Emma Marcou
Staff Planner at Epsilon Associates, Inc.- Claim this Profile
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Bio
Experience
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Epsilon Associates, Inc.
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United States
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Environmental Services
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1 - 100 Employee
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Staff Planner
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Nov 2021 - Present
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Concord High School
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United States
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1 - 100 Employee
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Permanent Substitute
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Sep 2021 - Nov 2021
● Delivered the teacher’s lesson plan and provided summary communication each day to the classroom teacher and/or school administration● Employed classroom management skills to monitor behaviors, time on task, and assist students ● Supervised student work habits to create a productive learning environment ● Delivered the teacher’s lesson plan and provided summary communication each day to the classroom teacher and/or school administration● Employed classroom management skills to monitor behaviors, time on task, and assist students ● Supervised student work habits to create a productive learning environment
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Information Center Representative II
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Aug 2020 - Sep 2021
● Helped make legal information accessible by maintaining knowledge of court processes and providing answers to general and specific court case related questions● Understood the impact of attitude in handling calls professionally and effectively assist distressed callers● Worked collaboratively with other call center agents and court staff to resolve caller inquiries ● Helped make legal information accessible by maintaining knowledge of court processes and providing answers to general and specific court case related questions● Understood the impact of attitude in handling calls professionally and effectively assist distressed callers● Worked collaboratively with other call center agents and court staff to resolve caller inquiries
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Safety and Security Assistant and Student Supervisor
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Aug 2016 - May 2020
● Trained new employees on library procedures and protocols resulting in new employees being able to contribute in their roles quickly and efficiently● Assisted patrons and answered questions about the library to create a welcoming atmosphere● Troubleshot problems with the printers to ensure they were functioning properly for students● Assisted supervisor with a variety of clerical tasks including organizing information about students to maintain updated files ● Trained new employees on library procedures and protocols resulting in new employees being able to contribute in their roles quickly and efficiently● Assisted patrons and answered questions about the library to create a welcoming atmosphere● Troubleshot problems with the printers to ensure they were functioning properly for students● Assisted supervisor with a variety of clerical tasks including organizing information about students to maintain updated files
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New Hampshire Department of Environmental Services
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United States
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Environmental Services
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100 - 200 Employee
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Public Relations & Environmental Communications Intern
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May 2019 - Aug 2019
● Enhanced the public’s understanding of NHDES by writing articles for the Department’s biannual periodical about NHDES field workers● Improved the NHDES’s social media presence by creating targeted social media campaigns related to public education and awareness on various conversation topics● Developed an animated video using Animaker for a Public Service Announcement ● Enhanced the public’s understanding of NHDES by writing articles for the Department’s biannual periodical about NHDES field workers● Improved the NHDES’s social media presence by creating targeted social media campaigns related to public education and awareness on various conversation topics● Developed an animated video using Animaker for a Public Service Announcement
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The Nature Conservancy
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United States
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Non-profit Organizations
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700 & Above Employee
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Legal Monitoring Intern
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Jun 2018 - Aug 2018
● Assisted the Easement Specialist to monitor Conservation Easements throughout NH to ensure the landowners are abiding by the terms of the agreement● Completed the easement review process (compare the baseline with previous monitor reports) to understand the context of each location● Performed monitor visit autonomously and captured observational notes, photographs, and GPS data● Synthesized information gathered from site visits to create monitoring reports, using TNC’s Collector and ArcGIS online software systems during this process
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Bookseller
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Jun 2017 - Jan 2018
● Guided customers to the location of products● Stocked merchandise and book shelves with attention to barcodes to ensure items went in the correct locations● Maintained relationships with coworkers to create a pleasant work environment● Confirmed inventory was accurate upon delivery● Designed creative displays to market new products in highly visible areas ● Guided customers to the location of products● Stocked merchandise and book shelves with attention to barcodes to ensure items went in the correct locations● Maintained relationships with coworkers to create a pleasant work environment● Confirmed inventory was accurate upon delivery● Designed creative displays to market new products in highly visible areas
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Editor Intern
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Aug 2017 - Dec 2017
● Edited English descriptions of videos about Bhutanese culture to advocate for the organization’s mission to document the country’s history ● Developed cultural context understandings between English and Dzongkha languages● Collaborated with supervisor to ensure original language meanings are maintained● Adapted to a new environment, while acquiring relevant communication skills despite cultural and language barriers ● Edited English descriptions of videos about Bhutanese culture to advocate for the organization’s mission to document the country’s history ● Developed cultural context understandings between English and Dzongkha languages● Collaborated with supervisor to ensure original language meanings are maintained● Adapted to a new environment, while acquiring relevant communication skills despite cultural and language barriers
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Education
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Wheaton College (MA)
Bachelor of Arts - BA, English/Environmental Studies -
DIS - Study Abroad
Environmental Studies and English -
Royal Thimphu College, Thimphu, Bhutan
Environmental Management and Bhutanese Culture and Society -
Keene State College: Links Summer Program
General Studies -
Monadnock Regional High School, Swanzey, NH
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Upward Bound TRIO Program, Keene State College, Keene, NH