Kevin Lindsay

Senior Account Manager at UserVoice
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US
Skills

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Kristen Jarman

Kevin has been an excellent employee. He is very punctual, takes his job very seriously, steps up and goes above and beyond always, works well with all my employees and is a great guy overall. I have been very fortunate to have him on my staff and will miss him tremendously when he graduates in December. Whoever hires him should be very impressed at his work ethic and outgoing personality. I highly recommend him.

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Credentials

  • Qualtrics Research Core Certified
    Qualtrics
    Nov, 2019
    - Nov, 2024
  • Nutanix Certified Sales Representative: Level 1
    Nutanix
    Jan, 2019
    - Nov, 2024
  • Nutanix Certified Sales Representative: Level 2
    Nutanix
    Jan, 2019
    - Nov, 2024

Experience

  • UserVoice
    • United States
    • Software Development
    • 1 - 100 Employee
    • Senior Account Manager
      • Jan 2022 - Present

      We’re on a mission to change the way the world builds software and digital products for the better.Lead the Account Management Team at UserVoice focused on increasing revenue via upsell and expansion into the current customer base.Roles & Responsibilities:~ Manage the relationship with named/target accounts in conjunction with the CSM, and identifyopportunities for cross-divisional and enterprise expansion within those accounts.~ Participate in customer meetings/activities for target/named expansion accounts, including but notlimited to QBR’s, customer support calls, and onboarding and implementation calls.~ Serve as the primary contact for pricing package upgrades and add-on sales, both in and out ofrenewal.~ Drive sales of new UserVoice products across the current customer base, and achieve associatedrevenue and expansion targets~ Proactively identify upsell and expansion opportunities across the customer base by analyzingperformance and utilization metrics Show less

    • Senior Account Executive
      • Feb 2021 - Jan 2022

      Roles & Responsibilities:~Own the end-to-end sales process in order to consistently achieve individual sales quotas and deliver against key performance metrics.~Engage and collaborate with appropriate resources such as Solutions Engineers, Professional Services and Customer Success to drive forward opportunities~Build and maintain a pipeline of potential sales opportunities.~Understand prospect difficulties to develop a value proposition specific to their needs and business goals.~Create and deliver customized sales presentations and high-impact demonstrations.~Strategically navigate procurement cycles with multi-stakeholder sign-offs, including executives, legal, information security, etc. Develop and negotiate proposals and contracts. Show less

  • Fathom
    • United States
    • Software Development
    • 1 - 100 Employee
    • Advisor
      • Feb 2022 - Present

      I was honored to be invited to join the Advisory team & "Founders' Club" for Fathom, an outstanding Zoom app that automatically records & transcribes your Zoom meetings, while also providing a customizable interface for effortless note-taking. You can instantly categorize your notes with a single click, then Fathom immediately ties that note to a specific time stamp. The moment your meeting concludes, Fathom gives you a link to the recording/transcript, which you can then easily search, review, and share with participants and team-members. I've been using Fathom since it debuted last year & it has been a lifesaver & game-changer for my startup. It helps me to be fully present in meetings, knowing that all the details are being recorded with no effort on my part. If I do want to take notes, it's a simple click and everything gets organized seamlessly. It helps me easily keep track of complex details for each of my clients, and track vital customer data over time. Best of all, it's entirely free! I'm thrilled to support Fathom's continued growth & development as an Advisor. If you'd like to skip the waitlist & join Fathom right now, DM me for a sign up link! Show less

  • Qualtrics
    • United States
    • Software Development
    • 700 & Above Employee
    • Senior Account Executive
      • Oct 2019 - Feb 2021

      Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)––the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. Show less

  • Nutanix
    • United States
    • Software Development
    • 700 & Above Employee
    • Account Executive
      • Sep 2017 - Oct 2019

      The Nutanix Virtual Computing Platform is a converged infrastructure solution that consolidates the compute (server) tier and the storage tier into a single, integrated appliance. Nutanix enables IT teams to build and operate powerful multi-cloud architectures. Our Enterprise Cloud OS software melds private, public and distributed cloud operating environments and provides a single point of control to manage IT infrastructure and applications at any scale.Responsibilities: • Drive technology adoption and expansion by providing insights on use cases, standard methodology and overall customer success• Understand customer’s business goals and work with them to create a success plan to meet those goals. • Build relationships and identify customer references within your accounts.• Qualify new opportunities, present Nutanix solutions, overcome objections, negotiate and close business over the phone & WebEx/Zoom• Manage post-sales business relationship with clients, ensuring onboarding success and driving satisfaction, retention and growth throughout the client journey• Maintain a high-level of daily activity including customer/partner calls, meetings and pipeline generated• Collaborate cross-functionally both internally and externally to identify growth opportunities, churn risks, and work proactively to deliver an excellent customer experience• Utilize tools such as Clari, Salesforce.com, Outreach, DiscoverOrg, GovNavigator, LeadLander, Gong and MEDDPICC in order to be efficient and on task day-to-day Show less

    • Inside Sales Representative
      • Jul 2017 - Sep 2017

      HUNGRY. HUMBLE. HONEST.• Support field, channel and distribution partners to ensure opportunities maintain a high-velocity, quotes are delivered on-time and Salesforce. com is accurate• Build mindshare and trusted relationships within Franchise Partners and Alliance Sales organization• Deliver in-person and WebEx Sales/Solution Training sessions to customers & VARs• Develop and execute against Demand and Pipeline Generation activities with your Franchise Partners – which includes account mapping, cold-calling and prospecting• Provide accurate weekly sales activity updates to Nutanix Sales Leadership Show less

  • Lenovo
    • China
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Inside Sales Account Manager
      • Feb 2013 - Jul 2017

      Multinational computer technology corporation that develops, manufactures and markets desktops, notebooks, workstations, servers, storage drives, IT management software and related services #1 PC company in the world - Responsible for growing existing business and acquiring new business within DC, Maryland and West Virginia, focusing on K-12/Higher Education and State & Local Government customers. (Previously responsible for Alabama/Georgia and New Mexico/Colorado/Wyoming/Montana.) - Identify, nurture and close opportunities with both new and existing customers, manage forecasts on a quarterly basis and track customer data through the CRM tool Salesforce - Work with the channel team/partners of Lenovo to improve the velocity of business and to create solutions that best serve our customers -Recognized as a top performer, consistently exceeding sales metrics. -Recognized as a Services Champion by being one of the leaders in services and labeled as the Team Lead in Services Sales. -Recognized as an Inside Sales ThinkPal to help train incoming sales reps. -Selected to the committee, Strategic Pioneers, to help discover strategies and solutions to improve day-to-day business for the Sales Process. -Selected to participate in the ThinkCommunication+ training course to improve on presentation skills and business & professional communication. Show less

  • The Met Deli
    • Assistant Manager
      • Apr 2009 - Nov 2012

      •Maintained a professional representation while aiding event staff during major catering events •Responsible for interviewing/hiring potential employees •Managed the day-to-day operations •Developed social media accounts that enhanced customer interactions and improved business •Communicated with multiple distributors to order all necessary supplies on a weekly basis •Strong communication skills as a result of interacting with customers, coworkers, and associates •Proficient leader in a team environment Show less

  • Cumberland County Schools
    • Fayetteville, NC
    • Substitute Teacher
      • Aug 2008 - Dec 2008

      •Filled in for absent teachers in emergency and on short and medium term assignments •Fostered a safe, positive and supportive learning environment •Volunteered in school functions such as assisting with school athletic teams and events •Awarded Substitute Teacher of the Month for September 2008 •Filled in for absent teachers in emergency and on short and medium term assignments •Fostered a safe, positive and supportive learning environment •Volunteered in school functions such as assisting with school athletic teams and events •Awarded Substitute Teacher of the Month for September 2008

  • The Spa Fitness & Wellness Center
    • Fayetteville, NC
    • Customer Service/ Facility Coordinator
      • Mar 2008 - Dec 2008

      • Responsible for arranging and maintaining all fitness equipment • Maintained a constant visual with the members and coworkers, assisting with training and educating about fitness • Responsible for collecting and securing all monies received at the end of each business day • Encompassed the leadership and interpersonal communication skills suited to a rapidly growing, diversified community • Responsible for arranging and maintaining all fitness equipment • Maintained a constant visual with the members and coworkers, assisting with training and educating about fitness • Responsible for collecting and securing all monies received at the end of each business day • Encompassed the leadership and interpersonal communication skills suited to a rapidly growing, diversified community

Education

  • East Carolina University
    Bachelor's, Sport Studies

Community

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