Sarah Stermole
Customer Success Manager at WORKetc- Claim this Profile
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Bio
Angela Dreis
I have the pleasure of working with Sarah on the implementation of Works, Etc at ARE Telecom & Broadband. Sarah is the key to our implementation of this amazing software. She is friendly and professional, always helpful. Her demeanor is perfect for a new client, helping us understand not only the tool but impact that the change has on the ARE Team members. She has helped us understand the impact of google docs on the software. Sarah has also listened very closely to her client and resolves quickly any issues of the software fitting into our company. Bottom line, Sarah is very knowledgeable, very professional and so helpful with the change management aspect as well as the implementation of the software. Sarah would be a welcome addition to any team!
Michelle Slavin
Sarah is a well respected team player who brings a strong work ethic and a solid analytical approach to technical support and provisioning services. She was consistent in stepping up as a leader amongst her peers. She brings sound expertise in project management and boundless energy to any environment. Her thorough understanding of process helps her successfully demonstrate project management excellence. She is an effective communicator who works well with internal and external clients across the provisioning lifecycle and because of her talents and skills, makes a great addition to any team. I thoroughly enjoyed working with Sarah at Vertek.
Angela Dreis
I have the pleasure of working with Sarah on the implementation of Works, Etc at ARE Telecom & Broadband. Sarah is the key to our implementation of this amazing software. She is friendly and professional, always helpful. Her demeanor is perfect for a new client, helping us understand not only the tool but impact that the change has on the ARE Team members. She has helped us understand the impact of google docs on the software. Sarah has also listened very closely to her client and resolves quickly any issues of the software fitting into our company. Bottom line, Sarah is very knowledgeable, very professional and so helpful with the change management aspect as well as the implementation of the software. Sarah would be a welcome addition to any team!
Michelle Slavin
Sarah is a well respected team player who brings a strong work ethic and a solid analytical approach to technical support and provisioning services. She was consistent in stepping up as a leader amongst her peers. She brings sound expertise in project management and boundless energy to any environment. Her thorough understanding of process helps her successfully demonstrate project management excellence. She is an effective communicator who works well with internal and external clients across the provisioning lifecycle and because of her talents and skills, makes a great addition to any team. I thoroughly enjoyed working with Sarah at Vertek.
Angela Dreis
I have the pleasure of working with Sarah on the implementation of Works, Etc at ARE Telecom & Broadband. Sarah is the key to our implementation of this amazing software. She is friendly and professional, always helpful. Her demeanor is perfect for a new client, helping us understand not only the tool but impact that the change has on the ARE Team members. She has helped us understand the impact of google docs on the software. Sarah has also listened very closely to her client and resolves quickly any issues of the software fitting into our company. Bottom line, Sarah is very knowledgeable, very professional and so helpful with the change management aspect as well as the implementation of the software. Sarah would be a welcome addition to any team!
Michelle Slavin
Sarah is a well respected team player who brings a strong work ethic and a solid analytical approach to technical support and provisioning services. She was consistent in stepping up as a leader amongst her peers. She brings sound expertise in project management and boundless energy to any environment. Her thorough understanding of process helps her successfully demonstrate project management excellence. She is an effective communicator who works well with internal and external clients across the provisioning lifecycle and because of her talents and skills, makes a great addition to any team. I thoroughly enjoyed working with Sarah at Vertek.
Angela Dreis
I have the pleasure of working with Sarah on the implementation of Works, Etc at ARE Telecom & Broadband. Sarah is the key to our implementation of this amazing software. She is friendly and professional, always helpful. Her demeanor is perfect for a new client, helping us understand not only the tool but impact that the change has on the ARE Team members. She has helped us understand the impact of google docs on the software. Sarah has also listened very closely to her client and resolves quickly any issues of the software fitting into our company. Bottom line, Sarah is very knowledgeable, very professional and so helpful with the change management aspect as well as the implementation of the software. Sarah would be a welcome addition to any team!
Michelle Slavin
Sarah is a well respected team player who brings a strong work ethic and a solid analytical approach to technical support and provisioning services. She was consistent in stepping up as a leader amongst her peers. She brings sound expertise in project management and boundless energy to any environment. Her thorough understanding of process helps her successfully demonstrate project management excellence. She is an effective communicator who works well with internal and external clients across the provisioning lifecycle and because of her talents and skills, makes a great addition to any team. I thoroughly enjoyed working with Sarah at Vertek.
Credentials
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Account Management: Maintaining Relationships
LinkedInOct, 2023- Nov, 2024 -
Asking Great Sales Questions
LinkedInOct, 2023- Nov, 2024 -
Avoiding Common Pitfalls in Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
Business Fundamentals for Customer Success Managers
LinkedInOct, 2023- Nov, 2024 -
Communicating with Executives
LinkedInOct, 2023- Nov, 2024 -
Creating a Positive Customer Experience
LinkedInOct, 2023- Nov, 2024 -
Customer Advocacy
LinkedInOct, 2023- Nov, 2024 -
Customer Experience Leadership
LinkedInOct, 2023- Nov, 2024 -
Customer Experience: Journey Mapping
LinkedInOct, 2023- Nov, 2024 -
Customer Retention
LinkedInOct, 2023- Nov, 2024 -
Customer Success Management Fundamentals
LinkedInOct, 2023- Nov, 2024 -
Develop Interpersonal Skills for Inclusive Workplaces
LinkedInOct, 2023- Nov, 2024 -
Engagement Evaluation Best Practices for Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
Engagement Preparation Best Practices for Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
How to Be Both Assertive and Likable
LinkedInOct, 2023- Nov, 2024 -
How to Sell on Value, Not Price
LinkedInOct, 2023- Nov, 2024 -
How to Speak So People Want to Listen
LinkedInOct, 2023- Nov, 2024 -
How to Think Strategically
LinkedInOct, 2023- Nov, 2024 -
Inclusive Leadership
LinkedInOct, 2023- Nov, 2024 -
Leading a Customer Service Team
LinkedInOct, 2023- Nov, 2024 -
Leading and Motivating People with Different Personalities
LinkedInOct, 2023- Nov, 2024 -
Learning Jira (Cloud Edition)
LinkedInOct, 2023- Nov, 2024 -
Learning Jira Software
LinkedInOct, 2023- Nov, 2024 -
Learning Zoho CRM
LinkedInOct, 2023- Nov, 2024 -
Making Hybrid Teams Work
LinkedInOct, 2023- Nov, 2024 -
Managing Projects with Microsoft 365
LinkedInOct, 2023- Nov, 2024 -
Managing a Customer Service Team
LinkedInOct, 2023- Nov, 2024 -
Managing a Multigenerational Team
LinkedInOct, 2023- Nov, 2024 -
On-Demand: Zendesk Talk for Agents
ZendeskOct, 2023- Nov, 2024 -
Onboarding and Adoption Best Practices for Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
Project Management in Zoho Projects
LinkedInOct, 2023- Nov, 2024 -
Salesforce Essential Training
LinkedInOct, 2023- Nov, 2024 -
Salesforce Tips
LinkedInOct, 2023- Nov, 2024 -
Salesforce for Admins
LinkedInOct, 2023- Nov, 2024 -
Salesforce for Sales Managers
LinkedInOct, 2023- Nov, 2024 -
Salesforce: Sales Automation for Salespeople
LinkedInOct, 2023- Nov, 2024 -
Speaking Confidently and Effectively
LinkedInOct, 2023- Nov, 2024 -
Talking to Customers
LinkedInOct, 2023- Nov, 2024 -
The 10 Pillars of Customer Experience
LinkedInOct, 2023- Nov, 2024 -
Value Realization Best Practices for Customer Success Management
LinkedInOct, 2023- Nov, 2024 -
Addressing Unconscious Bias as a Leader
LinkedInSep, 2023- Nov, 2024 -
Answering Tough Questions As A Leader
LinkedInSep, 2023- Nov, 2024 -
Building Rapport with Customers
LinkedInSep, 2023- Nov, 2024 -
Creating Positive Conversations with Challenging Customers
LinkedInSep, 2023- Nov, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInSep, 2023- Nov, 2024 -
Customer Service Foundations (2020)
LinkedInSep, 2023- Nov, 2024 -
Customer Service: Handling Abusive Customers
LinkedInSep, 2023- Nov, 2024 -
Customer Service: Problem-Solving and Troubleshooting
LinkedInSep, 2023- Nov, 2024 -
Foundational Support
ZendeskSep, 2023- Nov, 2024 -
Foundations of Performance Management
LinkedInSep, 2023- Nov, 2024 -
How to Have Productive One-on-One Meetings
LinkedInSep, 2023- Nov, 2024 -
Project Management Foundations
LinkedInSep, 2023- Nov, 2024 -
Sales: Customer Success
LinkedInSep, 2023- Nov, 2024 -
Sell for Admins
ZendeskSep, 2023- Nov, 2024 -
Sell for Users
ZendeskSep, 2023- Nov, 2024 -
The Manager's Guide to Difficult Conversations
LinkedInSep, 2023- Nov, 2024 -
Zendesk Customer Service Professional Certificate
ZendeskSep, 2023- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 1
SuccessHACKEROct, 2023- Nov, 2024 -
Zendesk Support for Agents
ZendeskOct, 2023- Nov, 2024
Experience
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WORKetc
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Technology, Information and Internet
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1 - 100 Employee
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Customer Success Manager
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Sep 2012 - Present
WORKetc is a cloud-based SaaS CRM business management platform founded in 2009 and is headquartered in Sydney, Australia. • Performed software demonstrations for prospective customers and followed up on leads. • Worked with over 60 customers during the onboarding process, conducting discovery calls to understand their process and customize our software for their unique business workflow. • Assisted nearly 300 customers as the lead customer support, including troubleshooting issues and providing training for a CRM product geared to small- to mid-size businesses. • Provided group and individual training to potential and existing customers to improve product adoption. • Implemented 4 major new features and over 100 UI improvements by coordinating with our development team and debugging prior to launch. • Created and maintained over 100 software documents for the customer knowledge base. • Supervised and mentored 2 junior team members to ensure optimal customer interaction. Show less
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Vertek Corporation
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United States
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Telecommunications
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1 - 100 Employee
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Provisioning Specialist
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Sep 2006 - May 2012
Worked as one of the lead project managers on new network implementation for a large client with over 1,000 stores. • Prequalified each location for internet service and working with the ISPs to ensure service availability. • Provisioned new circuits and coordinating the installation of the circuit and hardware to each store. • Coordinated installation schedules with vendors and stores to ensure a smooth installation process. • Worked with the installers to activate and turn up the circuit and verify connectivity. • Reported progress to client and senior management. • Maintained detailed records of circuits and networking equipment in the order management system. Show less
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The University of Vermont Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Administrative Assistant to VP of Nursing
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Feb 2005 - Apr 2006
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Staffing Specialist
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Feb 2002 - Feb 2005
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Education
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Champlain College
BS, Computer & Digital Forensics