Experience

MyVest

• United States
• Software Development
• 1 - 100 Employee

• QA Manager Technology & Customer Success

  • Sep 2019 - Present

• Staff QA Engineer - Customer Success QA Lead

  • Jul 2017 - Sep 2019

• SQA

  • Dec 2009 - Jul 2017



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• QA Consulting/Manager

  • Feb 2008 - Dec 2009

   Manage a team of 10 (2 onshore and 8 offshore) QA that responsibly for a source build testing, integration testing, functional testing, regression testing, UAT and Production support.  Responsible for staff development to include, but not limited to training, quality review and performance management, as well as develop and maintain policies and procedures for new and existing clients, handle escalated client issues, staffing, and department financial responsibility.  Participate in requirements development, software code reviews, configuration and change control, and Go/No-Go decisions  Setup the New QA Environment for integration, functional and UAT testing.  Responsible for automation tool evaluation for the Thomson Reuters projects  Review and analyze system’s functional specifications for New Projects with Development and Project Management.  Write, approve and execute test plans, test cases and test scenarios for manual and automation teams.  Provide risk assessment, test schedule, test results and test reports.  Manage an offshore QA Team in addition to the team in San Francisco, Philadelphia and New York. Show less



Quantitative Medical Systems

• SQA Manager/Consultant

  • Nov 2007 - Feb 2008

  Manage a team of 12 (5 onshore and 7 offshore) QA that responsibly for a source build testing, integration testing, functional testing, regression testing, UAT and Production support. Managing planning and execution of a test cycle Responsible for staff development to include, but not limited to training, quality review and performance management, as well as develop and maintain policies and procedures for new and existing clients, handle escalated client issues, staffing, and department financial responsibility. Participate in requirements development, software code reviews, configuration and change control, and Go/No-Go decisions Setup the New QA Environment for integration, functional and UAT testing. Responsible for automation tool evaluation for the QMS projects Review and analyze system’s functional specifications for New Projects with Development and Project Management. Write, approve and execute test plans, test cases and test scenarios for manual and automation teams. Provide risk assessment, test schedule, test results and test reports. Manage an offshore QA Team in addition to the team in Emeryville. Show less



PDT

• IT Services and IT Consulting
• 1 - 100 Employee

• SQA

  • Jan 2007 - Nov 2007

  Manage a team of 9 QA by providing the process and procedures necessary to enable their success. Implement proper QA methodologies, implement a predictable build schedule for all applications, provide input into QA's role in the software development life cycle, and mentoring QA group members. Evangelize the role of QA in an engineering organization, including its importance and its limitations. Participate in requirements development, software code reviews, configuration and change control, and Go/No-Go decisions. Analyze business requirements by identifying business critical areas and define test strategy that validates the system architecture Develop, review and implement test plans and test cases for manual and automation teams. Responsible for the implementation and execution of the functional, regression, and acceptance test and strategy for manual and automation testing (WinTask, Test Director and Jira) for PDT applications written in Java, C sharp and XML. Work with Eng, PM, Professional Services and QA in different geographical locations and time zones to resolve issues in a timely manner. Primary contact for customer support and problem issues. Show less



ALC Investment Group, San Francisco, CA

• Senior Software QA Consulting | QA Lead

  • Jul 2006 - Jan 2007

  Lead team of 5 people, which is responsible for the definition, implementation, and execution of the functional, regression, and acceptance test and strategy on highly iterative and collaborative projects for manual and automation testing (WinRunner and LoadRunner) for ALC AU applications written in Java, Perl and XML. Professionally represent ALC and market ALC products and services to match the client's needs. Running complete test cycles for each ALC AU product revision. Provide ongoing online training for ALC customers and new employee. Develop and implement automated and manual test plan and test case for all assigned projects. Works collaboratively as part of the development team with product managers, software engineers, and architects to define and execute tests throughout the project lifecycle. Review and analyze system’s functional specifications for New Projects with Development Project Management and Vendors. Develop and conduct complex automated tests involving data transform, scalability, performance often involving J2EE, XML and database (Oracle and Sybase). Participate ALC Marketing Team as an active member. Perform analysis and reporting of test results, identify and mitigate high-risk areas. Participate in triage and review of bugs Assist Operations staff in obtaining all required documentation as applicable to sales process Help to prepare necessary paperwork and PowerPoint presentations in order to approve wholesale brokers through ALC. Show less



Charles Schwab Bank

• QA Lead | QA Project Coordinator

  • Jan 2006 - Jul 2006

  Lead team of 7 people, which is responsible for UAT and QA manual and automation testing for Schwab Bank HELOC applications written in Java, Perl and XML, that supported the management of engineering jobs and defect Reporting using TestDirector. Configure, administer and troubleshoot software test environments; apply strategies and approaches for identifying risks with implementation, assessing their likelihood and initiating strategies to test for those risks; and work with the QA, Project Managers and Vendors to set and evaluate milestone criteria to ensure released products are on schedule with high quality Review and analyze system’s functional matrix and specifications for UAT testing with Development, Business Partners and Project Management. Create the Performance matrix for new HELOC application. Develop and implement test plan and test case for QA and UAT testing Analyzed, proposed and implemented timely cost effective, quality solutions for all issues or problems within area of responsibility. Identified, analyzed, and escalated risk in advance of testing. Responsible for automation tool evaluation for the Schwab HELOC project. Develop and implement test plan and test case for test automation process. (LoadRunner, WebQA and Astra SiteManager). Show less



MILA, Mountlake Terrace, WA

• Senior Software Quality Consulting | QA Lead

  • Apr 2005 - Jan 2006

  Lead team which is responsible for manual and automation testing (WinRunner and LoadRunner) for MILA AU applications written in Java, Perl and XML, that supported the management of engineering jobs and defect Reporting using TestDirector. Professionally represent MILA and market MILA products and services to match the client's needs. Running complete test cycles for each product revision. Provide ongoing online training for customers on all MILA products. Develop and implement test plan and test case for all assigned projects. Review and analyze system’s functional specifications for New Projects with Development and Project Management. Develop and conduct complex automated tests involving data transform, scalability, performance often involving J2EE, XML and database (Oracle and Sybase). Participate MILA Marketing Team as a active member Assist Operations staff in obtaining all required documentation as applicable to sales process Educate brokers on the MILA's programs and product placement in the marketplace. Help to prepare necessary paperwork and PowerPoint presentations in order to approve wholesale brokers through MILA Show less



E*TRADE from Morgan Stanley

• Financial Services
• 700 & Above Employee

• Senior Software Quality Engineer | QA Lead

  • Feb 2003 - Apr 2005

  Leading team of 7 people which is responsible for manual and automation testing (WinRunner, LoadRunner and Astra Side Manager) for new E*TRADE projects, including Security Master and VMSE, as well as sustained E*TRADE Project, such as Batch Jobs process, Real time and Delayed Quotes, Equity Trading, Options Trading, Mutual Funds Trading and Portfolio Management System. Running complete test cycles for each product revision. Working with diverse project teams to define project requirements, schedule, and testing strategies. Develop and implement test plan and test case for all assigned projects. Review and analyze system’s functional specifications for New Projects with Development and Project Management. Develop and conduct complex automated tests involving data transform, scalability, and performance often involving J2EE, XML and database. Write extensive Shell Scripts using the VI Editor. Setup and maintain a test case repository using TestDirector. Responsible for coordination of bug isolation and reporting. Primary contact for customer support and problem issues. Show less



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Software Quality Analyst | QA Lead

  • Dec 2002 - Feb 2003

  Lead team which is responsible for manual and automation testing for VISA Commerce applications written in Java, Perl and XML, that supported the management of engineering jobs and defect Reporting using TestDirector. Review and analyze system’s functional matrix and specifications for UAT testing with Development and Project Management. Develop and implement test plan and test case for UAT testing Analyzed, proposed and implemented timely cost effective, quality solutions for all issues or problems within area of responsibility. Identified, analyzed, and escalated risk in advance of testing. Responsible for automation tool evaluation for the VISA Commerce projects. Develop and implement test plan and test case for test automation process. Maintained automation scripts for functional and load testing (LoadRunner, WebQA and Astra SiteManager) Setup and maintained a test case for testing Public Key Encryption (PKI) services and applications. Create the Performance matrix for new VISA Commerce projects. Responsible for testing and support internal System Messages projects. Create and Maintained Library for a database warehousing (DB2 and Oracle 9). Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Senior Software Quality Analyst | QA Lead

  • Apr 2002 - Nov 2002

  Lead team of four people was responsible for load and functional test for online banking, WFB Enterprise Loan Calculator, IVR and web applications written in Java and XML, that supported the management of engineering jobs and defect Reporting using Rational ClearGuy. Create functional specifications for the Online Financial Operation such as electronic check transaction system and local currency processing based on the business requirements. Analyze and evaluate complex business problems to be solved with automated systems. Assist in creating and analyzing local currency daily revenue reports. Create test scenarios and manage QA processing in order to validate results from a Data integrity perspective for all relevant business systems. Build the Performance matrix for existing and new MiddleWare Services Group projects. Responsible for testing and support internal System Messages projects. Maintained a Library for a database warehousing (DB2, Oracle 8i Informix) Responsible for designing automation infrastructure and developing automation strategy and scripts using Winrunner and LoadRunner. Setup and maintained a test case repository using TestDirector. Setup the testing lab for QA Performance and Load testing. Setup and maintained a test case for testing Public Key Encryption (PKI) services and applications Setup and maintained a testcases cluster and load balance testing of MS IIS 4.0 server Review and analyze system’s functional matrix and specifications with Project Management. Develop and implement test plan and test case for test automation process. Cluster and load balance network resources and IBM MQ Series using the Introscope Web Application Manager and TCPDUMP version 3.7. Run complete test cycles for each product revision. Implement control processes and tools to streamline the development process for successful product releases. Show less



BANK ONE / CIME Software Labs, LLC San Francisco CA

• Senior Software Quality Assurance Engineer/ Lead

  • Jan 2002 - Apr 2002

  Created detailed functional design specifications for systems to meet business requirements for the Online Financial Operation such as electronic check transaction. Conducted load tests for middleware application running on IBM WebSphere. Utilized a Java Servlet interface that supports the management of engineering jobs. Used the Jitterbug tracking system for incident reporting and verified bug resolution against new builds. Reviewed and analyzed system functional specifications. Developed and implemented test plan and test cases for Load and Performance tests using LoadRunner Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Senior Software Quality Assurance Engineer

  • Mar 2000 - Jan 2002

  Lead team Responsible for manual and automated testing for E-commerce, securities trading, portfolio management systems, wireless, IVR and web applications written in Java and Perl 5.0 that supported the management of engineering jobs and defect Reporting using Rational ClearQuest. Responsible for testing and supporting internal System Messages project based on AS/400 server. Responsible for usability testing of third party applications such as QuickTax Deluxe and MS Money. Maintained a library for an AS/400 and DB2 database. Maintained a test case repository in the TestDirector. Wrote automated Silk Test and Silk Performer test cases using the 4Test language. Wrote extensive Shell Scripts using the VI Editor. Setup the testing lab for QA team Reviewed and analyzed system’s functional specifications. Developed and implemented test plan and test case automation. Installed, configured and maintained the new builds in the QA environment (Apache, Weblogic, Sybase, and DB2). Worked with Admin group to insure quality MS IIS installation for the MS Online retail projects Cluster and load balance network resources. Ran complete test cycles for each product revision. Implemented control processes and tools to streamline the development process for successful product releases. Primary contact for customer support and problem issues. Show less



CIME Software Labs, LLC, San Francisco, CA

• Senior Software Quality Assurance Engineer

  • Dec 1998 - Jan 2000

  Conducted manual and automated tests (WinRunner and LoadRunner) for embedded server Java applications, which support POS applications such as ComCash and QuickSell. Used the Jitterbug tracking system for incident reporting and verified bug resolution against new builds. Reviewed and analyzed system’s functional specifications. Developed and implemented test plans and test cases. Ran complete test cycles for each product revision. Worked with developers and other quality assurance engineers to address quality problems in a proactive manner. Show less



SAIC Corp., Walnut Creek, CA

• Software Quality Assurance Engineer

  • Jul 1997 - Dec 1998

  Reviewed, tested and certified Y2K software remediation efforts in major health care HMO. Worked in application support teams to create and execute Y2K test cases for clinical, embedded, and vendor supplied software. Analyzed test output and validated actual results against expected results according to approved requirements. Used MKS Configuration Management, Source and Track Integrity at all steps of project. Reviewed, tested and certified Y2K software remediation efforts in major health care HMO. Worked in application support teams to create and execute Y2K test cases for clinical, embedded, and vendor supplied software. Analyzed test output and validated actual results against expected results according to approved requirements. Used MKS Configuration Management, Source and Track Integrity at all steps of project.



Informatica

• Software Quality Assurance Engineer

  • Jan 1997 - Jul 1997

  Performed functional testing for multimedia computer games. Assisted during acceptance test and provided post-delivery product support. Wrote and executed test cases for regression tests. Wrote bug reports and verified bugs fixes. Collaborate with developers and other quality assurance engineers to address quality problems in a proactive manner. Performed functional testing for multimedia computer games. Assisted during acceptance test and provided post-delivery product support. Wrote and executed test cases for regression tests. Wrote bug reports and verified bugs fixes. Collaborate with developers and other quality assurance engineers to address quality problems in a proactive manner.



Consumer Software Corp

• Software Quality Assurance Engineer

  • Sep 1996 - Jan 1997

  Black box testing of a Windows based marketing information database application. Designed and prepared test cases for automated testing using SQA Team Test. Revised test designs per specification and design changes. Produced detailed bug report using an MS Assess database. Verified bug fixes. Black box testing of a Windows based marketing information database application. Designed and prepared test cases for automated testing using SQA Team Test. Revised test designs per specification and design changes. Produced detailed bug report using an MS Assess database. Verified bug fixes.