Experience

Thomas Jefferson Independent Day School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Computer Support and A/V Support Specialist and Coding and AP Comp Sci Instructor

  • Aug 2020 - Present

  * Organized and taught upper school coding elective course with a focus on front-end web development. * Provided IT helpdesk services and A/V assistance to faculty, staff, and students * Managed, maintained, and deployed laptop hardware and software to faculty, staff, and students * Managed and supported users in local Microsoft AD and Office 365 environments * Operated and maintained various support software systems to facilitate the day-to-day function of the school: class… Show more * Organized and taught upper school coding elective course with a focus on front-end web development. * Provided IT helpdesk services and A/V assistance to faculty, staff, and students * Managed, maintained, and deployed laptop hardware and software to faculty, staff, and students * Managed and supported users in local Microsoft AD and Office 365 environments * Operated and maintained various support software systems to facilitate the day-to-day function of the school: class scheduling, VSpace virtual desktop environment, IT equipment inventory, computer lab support, Axis camera system

• Computer Support and A/V Support Specialist, Coding Elective Instructor

  • Jun 2015 - Aug 2020

  * Organized and taught upper school coding elective course with a focus on front-end web development. * Provided IT helpdesk services and A/V assistance to faculty, staff, and students * Managed, maintained, and deployed laptop hardware and software to faculty, staff, and students * Managed and supported users in local Microsoft AD and Office 365 environments * Operated and maintained various support software systems to facilitate the day-to-day function of the school: class… Show more * Organized and taught upper school coding elective course with a focus on front-end web development. * Provided IT helpdesk services and A/V assistance to faculty, staff, and students * Managed, maintained, and deployed laptop hardware and software to faculty, staff, and students * Managed and supported users in local Microsoft AD and Office 365 environments * Operated and maintained various support software systems to facilitate the day-to-day function of the school: class scheduling, VSpace virtual desktop environment, IT equipment inventory, computer lab support, Axis camera system



IT Consultant Self Employed

• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Mar 2005 - Present

  Delivered knowledgeable help desk and IT support to local businesses and home-based users in the Joplin area. * Diagnosed and repaired PC hardware and cross-platform software issues for home and business users. * Recovered lost data from functioning and failing equipment. * Designed and implemented network infrastructure and backup schema to consolidate and strengthen existing networks within a technologically developing local business. Delivered knowledgeable help desk and IT support to local businesses and home-based users in the Joplin area. * Diagnosed and repaired PC hardware and cross-platform software issues for home and business users. * Recovered lost data from functioning and failing equipment. * Designed and implemented network infrastructure and backup schema to consolidate and strengthen existing networks within a technologically developing local business.



Support.com

• IT Services and IT Consulting
• 500 - 600 Employee

• Remote Support Technician

  • Mar 2015 - Jun 2015

  * Provided outstanding service by assisting customers connect their wireless and wired devices to their wireless gateways. * Assessed problems with the wireless gateways, customer equipment, or service line issues and remedied as necessary. * Educated customers on their technology and self-help steps and options available to them in order to maximize their customer service experience. * Provided outstanding service by assisting customers connect their wireless and wired devices to their wireless gateways. * Assessed problems with the wireless gateways, customer equipment, or service line issues and remedied as necessary. * Educated customers on their technology and self-help steps and options available to them in order to maximize their customer service experience.



Axeum Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Director of Technology

  • Feb 2014 - Dec 2014

  Directed technological solution implementations for Axeum as well as delivering services to partner companies while developing progressive Linux solutions * Coordinated with world-wide partner companies to assess, organize and deliver necessary collaboration services *Developed Linux solutions to meet virtualization, business server, virtual desktop delivery, and cloud deployment needs. * Developed and administrated company Linux cloud servers while managing company Windows… Show more Directed technological solution implementations for Axeum as well as delivering services to partner companies while developing progressive Linux solutions * Coordinated with world-wide partner companies to assess, organize and deliver necessary collaboration services *Developed Linux solutions to meet virtualization, business server, virtual desktop delivery, and cloud deployment needs. * Developed and administrated company Linux cloud servers while managing company Windows servers * Provided full support for all in-house and partner company client platforms including Mac, Linux, and varying Windows distributions Show less Directed technological solution implementations for Axeum as well as delivering services to partner companies while developing progressive Linux solutions * Coordinated with world-wide partner companies to assess, organize and deliver necessary collaboration services *Developed Linux solutions to meet virtualization, business server, virtual desktop delivery, and cloud deployment needs. * Developed and administrated company Linux cloud servers while managing company Windows… Show more Directed technological solution implementations for Axeum as well as delivering services to partner companies while developing progressive Linux solutions * Coordinated with world-wide partner companies to assess, organize and deliver necessary collaboration services *Developed Linux solutions to meet virtualization, business server, virtual desktop delivery, and cloud deployment needs. * Developed and administrated company Linux cloud servers while managing company Windows servers * Provided full support for all in-house and partner company client platforms including Mac, Linux, and varying Windows distributions Show less



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Engineer

  • Apr 2013 - Feb 2014

  Provided retail systems support for NCR customers in the Joplin region with superior workmanship and attention to detail. * Coordinated with Joplin area team to successfully raise the quality of the level of customer service delivery in the Joplin region * Strived to exceed customer expectations through timely, competent resolution of expressed issues as well as preemptive actions when possible. * Traveled to support remote teams when necessary in addition to directing overnight… Show more Provided retail systems support for NCR customers in the Joplin region with superior workmanship and attention to detail. * Coordinated with Joplin area team to successfully raise the quality of the level of customer service delivery in the Joplin region * Strived to exceed customer expectations through timely, competent resolution of expressed issues as well as preemptive actions when possible. * Traveled to support remote teams when necessary in addition to directing overnight retail equipment installations Show less Provided retail systems support for NCR customers in the Joplin region with superior workmanship and attention to detail. * Coordinated with Joplin area team to successfully raise the quality of the level of customer service delivery in the Joplin region * Strived to exceed customer expectations through timely, competent resolution of expressed issues as well as preemptive actions when possible. * Traveled to support remote teams when necessary in addition to directing overnight… Show more Provided retail systems support for NCR customers in the Joplin region with superior workmanship and attention to detail. * Coordinated with Joplin area team to successfully raise the quality of the level of customer service delivery in the Joplin region * Strived to exceed customer expectations through timely, competent resolution of expressed issues as well as preemptive actions when possible. * Traveled to support remote teams when necessary in addition to directing overnight retail equipment installations Show less



SMARTECH & Associates, LP

• United States
• Information Technology & Services
• 1 - 100 Employee

• Dell Repair Tech (contract work)

  • Jan 2013 - Apr 2013

  Provided Dell warranty support for end users in a timely and efficient fashion in accordance with Unisys warranties. * Replaced Dell desktop and laptop hardware components in the field. * Attained multiple Dell DCSE certifications Provided Dell warranty support for end users in a timely and efficient fashion in accordance with Unisys warranties. * Replaced Dell desktop and laptop hardware components in the field. * Attained multiple Dell DCSE certifications



Zfere North America

• Director of North American Hardware Deployment

  • Oct 2011 - Jan 2013

  Functioned as technical team lead providing systems administration, web development, help desk / end user technology support, and data center development for four separate sites across the United States. * Established relationships with and coordinated multiple hardware and service vendors to establish designs, configurations, and implementation plans for four complete data centers. * Implemented and administrated remote Linux virtual servers utilizing IaaS solutions to maximize the… Show more Functioned as technical team lead providing systems administration, web development, help desk / end user technology support, and data center development for four separate sites across the United States. * Established relationships with and coordinated multiple hardware and service vendors to establish designs, configurations, and implementation plans for four complete data centers. * Implemented and administrated remote Linux virtual servers utilizing IaaS solutions to maximize the return on investment, including email and company web presence. * Provided cross platform help desk support for local, national, and international Zfere team-members Show less Functioned as technical team lead providing systems administration, web development, help desk / end user technology support, and data center development for four separate sites across the United States. * Established relationships with and coordinated multiple hardware and service vendors to establish designs, configurations, and implementation plans for four complete data centers. * Implemented and administrated remote Linux virtual servers utilizing IaaS solutions to maximize the… Show more Functioned as technical team lead providing systems administration, web development, help desk / end user technology support, and data center development for four separate sites across the United States. * Established relationships with and coordinated multiple hardware and service vendors to establish designs, configurations, and implementation plans for four complete data centers. * Implemented and administrated remote Linux virtual servers utilizing IaaS solutions to maximize the return on investment, including email and company web presence. * Provided cross platform help desk support for local, national, and international Zfere team-members Show less



Ozark Center Turnaround Ranch

• In-Charge Person

  • Apr 2009 - Oct 2011

  Provided administrative point of contact and staff support in youth residential psychiatric facility with multiple sites. * Supported Residential Psych tech in the execution of their job responsibilities * Competently managed crisis situations in accordance with policy and procedure. * Assisted primary administrative staff with residential staff schedule changes Provided administrative point of contact and staff support in youth residential psychiatric facility with multiple sites. * Supported Residential Psych tech in the execution of their job responsibilities * Competently managed crisis situations in accordance with policy and procedure. * Assisted primary administrative staff with residential staff schedule changes



Prime Elements

• United States
• Venture Capital and Private Equity Principals

• Senior Graphic Artist/IT Services

  • Sep 2005 - Mar 2009

  Created original artwork in addition to providing systems support for a growing local business. * Lead and supervised team of graphic artists in a fast-paced work environment. * Provided help desk support to graphic art team in addition to general systems, backup, and web administration for the company. Created original artwork in addition to providing systems support for a growing local business. * Lead and supervised team of graphic artists in a fast-paced work environment. * Provided help desk support to graphic art team in addition to general systems, backup, and web administration for the company.



Crowder College

• United States
• Higher Education
• 200 - 300 Employee

• Computer Repair Technician

  • Aug 2003 - Aug 2005

  Worked as a member of a dynamic IT team that provided help desk, on-site, and infrastructure support to multiple campuses across the southwest Missouri area. * Diagnosed and repaired PC hardware and Windows software issues on the campus network. * Produced and implemented networking infrastructure as the college network grew and consolidated. * Trained intern repair techs from the college information systems degree track. * Received Outstanding Service Award for contributing to… Show more Worked as a member of a dynamic IT team that provided help desk, on-site, and infrastructure support to multiple campuses across the southwest Missouri area. * Diagnosed and repaired PC hardware and Windows software issues on the campus network. * Produced and implemented networking infrastructure as the college network grew and consolidated. * Trained intern repair techs from the college information systems degree track. * Received Outstanding Service Award for contributing to mass equipment deployment ahead of the 2003-2004 academic year. Show less Worked as a member of a dynamic IT team that provided help desk, on-site, and infrastructure support to multiple campuses across the southwest Missouri area. * Diagnosed and repaired PC hardware and Windows software issues on the campus network. * Produced and implemented networking infrastructure as the college network grew and consolidated. * Trained intern repair techs from the college information systems degree track. * Received Outstanding Service Award for contributing to… Show more Worked as a member of a dynamic IT team that provided help desk, on-site, and infrastructure support to multiple campuses across the southwest Missouri area. * Diagnosed and repaired PC hardware and Windows software issues on the campus network. * Produced and implemented networking infrastructure as the college network grew and consolidated. * Trained intern repair techs from the college information systems degree track. * Received Outstanding Service Award for contributing to mass equipment deployment ahead of the 2003-2004 academic year. Show less