Digital Strategist

• Feb 2023 - Present

Associate II Business Application & Technical Support

• Jun 2019 - Feb 2023

Project Management Officer Planning, developing, implementing, and managing high-profile IT system application projects by adopting Project management office (PMO) best practices. Manage business user needs or new requirements or enhancements or additional features or functions in system to contribute to organizational policy. RFG/Tender scope of work and identified for the scope of IT on every document and tender from every vendor to make sure follow the rules and producers List of Projects: Implementation of Electronic Signing of Water Supply Services Agreement, Production Information System (ProDIS), Digital Signature RFP, Human Capital Management (HCM) Phase1 and Phase 2, IT Service Desk & Asset Management System, CCS (Customer Cloud Service) & OFSC (Oracle Field Service Cloud) Operation Support Provide application support and deployment services to the users and enables the required processes needed for the business to be successful. Deal with people both on a business level and IT level and act as the technical point of contact to resolve their applications and systems using the ITIL system. Monitor Batch Scheduling for billing process Show less

Project Services Engineer

• Feb 2016 - Feb 2019

Shell Account Prepare and maintain infrastructure for Exchange 2016 on-premises (including installation, troubleshooting, and server cumulative upgrading). Perform exchange administrative support to both Exchange On-Premises (ME 10/16) and Office 365 (Exchange Online). Perform mailbox migration from On-Premises to Exchange Online and responsible for EXO throughput testing (Hybrid) with log analysis. HPI Account Environment Setup (Linux OS installation). To coordinate resolution of issues resulting from migration activities. Completed the server pre-check within the time provided and ensured all servers are ready and pass to be replicated. Perform migration task list core responsibility and key achievement Perform work accordingly to agreed quality standard. CIMB Bank Account Assist Project Manager and clients in keeping the track of the project's progression, besides providing technical support whenever required. Performed daily system monitoring, hardening, patching, install HPSA, DDMI, HPOM and Osit. Show less