IT Systems Administrator

• Sep 2018 - Present

Desktop Support

• Nov 2017 - Dec 2017

Greenberg Glusker hired me to handle desktop support to their large network of 150 desktops and 125 laptops. I employed a ticketing system to address tickets regarding hardware, software, and networking prior to assisting customers. I further installed applications and computer peripherals while conducting remote troubleshooting. My prior experience played a significant role in my performance as I worked with complex systems. I ensured that the licensing procedures go smoothly and ran software and hardware audits across the organization to develop reports and made sure that compliances were upheld. To troubleshoot, I made sure that alternative pathways were tested until total resolution and customized desktop applications, when required. Show less

Senior System Analyst

• Jul 2010 - Nov 2016

While working for Pomeroy, I delivered enterprise-level assistance to the customers and the users. I also broadened my skillset and branched into SharePoint management for the company’s systems. Routinely diagnosing and troubleshooting software and hardware problems, I installed applications and programs aimed at enhancement of the unit’s performance and bolstering customer satisfaction. Alongside, I configured other routers and servers and assisted the Legal Department with Workshare, Lexis Nexis, and GEMS apps. I further handled Blackberry devices and Blackberry Enterprise Server, iPhone, & Android devices using AirWatch Management along with Nortel/Avaya Phone switch-based desk phones in coordination with representatives from AT&T, T-Mobile, Sprint, and Verizon. Additionally, I monitored company’s inventory assets using kBox Asset Management systems. Show less

Senior System Analyst

• Aug 2008 - Jun 2010

While working as a Senior Systems Analyst, I offered solutions to customers and employees to solve problems arising in their computer systems, along with the expansion of existing computer networks and administrating hardware & software upgrades within the organization. Alongside, I routinely interacted with end-users to provide the utmost technical support by diagnosing and solving problems, promoting long-term associations for the company. During my tenure, I managed large and diverse inter-connected systems and application servers while working on network-related problems and ensuring compatibility between end-users’ devices and company servers. More specifically, I administered support to PC’s and Microsoft Suite across five branches and remote offices, established printer network, and handled hard drives, CD/DVD drives, and PC and laptop memory issues. Show less

Support Technician

• Jan 2006 - Jun 2008

As a support technician, I aided the internal team members and clients with issues pertaining to PCs, MS Suite, Workshare, and LexisNexis apps across firm’s branches and remote offices. Employing a ticketing system, I followed up on the complaints to ensure timely resolution. I routinely resolved software and hardware issues and assessed needs for repairs prior to reporting the repair needs to the Administrator. My duties spanned across routers and server configuration, institution of Treo or Palm devices with good email management server, maintenance of hard drives, floppy, and CD/DVD drives along with tending to PC Systems, and a network of laser jet printers. Show less

Network Administrator

• Aug 2004 - Aug 2005

I started my career as a Network Administrator for Techzone Networks where I was responsible for network monitoring and analysis, performance tuning, troubleshooting network problems, and escalating them accordingly. I concentrated my efforts on network security via network access, monitoring, control, and evaluation. My responsibilities also included printer setup using local or TCP/IP ports, repair and service of hard drives, floppy, and CD/DVD drives, along with installation of Microsoft Outlook, DVR (digital video recorder) systems, and IP address and ports into routers along with training users in Microsoft Office products. Show less