Laura Nicol

Product Manager at Cera
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Norwich Area, United Kingdom, UK

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5.0

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Helena T.

It is always a joy to collaborate with Laura. She is detail-oriented, user-centric, and has excellent stakeholder management skills. She leads a complex product at Cera, and much of her success comes from her clear and effective communication style followed by her positive attitude. She is a product owner that is incredibly passionate about UX, always ensuring that research and design is appropriately integrated into her processes. She really takes the time to understand user challenges and keeps them at the centre of her decision-making. She’s a great asset to our product team.

Arthur Faulkner

I have worked with Laura in a Scrum Master to Product Owner capacity within a Platform/Product team. Laura is a very involved and present PO. She works diligently with the Scrum Masters and Development Teams to discover, refine, prioritise and deliver customer value in the form of features and fixes. Laura understands the delivery lifecycle of an Agile team and also the technology stacks/layers which make up an e2e Digital solution. Laura's knowledge, behaviours and style make her a fair but firm PO, whom is able to make difficult, pragmatic and customer focussed decisions to give the team good direction. Laura is an asset to any Scrum Team as a Product Owner or Customer Experience Specialist.

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Credentials

  • PSPO1
    Scrum.org
    Oct, 2019
    - Nov, 2024

Experience

    • United Kingdom
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Product Manager
      • Sep 2021 - Present

    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Digital Product Owner
      • May 2018 - Sep 2021

    • Digital Customer Experience Consultant
      • Jul 2015 - May 2018

    • Live Chat Advisor
      • Jun 2013 - Jul 2015

    • Call handler
      • Oct 2010 - Jun 2013

Education

  • Dereham Neatherd High School
    2004 - 2009

Community

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