Experience

Oak Point University

• United States
• Higher Education
• 1 - 100 Employee

• University Registrar

  • Feb 2022 - Present

  As the University Registrar/Associate Director of EM, I support the University and Enrollment Management Division in all aspects of departmental responsibilities, strategic planning, and projects o Provide leadership and oversight to all aspects of the Office of the Registrar, including office operations, personnel, policy, and information technologies within the office o Responsible for technical operations and the development of report generation for senior leadership, faculty and staff, including enrollment reporting, student progression trends, program statistics and effectiveness, degree verification, and certification in the National Student Clearinghouse federal system o Define user needs, system requirements, and training for Enrollment Management (Registrar, Student Accounts, Financial Aid, Admissions, Student Life, Student Academic Success) o Works with Instruction Design and IT to aid in LMS integration and testing o Coordinate with Academic Affairs, Clinical Placement and Compliance Office for the efficient registration o Facilitate the printing, publication and distribution of materials including brochures, pamphlets, flyers, guides, and electronic communication o Maintain departmental policy and procedure manuals and SOP documentation, ensuring the effective communication to all constituents as appropriate o Student Information System (SIS) lead and subject-matter expert (Set-up and manage degree programs and requirements within the SIS, assist with creating and maintaining course offerings and semester schedules within the system o Current and knowledgeable of Illinois Articulation Initiative Guidelines and their applicability to university transfer credit requirements o Directly responsible for Degree Audit, Graduation Clearance, Commendations/Honors Processes and post-graduation certification and licensing o Coach, mentor and train Enrollment Advisors and Associate/Assistant Directors Show less

• Associate Director of Enrollment Management

  • Apr 2021 - Present

• Assistant Registrar of Curriculum Management & Degree Analyst

  • 2019 - Apr 2021



National Louis University

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Faculty

  • 2016 - 2023

  Approved as an adjunct to teach the following Applied Behavioral Science courses: - ABS 300: Adult Development and Learning Assessment - ABS 309: Critical Thinking & Writing - ABS 340: Effective Interpersonal Relationships - ABS 400: Methods of Inquiry in the Behavioral Sciences - ABS 401: Independent Inquiry in the Behavioral Sciences - ABS 407: Applied Communication in Society - ABS 426: Critical Perspectives of Difference All courses combine approaches from psychology, sociology, communication and cultural and organizational studies to help build skills that students will be able to utilize in a professional arena. Show less



Northwestern University

• Philippines
• Higher Education
• 1 - 100 Employee

• Admissions Reader

  • 2019 - 2019

  Exercised professional judgment in reviewing, evaluating, and recommending applicants for admission using established guidelines. Reviewed applicants’ transcripts, letters of recommendations, essays, and standardized test scores. Summarized applicants’ strengths and weaknesses. Consulted with experienced level staff when reviewing more complex applications. Exercised professional judgment in reviewing, evaluating, and recommending applicants for admission using established guidelines. Reviewed applicants’ transcripts, letters of recommendations, essays, and standardized test scores. Summarized applicants’ strengths and weaknesses. Consulted with experienced level staff when reviewing more complex applications.



City Colleges of Chicago-Malcolm X College

• United States
• Higher Education
• 1 - 100 Employee

• Assistant Registrar

  • 2018 - 2019

  Provided administrative leadership & management to the Office of the Registrar. Monitored evaluation process of credit (college, military, AP, IB, PLA). Processed grade and transcript evaluation appeals, course exceptions, program change statuses, and degree and certificate conferral. Resolved student concerns in accordance with all applicable laws, policies, and practices. Collaborated with Academic Advising team on trainings and support. Assisted with reporting for College data needs. Identified and recommended opportunities to use technology and/or refine business processes to increase operational efficiency. Collaborated with fellow CCC College Registrars and ITS staff on systems compatibility and the continued enhancement of the implementation and use of the student information system. Established and administered processes and procedures for student records management, archiving, and destruction, in accordance with established regulations, policies, and standards. Developed and oversaw documentation of office processes and procedures and train registrar’s office staff on standards. Show less



Triton College

• United States
• Higher Education
• 700 & Above Employee

• Director of Records

  • 2015 - 2018

  Reporting to the Associate Dean, managed and performed reviews for a team of full and part-time classified, hourly and work-study staff. Admissions Operations Lead on SaaS CRM (Recruit) from Ellucian: focuses on the day-to-day admissions operations tasks (developing multiple applications, supplemental items, letters of communication) and ensuring responsibly of functionality with the Ellucian ERP. Responsible for hiring, training and evaluating personnel under the areas of admissions applications, records, grades, recruitment contacts, transcripts, graduation certifications, enrollment verification, joint agreement, in-district worker, degree audits, international students, and allied health admissions. Accountable for written procedures for staff, marketing and correspondence to prospective, new and current students. FERPA presenter at New Employee Orientations for the entire college. Developed goals, objectives and learning outcomes for Student Affairs Assessment Plan (TK20). Collaborated with department administrative contacts to ensure effective procedures are in place. Managed department budget of up to 1.2 m and recommends expenditures for annual budget. Ensured department maintained compliance with external standards, internal policies and accuracy. Identified internal and external best practices and trends across local community colleges. Led professional development for members of the Enrollment Services division. Served on Veterans Resource Center Committee as an academic resource. Maintained website, including regular reviews to ensure correct content, adding/editing content and working with IT/Marketing for larger revisions. Managed implementation of and continually work with staff to optimize use of existing college platforms. Show less



Career Education Corporation

• United States
• Education Administration Programs
• 700 & Above Employee

• Student Services Supervisor for Colorado Technical University

  • 2013 - 2015

  Promoted to help establish and lead a newly created department within the university. Responsible for overseeing the day-to-day management of 20-30 person contact center. Directed all training initiatives related to new hires, coordinating 2 classes in last 10 months of role. Drove operations of contact center team through the creation and implementation of metrics/policies promoting organizational goals such as service level attainment, adherence and call quality. Participated in strategic management meetings and develop action strategies to accomplish short and long-term business objectives such as managing the inbox and chat functions for 4 departments. Collaborated with partner departments, Registrar, Advising, Career Services, Financial Aid-Student Accounts, and Prior Learning to ensure we are all meeting university and student needs. Managed the department workflow through the design and creation of the associate schedule for inquires, chats, phone calls ensuring department adherence. Ensure accurate activity reports are run, tracked and distributed to our partner departments. Partnered with subject matter experts to develop business solutions to overcome contact center management challenges. Reviewed resumes and conducted first round interviews for potential candidates. Show less

• Lead Prior Learning Assessment Evaluator for Colorado Technical University

  • 2011 - 2013

  Lead a 15 person call support team in their daily activities. Responsible for creating degree plans, scheduling courses, placement exams and experiential learning portfolio development. Interviewed students to see what they qualify for via telephone and/or email. Collaborated with the curriculum and academic operations team to maintain an effective student-teacher ratio and deactivate old courses and place students in updated courses.

• Re-Entry Prior Learning Assessment Evaluator for American InterContinental University

  • 2010 - 2011

  Responsible for creating and continuously modifying degree plans utilizing CampusVue, university client software, to accommodate scheduling courses, placement exams, and program changes with 97% accuracy. Identified knowledge gaps within team and participated on Institutional Effectiveness committee to contribute proactively to departmental efforts for continuous improvement. Converted student’s previous credit to current academic standards and curriculum while guiding students through the appeals process for re-entry to the university. Calculated Satisfactory Academic Progress (SAP) standing for enrolled students who have previously been withdrawn or dismissed from the university while analyzing education credentials: evaluate & research transcripts, work experience, certificates. Audited student’s file to ensure all necessary PLA documents are uploaded and documented properly. Provided outstanding internal & external customer service by responding to internal and external inquires within 24hrs. Efficiently communicated with students while advising of both traditional and non-traditional methods of fulfilling degree requirements. Show less

• Quality Assurance Specialist for Colorado Technical University

  • 2009 - 2010

  Served as liaison/subject matter expert between Academic Affairs and Registrar Services. Analyzed Registrar Services work: monitor phone calls, audit reports & documentation. Maintained consistency and accuracy in the function of academic policies and procedures across multiple sites. Assisted in developing training material and introduced new or revised academic policies and procedures in the Registrar Services department. Provided guidance to staff when questions regarding processes or policy occurred. Assisted in program development and institutional research in relation to NPS scores and the creation of action plans to improve based on information. Processed and interpreted student survey results. Show less

• Prior Learning Assessment Specialist for Colorado Technical University

  • 2007 - 2009

  Analyzed the education credentials for students and applicants, evaluating and researching transcripts. Interviewed students via telephone and/or email to determine advanced standing options. Responsible for creating degree plans, scheduling courses, placement exams, and portfolio development. Responded to internal and external inquires within 24 to 48 hours.

• National Admissions Counselor for Colorado Technical University

  • 2005 - 2007

  Evaluate student eligibility for entrance into the university through qualitative interview via telephone. Advises student on programs that are geared toward their personal and career goals. Designed and created team PowerPoint presentations for meeting with the entire admissions division at our location



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• Communications Specialist

  • 2004 - 2004

  Assisted in creation and/or design of press releases, newsletters, recruitment brochures & etc. Provided support for pre-event planning, distribution of event material, set up and promotion of events. Helped to maintain local ARC website. Completed and sent thank you letters and managed various other special projects for the Peoria American Red Cross. Assisted in creation and/or design of press releases, newsletters, recruitment brochures & etc. Provided support for pre-event planning, distribution of event material, set up and promotion of events. Helped to maintain local ARC website. Completed and sent thank you letters and managed various other special projects for the Peoria American Red Cross.