Principal Consultant

• Oct 2021 - Present

Managing Consultant

• Mar 2021 - Sep 2021

HR Business Intelligence Manager

• Jul 2019 - Mar 2021

Responsible for transitioning a traditional HR reporting function to a business intelligence team that provides actionable insights and strategic value. Worked closely with leadership to understand and deliver on key challenges. Introduced new tools and technologies to the agency in order to increase the quality and efficiency of analytics. Leveraged data visualization tools to streamline reporting, support decision-making, and increase user engagement. Managed both technical and non-technical projects, including managing pilots implemented and evaluated using HR data. Identified and implemented, through partnership with system owners as needed, new or improved data capture. Led a team of three analysts with diverse backgrounds and ensured that they were empowered and supported on a daily basis.

Director of Business Analytics

• Feb 2017 - Jul 2019

Led a portfolio of internal consulting services including process improvement, training, data and analytics, human-centered design, and strategic alignment, while supervising a team of four analysts. Established and managed SB Academy, a training program for City employees which empowers employees to better use data, technology, and strategic thinking in their daily roles. Directed the city’s performance management program, SB Stat, which allowed departments to better understand key challenges through qualitative and quantitative data, and to implement and evaluate strategic solutions. Worked with City departments, including leadership and process owners, to generate data-driven, evidence-based, and innovative recommendations and create strategies to implement and evaluate outcomes of organizational change. Worked to strengthen a key Mayoral initiative through project management, strategic planning, stakeholder management, and ongoing evaluation and performance improvement.

Business Analyst

• Jan 2016 - Feb 2017

Provided analytic and project management support primarily to public safety departments. Analyzed department data and processes to evaluate the efficiency and effectiveness of service delivery, and worked with diverse stakeholders to identify and implement innovative solutions to challenges. Executed on opportunities to maximize the use of data and technology in local government.

Graduate Assistant

• Aug 2013 - Dec 2015

I was a graduate student in the department of Sociology and at the Kroc Institute for International Peace Studies at the University of Notre Dame. I was funded by the National Science Foundation's Graduate Research Fellowship Program (NSF GRFP). My master's thesis research focused on how grassroots leaders work to reduce community violence by bridging the gaps between city leaders, authority figures, and elites, on the one hand, and those most at-risk for engaging in or being impacted by violence, on the other. I conducted interviews with 14 grassroots leaders for this research. My findings center on the different types of bridging actors that exist among these grassroots leaders, and how their contributions and challenges differ accordingly. In addition to my own research and coursework, I worked as a research and teaching assistant throughout graduate school.

Call Specialist, National Human Trafficking Resource Center (NHTRC)

• Oct 2012 - Jul 2013

Polaris Project runs the national human trafficking hotline, where I answered calls (including technical assistance, survivor support and referrals, and crisis calls). I ensured that follow up activities were completed, conducted research, generated statistical information for internal and external audiences, created training and outreach tools, updated and maintained NHTRC databases, and performed administrative tasks related to the operation of the hotline. Polaris Project runs the national human trafficking hotline, where I answered calls (including technical assistance, survivor support and referrals, and crisis calls). I ensured that follow up activities were completed, conducted research, generated statistical information for internal and external audiences, created training and outreach tools, updated and maintained NHTRC databases, and performed administrative tasks related to the operation of the hotline.

Office Manager

• Mar 2012 - Feb 2013

I ensured the daily smooth functioning of a startup nonprofit's office by leading and organizing team meetings, managing accounting, processing offline donations, and maintaining all aspects of human resources. During my time here, I took on increasing responsibility for programmatic and fundraising support across the organization. I ensured the daily smooth functioning of a startup nonprofit's office by leading and organizing team meetings, managing accounting, processing offline donations, and maintaining all aspects of human resources. During my time here, I took on increasing responsibility for programmatic and fundraising support across the organization.

Executive Fellow

• Sep 2011 - Mar 2012

As an Executive Fellow, I conducted research for current initiatives, drafted and edited reports, provided outreach to community and student groups, provided administrative support, and completed 60+ hours of nonprofit and human trafficking training. As an Executive Fellow, I conducted research for current initiatives, drafted and edited reports, provided outreach to community and student groups, provided administrative support, and completed 60+ hours of nonprofit and human trafficking training.

Juniata Associate

• Aug 2008 - May 2011

Gathered and analyzed data for internal and external reporting. Drafted and edited final reports, to be shared with President and Board of Directors. Gathered and analyzed data for internal and external reporting. Drafted and edited final reports, to be shared with President and Board of Directors.