Experience

KEP SERVICES (UK) LTD

• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• General Manager

  • Oct 2022 - Present

  KEP Services was established in 1993 in the North East of England to supply the heavy plant industry with quality replacement Cat® parts and used genuine parts for caterpillar® plant and equipment. Our replacement parts are sourced from OEM quality worldwide suppliers, we also have contacts for surplus genuine plant machinery parts, used parts and refurbished assemblies. We have one of the largest stocks of popular replacement, fast moving parts in the UK with 40,000 line items on record with a comprehensive stores of fast moving machine parts. Non-stock parts can be in our stores within 24 hours from Europe and 2 days from the USA. We are based in the North East of England close to the A1M and Newcastle international airport. Show less



Managing Director at Ascendant Lifts & Escalators Ltd

• National

• Managing Director

  • Aug 2021 - Aug 2022

  Nationwide Lifts & Escalators are a privately owned company who have been established for many years. Our management team have over 50 years experience in the lift industry and with offices in the Midlands & North, we can offer nationwide coverage for all new lifts, service, repair or modernisation work. We have built up a reputation with clients as a reliable supplier who goes the extra mile. We offer the complete range of passenger lifts, goods lifts, platform lifts and access products nationwide. We pride ourselves on supplying high quality solutions that are fully open protocol, giving our clients both peace of mind and flexibility in the future. Our range of lift products are fully bespoke and we can offer any size, load or interior / doors you require. We also offer the full turn key package for our clients for existing sites and new buildings. We offer the complete lift removal service, associated builders-work and electrical work, as well as the lift replacement. This allows us to be involved from early design phase right through to handover on site. By having one contractor on site, this cuts down on interfacing with other trades, improves communication and ultimately the level of service. We also offer traditional lift maintenance, repair works and modernisation to all types of passenger & goods lifts and access products nationwide. With our highly skilled in house engineers we can ensure that our traditional lift maintenance helps cut down on call-outs, down time and costs. We also have a first time fix policy for lift repairs where our aim is to ensure we find the cause of the breakdown and repair it first time with no repeat visits. We also offer lift modernisations nationwide whether it is a new lift interior you need, new doors or the bits you might not see (control systems, hydraulics, motors) – we have a solution for you. A lift modernisation can be a great way to enhance the look of your lift Show less



BID Group Limited

• United Kingdom
• Mechanical Or Industrial Engineering
• 1 - 100 Employee

• General Manager

  • Mar 2020 - Jul 2021

  BID Group Ltd was established in 1985 as Bolton Industrial Doors with a core business of maintenance and repair of all types of industrial doors. > I supported in opening new Depots across the UK > I recruited new sales reps and set them up in the depot territories > Set targets, KPI's and sales plans up for each sales rep > Coached the new sales reps in the field > Carried out 1-2-1's with heads of departments on a regular basis to understand their day to day challenges and how to overcome those challenges with my support > Increased the margins on post calculation by implementing a sales to operations handover process > Introduced job descriptions for all staff > Developed and supported in implementing an engineers matrix scheme > Restructured the business in Scotland to move forward and grow the business > Developed and implemented a customer condition report for all sales reps to support them in their daily business > Set up a improvement chain delivery committee to identify and eradicate waste in each department > Supported the Central Functions dept in enhancing the near miss reporting and corrective actions from those near misses > Developed and implemented best working practices across the depots in the UK > Supported the Account Managers with National and Key Accounts. Show less



Rite-Hite

• United States
• Machinery Manufacturing
• 500 - 600 Employee

• Managing Director

  • Dec 2014 - Sep 2019

  The Rite-Hite organisation - a global company with Head Quarters located in USA and subsidiaries located in Europe and the Far East, employing approximately 1300 dedicated employees worldwide and a turnover of $800 million. Rite Hite is a global company that handles your needs on a local level 4 - area's of discipline - Dock safety - Implant safety - Environmental - Energy savings – Rite Hite Business UK (Business Development, New & Existing Business, Marketing, Service, Product, Aftermarket, Repairs & Spare Parts) (Sales Growth, Operations Delivery, Administration including Budgets and P&L for Rite-Hite UK). Selected Contributions: •Accomplished all significant challenges associated with the development of loading dock business within the UK. (Full responsibility for the P&L) •Developed and implemented a strategic plan for sales orders growth. •Expanded team from three to fifteen employees, increased orders and business turnover from £600K to £4.5M in 4 years. •Developed and implemented KPI management for all sales and operations personnel •Developed and implemented CRM, Sales Funnel Management including a documented Sales Territory Plan for each sales rep •Set up an internal sales team to cover the service business including, marketing, generating new customers, selling repairs and spare parts plus service retention •Raised margins from 18% to 25% across service and projects business by developing sales to operations handovers, driving efficiencies and implementing aligned processes and best working practices. •Accountable for leading the maintenance operations and ensuring the quality and profitability of service delivery •Lead, evaluate, and develop the sales & operations team and professionals through coaching and mentoring to achieve the established goals. •Enabled sales representatives to grow the service portfolio and the premium product business by delivering expert advised and required training, coaching & mentoring. Show less



KONE

• Finland
• Industrial Machinery Manufacturing
• 700 & Above Employee

• National Loading Bay Business Unit Manager

  • May 2011 - Dec 2014

  I have a National responsibility to grow the Loading Bay Business for KONE plc. KONE are strong in the retail sector, however I want to expand into production/manufacture, distribution & logistics, I have full responsibility for Sales & Operations•Identified and secured growth opportunities in close coordination with Infrastructure and regional directors. •Developed and implemented a strategic plan for sales orders growth.•Accountable for leading operations and ensuring the quality and profitability of service delivery•Turn around loading bay business from £750K annual loss to £500K profit generating business by streamlining the processes and tendering the manufacturing including refocusing the staff, and increasing the order intake by engaging with national key account customers•Set up an internal sales team to cover the service business including, marketing, generating new customers, selling repairs and spare parts plus service retention•Developed and implemented KPI management for all sales and operations personnel •Developed and implemented CRM, Sales Funnel Management including a documented Sales Territory Plan for each sales rep•Drive improvement of safety performance in the business unit•Developed and managed all budgets for the UK with full responsibility for the P&L. Show less

• National/Regional Sales Manager

  • Sep 2000 - May 2011

  My responsibilities were, Business Development, New Service & Existing Contracts, Repairs Elevators & Escalators, Modernisation & Full Replacement Elevators & Escalators.Implemented best practices and the very successful C4L concept to ensure growth of the Lifts in Service base to support the Tendered Repairs, Modernisation and Full Replacement business. Improved client retention and protected the regional portfolio, including very large maintenance premiums. Coordinated with regional operations manager and attended weekly meetings.Extensive unit growth in the service business gained from the competition.Selected Contributions:•Developed and implemented a strategic plan for sales orders growth.•Won and administered over £20M tendered repairs, and modernisation orders throughout the UK.•Implementation of the KONE Care for life (C4L) concept for the UK and Northern Ireland•Extensive unit growth in the service business gained from the competition 5,000 units in 3 years.•Set up an internal sales team to cover the service business including, marketing, generating new customers, selling repairs, plus service retention•Developed and implemented KPI management for all sales personnel •Developed and implemented CRM, Sales Funnel Management including a documented Sales Territory Plan for each sales rep•Developed, coached and mentored the sales reps in each Territory to build strong customer relationships and trust, which intern maximised the opportunity and grew the sales orders intake throughout the UK.•Managed all significant challenges associated with Key Accounts - TJHUGHES, Capital Counties Shopping Centres ASDA and Marks & Spencer nationally from an elevator perspective for operations and sales. •Identifies areas of strength and improvement to maintain first line profit level (CMII) at a high level in a very competitive market. •Sales and people leadership to remain focused on the company’s vision to grow the portfolio in both service and product. Show less

• Regional Sales Executive

  • Jun 1997 - Sep 2000

  My responsibilities as Regional Sales Executive were, Business Development, Selling New Service Contracts, Defending Existing Contracts, Converting the New Installations Elevators onto KONE portfolio Repairs Elevators

• Maintenance/Repairs Engineers, Modernisation Engineers, Callout Engineer

  • Sep 1988 - Jun 1997

  I was based in the North East, I serviced & repaired elevators & escalators. I carried out large modernisation on elevators. I was a callout engineer trouble shooting problem elevators.