Experience

Volpara Health

• New Zealand
• Hospitals and Health Care
• 100 - 200 Employee

• Director of Customer Operations

  • Jun 2023 - 7 months

  Lynnwood, Washington, United States

• Head of Customer Operations

  • Nov 2020 - Jun 2023

  Lynnwood, Washington, United States



Medical Reporting Software (MRS Systems, Inc.)

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Manager

  • Jan 2013 - Nov 2020

• Program Manager

  • Mar 2010 - Apr 2014

  Work with engineering teams by managing milestones and deadlines, coordinate releases, track issues, and resolve blocks. Manage multiple projects in various SDLC models including Waterfall and Agile. Communicate clearly with the CEO and managers project status.



Mammography Reporting Systems

• Applications Specalist

  • Feb 2009 - Apr 2010

  I travel around and train Hospitals and clinics on how to use our software. The users range from Radiologst to transcriptionist. We work together to customize the application to fit their needs for the desired workflow.



Mammography Reporting Systems

• Assistant Support Manager

  • Feb 2004 - Oct 2008

  My career at MRS began with providing first class service, assessing client needs-then meeting and/or exceeding their standards for service. I was accredited for optimizing workflow and was front line support for application and software issues, with 100% resolution as my goal. During my tenure as an Interface specialist, I was an integral component of integrating HL7 interfaces nationally; installing, maintaining as well as testing and educating users on the HL7 specifications; process and… Show more My career at MRS began with providing first class service, assessing client needs-then meeting and/or exceeding their standards for service. I was accredited for optimizing workflow and was front line support for application and software issues, with 100% resolution as my goal. During my tenure as an Interface specialist, I was an integral component of integrating HL7 interfaces nationally; installing, maintaining as well as testing and educating users on the HL7 specifications; process and procedures.I was quickly promoted to Assistance Support Manager based on being highly motivated, technically savvy, working well independently and blended seamlessly as a valuable team member working alongside, project managers, management, peers towards a common goal. As an Assistant support Manager I was responsible for facilitating weekly meetings, with the goal of gathering status reports, problem solving, and delegating tasks to team members to take ownership of outstanding client issues. Show less



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Usability Coordinator

  • Mar 2003 - Aug 2003

  I took part in group meetings to review current studies. Created questionnaires and queries for each study based upon the needs of the program manager. I conducted searches to create call lists of candidates to interview. I held interviews to determine eligibility for studies