environmental Services
    • 100 - 200 Employee
    • Public Relations & Environmental Communications Intern
      • May 2019 - Aug 2019

      ● Enhanced the public’s understanding of NHDES by writing articles for the Department’s biannual periodical about NHDES field workers● Improved the NHDES’s social media presence by creating targeted social media campaigns related to public education and awareness on various conversation topics● Developed an animated video using Animaker for a Public Service Announcement ● Enhanced the public’s understanding of NHDES by writing articles for the Department’s biannual periodical about NHDES field workers● Improved the NHDES’s social media presence by creating targeted social media campaigns related to public education and awareness on various conversation topics● Developed an animated video using Animaker for a Public Service Announcement

    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Legal Monitoring Intern
      • Jun 2018 - Aug 2018

      ● Assisted the Easement Specialist to monitor Conservation Easements throughout NH to ensure the landowners are abiding by the terms of the agreement● Completed the easement review process (compare the baseline with previous monitor reports) to understand the context of each location● Performed monitor visit autonomously and captured observational notes, photographs, and GPS data● Synthesized information gathered from site visits to create monitoring reports, using TNC’s Collector and ArcGIS online software systems during this process

    • Bookseller
      • Jun 2017 - Jan 2018

      ● Guided customers to the location of products● Stocked merchandise and book shelves with attention to barcodes to ensure items went in the correct locations● Maintained relationships with coworkers to create a pleasant work environment● Confirmed inventory was accurate upon delivery● Designed creative displays to market new products in highly visible areas ● Guided customers to the location of products● Stocked merchandise and book shelves with attention to barcodes to ensure items went in the correct locations● Maintained relationships with coworkers to create a pleasant work environment● Confirmed inventory was accurate upon delivery● Designed creative displays to market new products in highly visible areas

    • Editor Intern
      • Aug 2017 - Dec 2017

      ● Edited English descriptions of videos about Bhutanese culture to advocate for the organization’s mission to document the country’s history ● Developed cultural context understandings between English and Dzongkha languages● Collaborated with supervisor to ensure original language meanings are maintained● Adapted to a new environment, while acquiring relevant communication skills despite cultural and language barriers ● Edited English descriptions of videos about Bhutanese culture to advocate for the organization’s mission to document the country’s history ● Developed cultural context understandings between English and Dzongkha languages● Collaborated with supervisor to ensure original language meanings are maintained● Adapted to a new environment, while acquiring relevant communication skills despite cultural and language barriers

Education

  • Wheaton College (MA)
    Bachelor of Arts - BA, English/Environmental Studies
    2016 - 2020
  • DIS - Study Abroad
    Environmental Studies and English
    2019 - 2019
  • Royal Thimphu College, Thimphu, Bhutan
    Environmental Management and Bhutanese Culture and Society
    2017 - 2017
  • Keene State College: Links Summer Program
    General Studies
    2016 - 2016
  • Monadnock Regional High School, Swanzey, NH
    2012 - 2016
  • Upward Bound TRIO Program, Keene State College, Keene, NH
    2013 - 2015

Community

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