Jimmy T.
Software Support Analyst II at Lynden Incorporated- Claim this Profile
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Chinese -
Topline Score
Bio
Credentials
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AutoCAD
Renton Technical College -
Microsoft Certified Database Administrator (MCDBA)
Microsoft -
Microsoft Certified Professional (MCP)
Microsoft -
Microsoft Certified Systems Engineer (MCSE)
Microsoft
Experience
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Lynden Incorporated
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United States
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Truck Transportation
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100 - 200 Employee
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Software Support Analyst II
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Jan 2015 - Present
•Provide all aspects of support for 3rd party software systems, including system selection, design, installation, configuration, day-to-day support, vendor management, upgrades and patch application. Work closely with business units to develop and support the necessary configuration of these systems•Works closely with senior-level support analysts to provide internal consulting and production support of various 3rd party software modules.•Performs software configuration, basic fixes and data maintenance of 3rd party software systems under the supervision of senior-level support analysts.•Uses checklists and other tools to follow procedures for project management.•Keeps track of education and project time in order to track progress while learning.•Troubleshoot issues through discussion with process owners, end-users, and IT personnel, including problem recognition, research, and resolution to prevent problem reoccurrence. Work directly with the Helpdesk in coordinating and prioritizing reported issues.•Performs testing of system upgrades and patch installations.
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Samsung Mobile
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South Korea
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Consumer Electronics
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700 & Above Employee
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Quality Assurance Engineer II
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Mar 2012 - Jan 2015
•Perform laboratory testing of operating system, system upgrades and patches installation, as well as software configurations.•Creating required 3rd party software test cases, ensuring design, installation, and configuration meet T-Mobile and AT&T’s business requirement.•Perform routine laboratory application tests to evaluate user interface software for quality, standard performance, functionality conformance and adaptation to ensure the interoperability of system products. •Create checklists and design procedure for project management.•Monitor, troubleshoot, inspects possible issues and resolve issues accordingly.•Assist QA team in identifying the source and root cause of technical problems to prevent future occurrences, including designing, planning, testing and documenting program modifications.•Track and prioritize user reported issues, collect data and investigate causes, and optimized process to verify root causes and assure solution fixed the problem.•Provide cost effective solutions and/or strategies including training, policy/procedure revisions, or other to enhance the customer service experience•Prepare and comply 8+ statistical reports per week on tests and follow-ups of all software anomalies that can be found to ensure STA wireless product comply with GSM standards
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Visual Data Specialist
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Jan 2011 - Mar 2012
•Assessed and specialized in reviewing images and featured tasks using internally designed computer applications and geographic developed tolls in the new submissions field.•Completed tasks: (Quality Control/strategies, training development, knowledge transfer and project management for a sub-team).•Developed and coordinate new/improved project stages with engineer team.•Coordinated on capturing statistical data and filtering user interface through providing feedback and suggestions to engineers for improving the software interface of the tool.•Interpreted customer feedback, monitored satisfactions, and helped drives programs to improve individual and team performances. •Delivered over 50 projects on aggressive deadlines, and updated Google Maps database with other applications.
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Puget Sound Energy
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United States
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Utilities
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700 & Above Employee
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Engineering Mapping Technician
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Apr 2007 - Dec 2008
•Created, updated and maintained maps by CAD, and similar software, or by manual drafting in accordance with standards, guidelines and practices.•Researched, analyzed, and interpreted maps, as-built, recorded and engineered 200+ documents.•Identified and resolved day-to-day nearly 1500 missing, unfitting or conflicting information on construction records and maps, or other issues.•Verified simple mapping, drafting and data entry work completed by employees.•Maintained maps and plants records by assisting field verification and emergency operation support.
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Education
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2003 - 2006
University of Washington
Bachelor's degree, Geography
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