Christopher Rice
Character Coach/Member Services at Two Rivers YMCA- Claim this Profile
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Topline Score
Bio
Credentials
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Federal Acquisition Certification - Contracting Level I (FAC-C)
United States Department of DefenseSep, 2021- Nov, 2024 -
Microsoft SharePoint 2013 Certification
United States Department of DefenseMay, 2018- Nov, 2024 -
Insurance Producer
State of IllinoisNov, 2022- Nov, 2024
Experience
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Two Rivers YMCA
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United States
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Health, Wellness & Fitness
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1 - 100 Employee
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Character Coach/Member Services
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Dec 2018 - Present
Effectively built personal connections with clients and guests by actively listening and communicating clearly. Monitored and managed the facility in absence of C-Suite and Directors. Daily supervision of 275+ clients and guests, and activities within the facility. Used Google Workspace to productively communicate with C-Suite and Director Level Management and collaborate with team members. Exemplified the organization's core values and mission, and mastered my leadership and problem-solving skills. Performed frontline customer service to clients and community, and fostered membership and program sales. Used Google Workspace and Daxko to productively monitor and manage 150+ client transactions daily. Aided in the positive acquisition and retention of clients by utilizing my interpersonal, listening, and communication skills. Trained teammates on facility operating procedures. Cross-trained and provided backup support for organizational departments. Learned internal systems and related service role duties to provide skilled backup in handling customer demands. Exhibited high energy and professionalism and helped customers every day with positive attitude and focus on customer satisfaction. Delivered prompt service to prioritize customer needs. Investigated and resolved customer inquiries and complaints quickly. Derived workaround solutions for customer related issues. Show less
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Lloyd Agency - American Income Life
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Rock Island, Illinois, United States
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Life Health Insurance Agent
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Sep 2022 - Dec 2022
Made 50+ outbound calls daily and met with customers to provide information about available products and policies. Used multiple Cloud-based CRMs to target prospective clients. Used Docusign to manage and complete client policies. Thrived in a high-stress sales environment by setting personal goals and trusting the process. Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals. Calculated premiums and established payment methods for sales. Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. Obtained underwriting approval by completing application for coverage. Promoted products and services using upselling and other sales strategies. Maintained high standards of customer service by building relationships with clients. Attended continuing education courses and workshops to gain additional insurance industry knowledge. Remained impartial in order to advise clients based on circumstances. Identified and solicited sales prospects in agency databases. Show less
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United States Department of Defense
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United States
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Armed Forces
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700 & Above Employee
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Contract Specialist
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Jun 2020 - Apr 2022
Managed full procurement cycle on 47 contracts valued above $10 million by planning, reviewing, soliciting, awarding, administering, and closing out contracts attentively and in a detail oriented manner. Utilized negotiation, data management, and vendor management to ensure contract requirements and expectations are met. Used PIEE, PADDS, AND PD2 to fulfill the contract lifecycle as required by FAR and DFARS. Used MS Office 365 to collaborate and communicate with team members in remote environment. Effectively built strong professional relationships and secure long-term, financially beneficial contracts for the United States Government. Show less
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Administrative Support Assistant
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Sep 2016 - Jun 2020
Provided high-level executive support to 2 Directors, 7 Divisional Chiefs, and 7 Assistants. Used multiple cloud-based HRMs and MS Office 365 to productively manage 500+ personnel. Minimized Director and Divisional workload by using critical thinking and decision making.Served as the central contact point to provide authoritative explanations of requirements, regulations, and procedures to resolve operating problems or disagreements affecting assigned areas. Served as the Contracting Officer Representative. Performed administrative functions between the contractor and administrative personnel, and technical guidance and clarification of contract specifications. Reviewed and approve monthly statements in Wide Area Work Flow. Monitored, reviewed, and edited 50+ Publications. Assisted Directorate level management by maintaining up-to-date knowledge of regulations and guidance. Successfully developed procedures for effective administrative operations. Performed as the Directorate and Divisional administrator in assuring adequate training direction and guidance is provided to over 500 staffed employees and newly hired personnel. Received, assisted, and redirected visitors and telephone calls. Attended meetings and briefings to prepare and finalize minutes for Management’s review. Managed, monitored, and maintained personnel records. Prepared and processed over 150 semi-annual and annual assessments for department personnel. Maintained electronic calendars and arrange appointments for organizational personnel in Microsoft Outlook. Familiarized and managed payroll systems for organizational personnel. Established and enforced new hire and administrative procedures, and in-processed new employees. Effectively trained newly hired Administrative Support Assistants. Participated in weekly planning sessions, with Information Technology Specialists and Human Resource Specialists, to improve the process of incoming employees. Show less
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Arrowhead Youth and Family Services
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Coal Valley, Illinois, United States
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Child Care Worker II
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Sep 2013 - Sep 2016
Directed and monitored a group (5-10) in work, recreation, and other assigned activities. Facilitated individual and group counseling sessions utilizing a Cognitive-Behavioral approach. Consulted and displayed positive relationship with Therapist, Case Manager, and other Child Care workers. Adapted to unexpected employee and work environment changes. Completed compliant Medicaid documentation upon request date. Monitored and documented client’s progress for Therapist, Case Manager, and other Child Care workers. Documented incident reports and submitted them to designated personnel. Ascertained controlled medications as assigned. Assisted youth with meeting performance goals. Created developmentally appropriate lesson plans. Performed general administrative tasks such as attendance, editing internal paperwork, and making phone calls. Show less
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JD Finish Line
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Nov 2011 - Oct 2013
Accomplished daily sales goals while performing excellent customer service. Answered questions about products, merchandise and company services. Maintained and monitored over 1000+ pairs of shoes, apparel, and accessories. Completed administrative functions such as preparing invoices and ordering supplies as needed. Greeted customers and ascertained customer needs. Explained use, operation, and care of merchandise to 200+ customers daily. Recommended, selected, and helped locate merchandise for the customer. Computed sales prices, total purchases, and received and processed cash or credit payments. Adhered to current sales and promotions, policies regarding payment and exchanges, and security practices. Assessed security risks and thefts, gained knowledge of situation management, and complied with prevention protocol. Fulfilled inventory stock duties and requisition of new stock. Show less
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ImpactLife
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Customer Service Representative
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Mar 2011 - Mar 2012
Provided professional and friendly customer service. Conferred with customers via telephone or email to provide donor information and appointments. Scheduled donor appointments and provided donation information. Maintained donor information with strict confidentiality, and prepared donor reports and correspondence as needed using Microsoft Office programs. Communicated necessary information with fellow recruiters orally and through emails. Collected records of donor interactions, details of inquiries, complaints, comments, and actions taken. Completed donor forms, prepared change of address records, and issued account terminations using computers. Show less
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Logistics
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Sep 2010 - Mar 2011
Handled cargo before loading and unloading trailers for deliveries. Estimated load sizes and prepared logistics reports for management. Fulfilled acting supervisor responsibilities when needed. Collected number of units handled or moved using daily production sheets or inventory management hardware and software. Effectively communicated with supervisors, peers, and subordinates. Utilized professional and friendly customer service skills when working with customers. Handled cargo before loading and unloading trailers for deliveries. Estimated load sizes and prepared logistics reports for management. Fulfilled acting supervisor responsibilities when needed. Collected number of units handled or moved using daily production sheets or inventory management hardware and software. Effectively communicated with supervisors, peers, and subordinates. Utilized professional and friendly customer service skills when working with customers.
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Civil Engineer
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Mar 2007 - Jul 2010
Used specialized material, tools, and equipment to construct and repair buildings and other structures from the ground up. Deployed on multi-million dollar missions to Iraq and Afghanistan building, repairing, and maintaining military installations and sites saving the Military hundreds of thousands of dollars. Solved technical problems, alongside a team of skilled professionals, resulting in successful completion of various missions. Prepared and interpreted working drawings and schematics for maintaining, altering, and repairing buildings and structures. Assessed proposed work sites to determine material and labor requirements. Prepared cost estimates. Acquired structural work progress and coordinated changes in schedules. Constructed and repaired footings, floors, slabs, foundations, walls, roofs, steps, doors, and windows for prefabricated and permanent structures. Managed, inspected, and evaluated work center activities. Complied with environmental, commercial, and military regulations. Disclosed inspection findings and recommended corrective actions. Show less
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UPS
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United States
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Truck Transportation
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700 & Above Employee
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Logistics
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Aug 2003 - Dec 2006
Handled cargo before loading and unloading trailers for deliveries. Estimated load sizes and prepared logistics reports for management. Fulfilled acting supervisor responsibilities when needed. Collected number of units handled or moved using daily production sheets or inventory management hardware and software. Effectively communicated with supervisors, peers, and subordinates. Utilized professional and friendly customer service skills when working with customers. Handled cargo before loading and unloading trailers for deliveries. Estimated load sizes and prepared logistics reports for management. Fulfilled acting supervisor responsibilities when needed. Collected number of units handled or moved using daily production sheets or inventory management hardware and software. Effectively communicated with supervisors, peers, and subordinates. Utilized professional and friendly customer service skills when working with customers.
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Education
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2012 - 2015
Western Illinois University
Bachelor of Business Administration (B.B.A.), Business Administration and Management -
2010 - 2012
Black Hawk College
Associate of Arts (A.A.), General Studies
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