Software Support Analyst

• Mar 2021 - Present

Server

• Sep 2015 - Mar 2021

Build relationships with customers, leading to increased customer satisfaction and return visits by customers. Answered customer inquiries and resolved issues promptly to insure customer satisfaction. Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills. Build relationships with customers, leading to increased customer satisfaction and return visits by customers. Answered customer inquiries and resolved issues promptly to insure customer satisfaction. Interacted with diverse customers on a constant basis, promoting excellent communication and customer service skills.

Software Engineer Intern

• Oct 2019 - Nov 2019

As part of the internship, I worked directly with ZEAL's senior engineering team, under the advisement of the Director of Consulting. I pair-programmed almost exclusively, at the company's request, and was taught the practice of test-driven development. I built, with three other interns, a full-featured web application using the Ruby on Rails framework. ZEAL's team provided the designs and product direction, but my internship team implement the software that handles user authentication and database interaction. Show less

Full-Stack Web Developer Program

• Aug 2019 - Nov 2019

Full-stack web development program wtih 480+ hours of direct hands-on coding experience developing web applications utilizing HTML, CSS, Javascript, React, Ruby, Ruby on Rails, SQL (PostgreSQL), Jest, and RSpec. Full-stack web development program wtih 480+ hours of direct hands-on coding experience developing web applications utilizing HTML, CSS, Javascript, React, Ruby, Ruby on Rails, SQL (PostgreSQL), Jest, and RSpec.