Customer Success Manager

• Sep 2021 - Present

Product Support Representative

• Mar 2020 - Feb 2021

Provide technical support and information about ComputerRx and all of its software, and Windows devices to 10-20 customers per day. Remotely collaborate with team members to diagnose technical issues. Ask appropriate and fact finding questions as well as actively listen while documenting the details in our ticketing platform in a way that will be transferable to escalated support. Provide clear expectations to customers on when they can expect a resolution. Provide technical support and information about ComputerRx and all of its software, and Windows devices to 10-20 customers per day. Remotely collaborate with team members to diagnose technical issues. Ask appropriate and fact finding questions as well as actively listen while documenting the details in our ticketing platform in a way that will be transferable to escalated support. Provide clear expectations to customers on when they can expect a resolution.

Bartender

• Jun 2019 - Mar 2020

Serve our exceptional craft brews and educate the guests on our current and upcoming styles. Perform opening duties. Serve our exceptional craft brews and educate the guests on our current and upcoming styles. Perform opening duties.

Bartender

• Oct 2018 - Mar 2020

Ensure a great customer experience while mixing cocktails and giving great customer service. Ensure a great customer experience while mixing cocktails and giving great customer service.

Assistant General Manager

• Mar 2017 - Oct 2018

Coordinate schedules to ensure smooth restaurant performance. Utilized Smart Systems Pro to produce efficient beverage and liquor orders as well as maintain clean inventory. Utilized Paychex and ADP for payroll administration. Oversee day to day operations and consistently meet company goals. Coordinate schedules to ensure smooth restaurant performance. Utilized Smart Systems Pro to produce efficient beverage and liquor orders as well as maintain clean inventory. Utilized Paychex and ADP for payroll administration. Oversee day to day operations and consistently meet company goals.

Keyholder

• May 2015 - Mar 2017

Using my knowledge of craft beer to train new beer goddesses, bartend and help run social media for the location. Using my knowledge of craft beer to train new beer goddesses, bartend and help run social media for the location.

Full Time Sales Associate

• Aug 2013 - Sep 2014

Full Time Sales Associate for Coach led the store in sales and kept up metrics, like ADT, UPT, Conversion, etc. I trained new associates and educated consumers of the newest trends. Performed visual merchandising through displays and helping a team to lay out a store to specifications. Full Time Sales Associate for Coach led the store in sales and kept up metrics, like ADT, UPT, Conversion, etc. I trained new associates and educated consumers of the newest trends. Performed visual merchandising through displays and helping a team to lay out a store to specifications.

Bartender

• 2007 - 2012