Matt Akers
IT Manager at Case Design/Remodeling, Inc.- Claim this Profile
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Topline Score
Bio
Credentials
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Microsoft Certified Desktop Support Technician (MCDST)
MicrosoftNov, 2008- Nov, 2024 -
Microsoft Certified Professional (MCP)
MicrosoftNov, 2008- Nov, 2024 -
A+
CompTIA
Experience
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Case Architects & Remodelers
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United States
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Construction
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100 - 200 Employee
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IT Manager
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Mar 2017 - Present
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SinglePoint Global
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United States
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Information Technology & Services
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1 - 100 Employee
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Network Administrator
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Nov 2013 - Mar 2017
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Unisys
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Desktop Support Specialist
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Jun 2011 - Aug 2013
Supporting 300+ users in a Tier 2 Desktop Support capacity along with supporting VIP’s and Executives. Was the Backup Team Lead for the Tier 2 technicians at my site. Making sure the team meets all SLA goals and established benchmarks. Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals (XP, Windows 7, local/network printers, copiers)
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Tier 1 Analyst
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Jul 2010 - Jun 2011
Assisting end-users by phone, email, and remote support with first-level technical support. Diagnosing problems and/or problems requiring physical interaction with end user; dispatching technical support specialists from appropriate team.
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Eurofins Central Laboratory
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United States
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Biotechnology Research
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200 - 300 Employee
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IT Support Specialist
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Oct 2006 - Oct 2009
Providing professional Help Desk Support services to the end users via telephone, deskside or remote access on a variety of technical issues and problems. Providing professional Help Desk Support services to the end users via telephone, deskside or remote access on a variety of technical issues and problems.
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Community
