Experience

Scentsy

• Manufacturing
• 700 & Above Employee

• Scentsy Independent Consultant

  • Jan 2021 - Present

  Generate and maintain a customer base Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products Keep areas neat while working and return items to correct locations following demonstrations Sell products being promoted and keep records of sales Set up and arrange displays or demonstration areas to attract the attention of prospective customers Suggest specific product purchases to meet customers' needs Transport, assemble, and disassemble materials used in presentations Identify interested and qualified customers to provide them with additional information Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers Submit orders for new and existing customers Organize and keep confidential all forms of payment transactions Organize and maintain business related receipts Answer phone calls, emails or text messages from customers Show less



Eastbay

• United States
• Retail
• 500 - 600 Employee

• Remote Order Entry Specialist

  • May 2022 - Jun 2022

  Accurately placed and followed-up on drop shipped orders. Verified orders in Powerterm and accurately created purchase orders in PeopleSoft. Maintained effective relationships with sales & order management personnel. Followed-up with vendors and sales reps to obtain and communicate order confirmations and tracking information on all drop shipped orders. Effectively communicated any issues or delays to sales and support reps. Utilized Sharepoint, Confluence, & Jira to ensure optimal performance. Show less



Pixelle Specialty Solutions

• United States
• Paper and Forest Product Manufacturing
• 400 - 500 Employee

• Temporary Customer Service Representative

  • Jan 2022 - Apr 2022

  Responded to customer inquiries concerning order status and product availability. Processed & tracked orders accurately through the fulfillment process. Reviewed basic pricing contracts to insure accuracy. Managed multiple daily customer service notification reports. Communicated with planning, scheduling, logistics, sales, marketing & finance concerning order fulfillment process. Maintained effective, strong customer relationships with sales, customers, & order management personnel. Performed other account and project management tasks as necessary. Assumed coverage for other account representatives in their absence. Show less



Ocean Spray Cranberries

• United States
• Food and Beverage Services
• 700 & Above Employee

• Office Assistant

  • Aug 2021 - Dec 2021

  Provided front line communication for growers, employees & vendors via phone, email, and in person. Utilized a multi line phone system, email, instant messaging, and Microsoft Office to include Teams. Directed vendors/visitors to the appropriate areas upon entering the facility. Front line for covid screening, to include company implemented temperature and sign in procedures/protocols. Conducted contractor safety training and logging. Coordinated employee and grower juice sales, donation requests and other miscellaneous inquiries. Maintained inventory control, filing, record keeping, and other clerical tasks as needed. Assisted with accounts payable/receivable with Ivalua & SAP software. Show less



SeraphimSL

• Virtual (work from home)

• Blogger/Website Maintenance

  • Oct 2017 - Sep 2019

  Compiled data utilizing Google spreadsheets, uploaded and published blog postings. Interacted with customers in a professional and supportive manner. Adhered to strict deadlines and schedules while demonstrating exemplary attention to detail. Updated and maintained daily website advertising and removed outdated information. Compiled data utilizing Google spreadsheets, uploaded and published blog postings. Interacted with customers in a professional and supportive manner. Adhered to strict deadlines and schedules while demonstrating exemplary attention to detail. Updated and maintained daily website advertising and removed outdated information.



Warnimont's Hardware

• Wood Dale, Illinois, United States

• Cashier/Customer Service

  • Sep 2018 - Dec 2018

  Processed sales transactions including account payments. Maintained a good working knowledge of sales procedures and adhered to store policies. Kept vigilant watch to avoid theft, vandalism or other abuse. Displayed competence in customer service and the ability to communicate effectively with customers, co-workers, and superiors. Showed general knowledge of merchandise, willingness to continually expand knowledge and pursue specialization in certain product areas. Proven capacity to follow through on requested tasks and remain motivated to stay busy throughout each workday. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Customer Service Representative/Logistics Specialist

  • May 2017 - Oct 2017

  Supported customer focus by actively listening and responding to customer requests while empathizing and prioritizing customer needs. Upheld company values while respecting, exhibiting patience and ownership with every customer. Exhibited the ability to resolve conflicts and set appropriate expectations with customers by determining customer needs and providing appropriate solutions. Assisted delivery drivers with route and package information by maintaining and updating system databases with current delivery locations and instructions. Manually corrected package delivery status and ensured packages were processed properly while providing customers with support regarding late or missed deliveries. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Advanced Technical Support Representative

  • May 2001 - Jul 2006

  Answered calls and delivered exceptional customer service to build customer satisfaction and loyalty. Performed troubleshooting on all technical inquiries regarding network coverage, device information and data services. Utilized all online resources/tools (i.e. ALR, HLR’s and MVP’s via Crosstalk/SMR) to troubleshoot and diagnose customer issues for resolution. Supported Customer Care in times of need by answering calls with billing, coverage, and troubleshooting related issues. Completed ongoing training to stay abreast of product, service and policy changes. Provided effective and timely resolution of a range of customer inquiries. Strove for one-call resolution of customer issues while increasing the customer experience by providing information on new products, rate plans, and services. Demonstrated competency in a Windows based environment. Utilized excellent communication as well as strong problem solving skills, outstanding analytical skills and the ability to multi-task. Show less



New Jersey Army National Guard

• Flemington, New Jersey, United States

• Computer and Peripheral Equipment Operator

  • Feb 1993 - Aug 2001

  Maintained, operated, and programmed computer functions in mobile switches. Observed Peripheral equipment and error messages to detect faulty output or equipment. Corrected errors to return the system to normal operations in a timely manner. Maintained, operated, and programmed computer functions in mobile switches. Observed Peripheral equipment and error messages to detect faulty output or equipment. Corrected errors to return the system to normal operations in a timely manner.