Experience

Ryder Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Director, Customer Logistics

  • May 2022 - Present



BJC HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supply Chain Optimization

  • 2020 - 2022

  Leading the restructuring of the distribution channel for one of the largest non-profit, integrated healthcare organizations in the United States. Responsible for managing the establishment of internal distribution operations with a $16M annual operating budget, overseeing the distribution operations of the 3PL partner, and several operational improvement projects. • Manage the startup of a 415,000 sq ft distribution center, with 3PL partner, that has a projected 3-year NPV of $13M supporting an initial inventory of approximately $40M.• Lead multiple cross functional teams on the implementation of two inventory management improvement projects that are anticipated to have a 5-year NPV of $29M• Establish processes to support transition to internal distribution operations.



Compana Pet Brands

• United States
• Manufacturing
• 100 - 200 Employee

• Vice President Distribution

  • 2016 - 2020

  Promoted to lead customer service, warehouse and logistics team (60-person team with 5 direct reports). Responsible for operational budget of $16M at seven facilities, including 3PL warehouse operations, that supported annual revenue of $300M.• Supported double digit Revenue and EBITDA growth every year for six years resulting in a Revenue CAGR of 14.1% and an EBITDA CAGR of 21.7%.• Developed a departmental reorganization plan that will improve value to internal and external customers while projected to save $100,000 annually.• Initiated and led network optimization project with outside consultant to determine and implement optimal distribution strategy to support continued growth.• Integrated eight acquisitions into distribution operations while keeping distribution expenses under budget, including 3PL warehouse operations, with minimal impact to service levels.• Oversaw transportation RFP estimated to save $1.2M over prior year on domestic transportation.• Collaborated with procurement, planning and manufacturing to achieve 98.5% fill rate across all shipping locations.• Business lead for two SAP S/4 Hana implementations through requirements, design, training and Go-Live.

• Director Customer Service

  • 2014 - 2016



World Wide Technology

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Regional Operations Manager

  • 2013 - 2014

  Developed and led team which insure external and internal customer requirements were met on IT integration solutions. Performed business analysis / developed business strategies for specific programs.• Reduced slow and dead inventory by $16 million through creation of customer programs, identifying alternative customers and managing vendor return formulas.• Generated over $400,000 in previously unassigned margin as a result of initiating program reviews. Developed and led team which insure external and internal customer requirements were met on IT integration solutions. Performed business analysis / developed business strategies for specific programs.• Reduced slow and dead inventory by $16 million through creation of customer programs, identifying alternative customers and managing vendor return formulas.• Generated over $400,000 in previously unassigned margin as a result of initiating program reviews.



Fujifilm Graphic Systems

• United States
• Printing Services
• 400 - 500 Employee

• Director, Distribution & Customer Service

  • 2004 - 2012

  Promoted to direct a 150 person team which consists of the customer service, supply chain and logistics groups. Oversaw operational expenses of $20M and managed an average of $30M per month in inventory while supporting $450M in annual sales. Through the use of superior strategic and project planning skills, I developed and implemented cost saving initiatives including Distribution Center consolidations, rationalization of transportation carriers and facility utilization in order to adapt to market changes.• Saved $1.2 million annually, reducing the number of DC’s (Distribution Centers) by 42% through consolidation of locations.• Developed an interdepartmental reorganization plan that is forecasted to save over $500,000 annually with a return on investment in under 2 years. • Reduced customer service headcount by 32%, while maintaining high levels of customer satisfaction, by creating a call center structure for former regional customer service functions.• Improved worker efficiencies by 18% through the implementation of employee productivity standards and key performance indicators.• Reduced errors to customers by 76% by installing an error tracking system which effectively focused employee retraining in the required areas.• Process owner for a systems conversion to SAP R3. All installed modules were fully functional on the first day of “Go-Live”. Immediate benefits were attained with no negative impact to sales or operations.• Developed and mentored multiple associates to move into higher level positions within the organization.



Enovation Graphic Systems

• Printing Services

• Manager, Environmental Health and Safety

  • 2003 - 2004

  Promoted to manage and bring efficiencies to the Environmental Health & Safety (EHS) program for the largest graphic arts distributor in the U.S.

• Special Projects Manager

  • 2001 - 2003

  Promoted to lead a team tasked with converting the Enterprise Resource Platform (ERP) of acquired companies onto single platform. Utilized strong change management skills along with inclusive team building to successfully convert 61 locations off 10 business systems in 18 months without disruption to business.



Fujifilm Graphic Systems

• United States
• Printing Services
• 400 - 500 Employee

• Operations Manager

  • 1997 - 2001

  Managed and directed the daily branch activities of the customer service, warehouse, logistics and purchasing functions for the St. Louis and Kansas City locations of this public printing and equipment supplies distributor. Managed and directed the daily branch activities of the customer service, warehouse, logistics and purchasing functions for the St. Louis and Kansas City locations of this public printing and equipment supplies distributor.



Alfa Laval Cardinal Systems

• Inside Sales/Customer Service

  • 1995 - 1997

  Provided Inside Sales/Customer Service support to western United States distribution network for Ultra High Purity products in the Semiconductor industry. Provided Inside Sales/Customer Service support to western United States distribution network for Ultra High Purity products in the Semiconductor industry.