Brek Nielsen
Branch General Manager at Nexeo HR- Claim this Profile
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Bio
Tom Vander Well
I worked with Brek when I and my team provided an on-going series of Service Quality Assessment projects for Bresnan Cable. Brek was an integral part of a strong management team focused on continuous improvement and customer satisfaction. Our assessments revealed several opportunities to improve their internal quality monitoring as well as their customer service delivery. Brek, along with the rest of the management team, embraced the data and actively worked to make continuous improvements to their internal processes and their customer service skills. Brek knows how to do it right and I thoroughly enjoyed working with him and the rest of the Bresnan team.
Crystal Hopper, CTFL, INFP ✿
I worked with Brek when the local cable community was Bresnan Communications. Initially he was the manager when I was a tech-support rep. But when I became the Technical Trainer for the department is really when I appreciated having Brek as the manager of the department. I was able to view Brek as a person who truly cared about the employees who worked at Bresnan. He went above and beyond to make sure employees who were also students were able to make it to their classes. He was available during outages and worked to rally people so they still had fun during the stress. And if I had a tough time training a new concept, he'd be there for me personally to boost my spirits or just let me know we were on the same team.
Tom Vander Well
I worked with Brek when I and my team provided an on-going series of Service Quality Assessment projects for Bresnan Cable. Brek was an integral part of a strong management team focused on continuous improvement and customer satisfaction. Our assessments revealed several opportunities to improve their internal quality monitoring as well as their customer service delivery. Brek, along with the rest of the management team, embraced the data and actively worked to make continuous improvements to their internal processes and their customer service skills. Brek knows how to do it right and I thoroughly enjoyed working with him and the rest of the Bresnan team.
Crystal Hopper, CTFL, INFP ✿
I worked with Brek when the local cable community was Bresnan Communications. Initially he was the manager when I was a tech-support rep. But when I became the Technical Trainer for the department is really when I appreciated having Brek as the manager of the department. I was able to view Brek as a person who truly cared about the employees who worked at Bresnan. He went above and beyond to make sure employees who were also students were able to make it to their classes. He was available during outages and worked to rally people so they still had fun during the stress. And if I had a tough time training a new concept, he'd be there for me personally to boost my spirits or just let me know we were on the same team.
Tom Vander Well
I worked with Brek when I and my team provided an on-going series of Service Quality Assessment projects for Bresnan Cable. Brek was an integral part of a strong management team focused on continuous improvement and customer satisfaction. Our assessments revealed several opportunities to improve their internal quality monitoring as well as their customer service delivery. Brek, along with the rest of the management team, embraced the data and actively worked to make continuous improvements to their internal processes and their customer service skills. Brek knows how to do it right and I thoroughly enjoyed working with him and the rest of the Bresnan team.
Crystal Hopper, CTFL, INFP ✿
I worked with Brek when the local cable community was Bresnan Communications. Initially he was the manager when I was a tech-support rep. But when I became the Technical Trainer for the department is really when I appreciated having Brek as the manager of the department. I was able to view Brek as a person who truly cared about the employees who worked at Bresnan. He went above and beyond to make sure employees who were also students were able to make it to their classes. He was available during outages and worked to rally people so they still had fun during the stress. And if I had a tough time training a new concept, he'd be there for me personally to boost my spirits or just let me know we were on the same team.
Tom Vander Well
I worked with Brek when I and my team provided an on-going series of Service Quality Assessment projects for Bresnan Cable. Brek was an integral part of a strong management team focused on continuous improvement and customer satisfaction. Our assessments revealed several opportunities to improve their internal quality monitoring as well as their customer service delivery. Brek, along with the rest of the management team, embraced the data and actively worked to make continuous improvements to their internal processes and their customer service skills. Brek knows how to do it right and I thoroughly enjoyed working with him and the rest of the Bresnan team.
Crystal Hopper, CTFL, INFP ✿
I worked with Brek when the local cable community was Bresnan Communications. Initially he was the manager when I was a tech-support rep. But when I became the Technical Trainer for the department is really when I appreciated having Brek as the manager of the department. I was able to view Brek as a person who truly cared about the employees who worked at Bresnan. He went above and beyond to make sure employees who were also students were able to make it to their classes. He was available during outages and worked to rally people so they still had fun during the stress. And if I had a tough time training a new concept, he'd be there for me personally to boost my spirits or just let me know we were on the same team.
Experience
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Nexeo HR
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Branch General Manager
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Nov 2019 - Present
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Balance of Nature
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Vice President of Quality Control
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Jul 2018 - Nov 2019
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Charter Communications
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United States
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Telecommunications
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700 & Above Employee
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Director Of Customer Relations
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Nov 2005 - May 2018
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Manager - Call Center Operations
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Feb 2001 - Nov 2005
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Micron Electronics, LLC
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Nampa, Idaho
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Call Center Quality Manager
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Nov 1996 - Feb 2001
Other Positions Held: Outsourcer Relationship Manager Training Manager Other Positions Held: Outsourcer Relationship Manager Training Manager
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AOL
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United States
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Software Development
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700 & Above Employee
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Call Center Technical Support Supervisor
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Oct 1995 - Nov 1996
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Education
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2002 - 2004
George Fox University
Master of Arts, Organizational Leadership -
2000 - 2002
George Fox University
Bachelor of Science, Management and Business Information Systems, and Organizational Leadership -
1994 - 1995
Stevens-Henager College
Associates, PC Repair
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