Head of Partnerships

• Feb 2023 - Present

Partnerships Director

• Jun 2022 - Present

At parcelLab we solve your post-purchase and customer experience frustrations from pre-checkout to delivery to returns. By closing the experience gap post-sales and beyond, we bring people and brands closer together, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane… Show more At parcelLab we solve your post-purchase and customer experience frustrations from pre-checkout to delivery to returns. By closing the experience gap post-sales and beyond, we bring people and brands closer together, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso. For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.

Vice President, Consumer Products

• Jan 2019 - May 2022

Industry lead for the Consumer Products vertical in North America: - developed a multi-year strategy for the direct-to-consumer ecommerce business unit - led global key account management, service delivery, business development and solution design - full P&L responsibility

Head of Training & Education Services

• Mar 2015 - Dec 2018

Managing our global distribution and digital fulfillment business for the training and education industry. We have delivered over 2 million training materials to thousands of customers in over 150 countries.

Director, Account Management

• Mar 2013 - Feb 2015

Managing global accounts within arvato's ecommerce business unit

Senior Account Manager

• Jan 2012 - Mar 2013

Led the business setup of a global webshop (7 languages, over 20 currencies) for professional IT training material; responsibilities included building a network of six arvato subsidiaries to support roll-out to over 150 countries until October 2012; managed go-to-market strategy and execution, freight and trade setup, legal and contract management; set up three production sites in the US, Germany and Singapore; implemented a community authoring program; key account management for customers from… Show more Led the business setup of a global webshop (7 languages, over 20 currencies) for professional IT training material; responsibilities included building a network of six arvato subsidiaries to support roll-out to over 150 countries until October 2012; managed go-to-market strategy and execution, freight and trade setup, legal and contract management; set up three production sites in the US, Germany and Singapore; implemented a community authoring program; key account management for customers from EMEA and APAC

Director Customization

• Oct 2009 - Dec 2011

Managed all aspects from analysis to negotiation and close of the acquisition of a Berlin-based start-up company; built and managed a new team of 20; planned and executed a complete redesign of the webshop including international roll-out to six countries and implemented full scale online marketing and professional PR; closed three distribution deals with major network operators and etailers; managed outsourced nearshore web development; negotiated sale of business due to strategy change

Director Partnerships

• May 2007 - Oct 2009

Full responsibility of all aspects of a new venture for arvato from developing business plan to securing internal executive support and funding through successful implementation; presentation of concept to luxury and premium brands (mainly fashion and automobile) worldwide; negotiated and closed licensing contract with premium US fashion brand; negotiated and closed manufacturing contract with two top tier OEMs; negotiated and closed distribution agreement with major pan-European retailer;… Show more Full responsibility of all aspects of a new venture for arvato from developing business plan to securing internal executive support and funding through successful implementation; presentation of concept to luxury and premium brands (mainly fashion and automobile) worldwide; negotiated and closed licensing contract with premium US fashion brand; negotiated and closed manufacturing contract with two top tier OEMs; negotiated and closed distribution agreement with major pan-European retailer; managed outsourced production in Germany and China

Senior Consultant & Product Manager

• Jan 2004 - Feb 2007

Consultant and functional solution architect on more than ten large ERP and CRM implementations based on Microsoft Dynamics at both Germany and US-based clients; strengths in sales and marketing as well as logistics and warehouse management modules; delivered outstanding results in terms of customer satisfaction, consulting performance, and functional expertise Consultant and functional solution architect on more than ten large ERP and CRM implementations based on Microsoft Dynamics at both Germany and US-based clients; strengths in sales and marketing as well as logistics and warehouse management modules; delivered outstanding results in terms of customer satisfaction, consulting performance, and functional expertise

Consultant

• Aug 2001 - Dec 2003