Experience

Dormify

• United States
• Retail Furniture and Home Furnishings
• 1 - 100 Employee

• Senior Vice President of Operations & Logistics

  • May 2023 - Present

  As Senior VP of Operations & Logistics, responsible for direct-to-consumer, B2B and marketplace operations, fulfillment center technology and automation solutions, divisional financial management, transportation and logistics, school operations and customer service. Dormify is a best in class NYC-based eCommerce retailer. Dormify designs, manufactures, and curates a broad selection of high quality, unique and affordable on-trend décor to personalize small living spaces. Dormify fulfillment centers are located in Chambersburg, PA. Show less



MASOS

• Dallas, Texas, United States

• Principal & Head of Operations

  • 2012 - 2023

  Provide expertise across a broad set of critical business functions; primarily in the fulfillment (direct to consumer, B2B and 3PL) and supply chain logistics field. Visionary leadership for process engineering, technology & automation, financial management, organizational strategies, and transportation management. • Project history includes Eddie Bauer/PacSun (PSEB), Walmart/JW Logistics, Dormify, Tuesday Morning, AGS Logistics, others • Comprehensive concept development, strategic roadmap, and detailed investor business plan for major 3PL/4PL startup project. • 100k units per week capacity increase for national retailer by engineering and installing overflow production, increasing pieces-per carton reducing cartons used by 27k per month, and proposed improved labor management process. • Rectified inefficient operation of a merged 2,400-person distribution center achieving accurate and timely shipment of 58 million annual units after nine months serving as the facility’s interim Senior VP of Global Distribution and Logistics. • Shortened a big-box retailer’s package delivery times two days by managing and developing an operational plan that processed up to 60k orders per day using only inexperienced temporary labor. • Turned around the performance of an aging but highly automated 2.3 million sq. ft fulfillment center with 22 miles of conveyor by implementing an infrastructure improvement strategy that focused on minimizing the risk of failure. Show less



Wisteria

• Dallas, TX

• Chief Information Officer & Vice President of Operations

  • 2018 - 2018

  Responsibility for direct-to-consumer operations, retail services, customer service, logistics, and information technology. Wisteria was acquired by InvestIndustrial in 2018. • 75% reduction in an already ‘at or below industry average’ shipping damage rate accomplished by leading a major overhaul in the transportation network used to ship furniture and home décor direct to consumers. • Led IT strategy to construct and deploy a ten-year roadmap that assured system security, redundancy, and disaster recovery solutions, eliminating the risk of catastrophic failure. • 8% operating cost reduction delivered by introducing fulfillment-center processes and workflow changes that increased efficiency and accuracy. Show less



TWUSA Supply Chain Management

• Dallas, TX

• Chief Operating Officer & Vice President of Operations

  • 2014 - 2018

  Managed distribution operations along with business development, finance, and IT and served briefly as interim CEO. TWUSA as acquired by Harmoshire, LTD, redirected the business and moved operations to their home office in Shanghai. • 17.5% jump in operating margin produced in one year by leading a strategic improvement initiative focused on operating processes, labor management, systems upgrades, and strengthened client relationships. • Developed a full set of requirements and deployed a custom home-grown warehouse management system (WMS) preferred by parent company leadership over off-the-shelf software. • Overhauled the business development process through a reordering of the sales process, incorporation of scope-of-work documents, pricing structure changes, reframed contracts, and repairing negative client relationships. • Executed expansion from a regional to a national footprint, concurrent with an unfunded operational turnaround, shoring up added automation, improving inventory accuracy, raising client satisfaction, and growing profitability. • Overhauled financial operating structure and the company’s P&L, aligning the major expense/revenue categories with business development programs, and instituting a pricing model attuned to the nature of the firm’s business. Show less



Speed Commerce

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Senior Vice President of Operations - 3PL Fulfillment, Contact Center, Client Management

  • 2010 - 2012

  Speed Commerce was a global 3PL provider of end-to-end eCommerce services for retailers and manufacturers. Acquired in 06/2012 As SVP of Operations, directed eCommerce and B2B fulfillment operations through three international fulfillment centers and about 1,200 workers during peak periods. Also responsible for client account activity and the department’s impact on the P&L. • $6 million added to the bottom line through a 142% margin boost created by converting inefficient fulfillment processes, systems, and material handling equipment to lean workflow patterns. • Transformed an under-performing high-volume operation into a unit exceeding expectations in only 90 days by performing a comprehensive analysis and leading execution of a remedial action plan encompassing all functions. • 735,000 items shipped in 12 days by framing, relocating, and leading execution of an ad-hoc auxiliary distribution facility that avoided failure to meet time-critical deadlines and retained a key customer. Show less



James Martin Vanities

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Vice President eCommerce Operations - Transportation & Logistics, Supply Chain, Customer Service

  • 2008 - 2010

  Responsible for supply chain, fulfillment, transportation & logistics, and customer service. Involved with IT & international manufacturing. • 95% reduction in customer complaints fostered by revising operational models, invoking supplier standards, and inaugurating service initiatives that promoted efficiencies and concentrated on buyer satisfaction. • Directed replacement of existing business systems with automated alternatives that advanced order accuracy, speeded workflow, magnified inventory transparency, and provided capacity for future growth. • Introduced eCommerce-specific packaging programs and reverse logistics handling procedures that leading furniture delivery carriers adopted; swiftly becoming industry standard. • Pushed delivery-caused damage rates to below industry norms by creating a tailored transportation network and final-mile models focused on holding down costs while raising the quality of services performed. Show less



Neiman Marcus Group

• United States
• Retail
• 700 & Above Employee

• Director of eCommerce Operations

  • 2000 - 2008

  Neiman Marcus Direct is best-in-class in the direct-to-consumer industry, supporting web and print media operations. Areas of responsibility at NMD include fulfillment operations, transportation & logistics, establishment of critical inventory control programs, merchandise protection standards, and financial management leadership. Responsible for furniture and home decor operations for Neiman Marcus/Horchow, including ownership of a 3PL furniture operation in Hickory, NC. Additionally, developed packaging and transport handling standards for a relatively new industry – furniture home delivery. These standards were quickly adopted by the industry, resulting in reduced damage and shipping costs. Show less