IT Infrastructure & Systems Technical Lead

• Aug 2019 - Present

Director

• Apr 2019 - Present

Working with local small businesses configuring and hosting websites on AWS, supplying and configuring desktops/laptops and building, hosting and supporting a Server 2016 gaming platform for a local club. Working with local small businesses configuring and hosting websites on AWS, supplying and configuring desktops/laptops and building, hosting and supporting a Server 2016 gaming platform for a local club.

System Admin Engineer

• Dec 2018 - Apr 2019

Working within the 3rd line System Admin team responsible for the migration of business critical websites from legacy 2003 IIS 6 servers to a combination of Server 2016 with IIS 10 and Azure hosted websites. These included development sites, internal and external facing staff websites and customer facing websites, along with associated SSL certs and SQL database back ends. Project included researching and documenting existing environment and planning and executing the migration to ensure a smooth transition with minimal downtime. Created a WSUS server for server patching, this included creating AD groups and configuring group policy to enable all servers to register with WSUS in their relevant patching groups and testing deployments and documenting all work and procedures. Show less

End User Compute - Systems Engineer

• Jul 2018 - Dec 2018

Working within a 3rd line team aligned to a migration project to support the transition of global WEB and desktop services during a merger of businesses. Using Cisco ScanSafe, PIM and PAC files to enable secure and reliable internet connectivity for critical user and application services. Working with Citrix XenDesktop, XenServer VMWare 6.0 and 7.0 and SCCM in a virtual desktop environment to enable all end users globally a seamless working environment. Working on GPO remediation to identify and modify existing and create new policies to reflect the changing structure of the business. Supporting the current systems whilst planning the future environment once the merger is complete. Show less

Web Services

• Jul 2017 - Jul 2018

Supporting WEB services and security for multiple accounts ensuring secure reliable access for internet facing applications and general browsing. Responsible for maintaining and enhancing the services and responding to incidents and changing requirements. I led an implementation of a new pre-production environment. Also responsible for reviewing and amending disaster recovery plans.

Virtualization Support Engineer

• May 2017 - Jul 2017

Working within a 3rd line team supporting multiple accounts, supporting large scale Citrix farms supporting customer requirements across XenApp, XenServer and PVS services in accordance with defined service levels and targets, performing both proactive and reactive maintenance and responding to and resolving major incidents

Peripherals Design Engineer

• Oct 2016 - Feb 2017

Working within the Global Design and Engineering division, taking ownership of a range of peripheral devices from initial request through engineering design and testing through to defect testing and support in the live environment. Working with test teams, application packaging teams and change and release management, I am responsible for producing full engineering and design documentation for each device to allow it to be fully configured, tested, installed and supported in secure environments on both Windows 7 and Windows 10 systems. Show less

Technical Support Specialist - Infrastructure and Cloud Solutions

• Jul 2011 - Jun 2016

An experienced IT Professional, with an excellent record of delivering support services to clients. Part of a team both locally and across the UK fulfilling the client’s requirements, whilst engaging closely with other departments to accomplish transitions, service acceptance and deployment projects. I have excellent interpersonal skills, valuable in working with various teams and communicating with clients in a demanding environment ensuring services are available to specified SLA’s. An experienced IT Professional, with an excellent record of delivering support services to clients. Part of a team both locally and across the UK fulfilling the client’s requirements, whilst engaging closely with other departments to accomplish transitions, service acceptance and deployment projects. I have excellent interpersonal skills, valuable in working with various teams and communicating with clients in a demanding environment ensuring services are available to specified SLA’s.

Technical Support Specialist - Infrastructure and Cloud Solutions

• 2006 - Jul 2011

Working within the Infrastructure and Cloud Solutions Line of Service providing Email, Windows server administration, Virtualisation and 3rd line support services in accordance with defined service levels and targets. Also assist the Team Leader / Operations Manager / Regional Manager with the implementation of additional services for new and existing customers. Working within the Infrastructure and Cloud Solutions Line of Service providing Email, Windows server administration, Virtualisation and 3rd line support services in accordance with defined service levels and targets. Also assist the Team Leader / Operations Manager / Regional Manager with the implementation of additional services for new and existing customers.

IT Infrastructure Specialist

• 2004 - 2006

IT Manager

• 2000 - 2004

Network Administrator

• 1997 - 2000