Experience

Fort Bend County

• United States
• Government Administration
• 700 & Above Employee

• Library Assistant

  • Nov 2021 - Present

  The Fort Bend County Library System has allowed me to continue improving my customer service, time management, and ability to work with databases such as Polaris. Through this database, we can easily find, add, remove, and or relocate books in the library collection -Maintain a clean and organized library through shelf reading, shifting, and thorough closing procedures -Assist patrons with library resources such as Polaris, computer needs, and other services -Produce 100-250 crafts for youth programs using resources such as the Cricut Explore -Aid supervisor with volunteer interviews to ensure that both the library and candidate would be mutually benefited through the experience -Place book orders to help grow the Mission Bend Library collection -Co-host Story Time programs for children of all ages -Provide assistance to patrons participating in the Summer Reading Program by registering, documenting reading hours, and handing out awards to eligible participants -Experience with the Dewey Decimal System Show less



Kroger

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jul 2019 - Jan 2021

  After starting in May 2019, I was quickly moved up to the Customer Service Department where I had the opportunity to improve my customer service, time management, and communication skills. Expertise with Western Union (sending money and resolving issues), car registration renewals, lottery, and bill pay. -Managed the Customer Service Department and oversaw closing procedures were done correctly and efficiently-Created a closing procedures list for my CSM and others to use, which ensured consistency and accuracy-Maintained quick, efficient, and friendly customer service curated to the needs of 100-300 customers per shift. Continued to hone my ability to remain calm and diligent during periods of high volume-Mentored new hires, resulting in stronger staff development and productivity-Packed and sold hundreds of dollars worth of food through the Senior Food Drive that was curated as part of the Covid Relief program for Seniors-Ensured Covid-19 procedures were implemented pertaining to the mask mandate policies, capacity limits, and the increased sanitation of the customer service booth, registers, lottery, and ATM machines Show less

• Cashier

  • May 2019 - Jul 2019

  Working as a cashier allowed me to pick up important skills such as time management, attention to detail, and teamwork capabilities.-Maintained quick, efficient, and friendly customer service curated to the needs of 90-250 customers per shift. Learned to remain calm and diligent during periods of high volume-Mentored new hires, resulting in stronger staff development and productivity



Houston ISD

• United States
• Education Administration Programs
• 700 & Above Employee

• Debate Contract Judge

  • Sep 2018 - May 2019

  Worked with HISD by judging debate tournaments which provided an opportunity for me to network with multiple schools in the district while improving my communication and critical thinking skills Worked with HISD by judging debate tournaments which provided an opportunity for me to network with multiple schools in the district while improving my communication and critical thinking skills