Experience

Golfbreaks

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• 3rd Line Infrastructure Engineer

  • Dec 2019 - Present

  As a 3rd Infrastructure Engineer, I take ownership, assist with infrastructure projects and provide support that enhances the existing infrastructure and systems as required by the business. My role is to ensure the stability, security, and efficiency of our business systems. Skills 4 years experience in a 3rd Line Infrastructure role Windows Server 2008, 2012, 2016, 2022 Windows 7/10/11 and Apple OS VMware vSphere and ESXi Microsoft Azure/O365/Exchange Online/Teams/InTune Box\OneDrive\Google Drive cloud storage DFS Replication and Group Policy Datto BCDR Cloud Backup SSL Certificates Sophos and WatchGuard firewalls. Cisco Meraki access points N-Able N-Central Server hardware maintenance (ProLiant, PowerEdge servers and PowerStore) HP/Dell/Cisco switching and routing concepts (LAN, WAN, VLAN, DHCP, DNS) iLO, iDrac and OpenManage PowerShell IT Service Management Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Waitrose & Partners - 2nd Line Support Analyst ITL3

  • Nov 2017 - Nov 2019

  Provide 1st/2nd line IT support for Windows 10 and MacOS operating systems. Log tickets using ServiceNow, and troubleshoot hardware and software issues. Provide support to users in branches, distribution centres, head office and offshore. Identify and communicate any issues within the corporate network and resolve them with minimal disruption. Set up and configure iPhones, iPads, and Androids using Workspace One MDM, and set up Citrix VPN for remote users. Support Waitrose and John Lewis ePOS system upgrades across the estate and liaise with technical teams to find solutions to issues. Manage and assist with testing new technology, deploy of software and implementing fixes. Troubleshoot issues and raise with 3rd line and 3rd party vendors. Contribute to CSI by introducing standup meetings, automating repetitive tasks and creating shift-left opportunities. Set up and maintain computers, printers, docking stations and support for meetings. Coach and upskill colleagues, and share workloads and problem-solving techniques. Monitor network issues using SolarWinds and troubleshoot using Putty, configure DHCP, TCP/IP and manage VLANs. Trace and replace faulty cables, load basic switch configurations from backups and replace access points. Manage user and computer configurations, and trace system informational messages and warnings. Apply security patches and manage device encryption with McAfee EPO. Administer and maintain VMs in vSphere. Process PXE rebuilds, and software deployment/testing. Provide key service reviews and technical knowledge to project teams. Show less



Partnership Services (Business Service Centre of the John Lewis Partnership)

• Retail
• 1 - 100 Employee

• John Lewis Partnership - 1st line Support Analyst ITL2

  • Mar 2017 - Nov 2017

  Provide 1st line IT support to 500+ office and remote users. Track incidents and requests, prioritising and resolving them within agreed SLAs. Mobile device management. Create and manage user accounts and mailboxes for starters and leavers. Provide triage for Wi-Fi, VPN and desktop connectivity issues. Creating and managing user telephone accounts, hunt groups, voicemail and password resets. Conduct audits and dispose of redundant hardware. Provide 1st line IT support to 500+ office and remote users. Track incidents and requests, prioritising and resolving them within agreed SLAs. Mobile device management. Create and manage user accounts and mailboxes for starters and leavers. Provide triage for Wi-Fi, VPN and desktop connectivity issues. Creating and managing user telephone accounts, hunt groups, voicemail and password resets. Conduct audits and dispose of redundant hardware.



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• The Odney Club (JLP) - IT Specialist ITL3

  • Aug 2014 - Mar 2017

  I worked as the SPOC for all IT-related issues that arose across three sites owned by the John Lewis partnership. I provided IT support to a mix of users varying from hotel guests and business delegates using the centre's facilities. I provided support for the Microsoft Office suite, Android/iOS setups, Google Suite and local data centre. I became a Google Guide when the business was migrating to Google and I acted as a hub to share knowledge and best practice. During my tenure, I managed and assisted in the implementation of the estate’s ram upgrade, POSReady7 till upgrade, museum app migration, a Guest Wi-Fi solution and upgrading an undated golf booking system. Show less

• The Odney Club - Hotel & Leisure Assistant

  • Mar 2013 - Aug 2014

  Responsibilities: Interacting with guests, and sharing product knowledge of food and beverages. Taking orders, checking back, and assisting with queries. Liaising with the kitchen team to fully understand the daily menus. Development of knowledge of food and wine. Clearing down and setting tables. Working behind the bar, serving drinks, cash handling and taking orders for food. Working as part of the events team to deliver an excellent customer experience. Upselling and recommending foods/drinks where appropriate. Resolving guest queries/complaints at the first point of contact. Following the opening and closing duties of the operation. Upholding all policies and standards of food hygiene. Show less



K-MED Healthcare Ltd

• Hounslow, England, United Kingdom

• Sales Administrator

  • Aug 2004 - Dec 2012

  provided sales and services to NHS sector provided sales and services to NHS sector