Experience

Wind Creek Hospitality

• United States
• Gambling Facilities and Casinos
• 200 - 300 Employee

• Human Resources Benefits Coordinator

  • Nov 2022 - Jul 2023

  - Educated and enrolled team member benefits such as 401K, medical, vision, dental, accidental, critical illness, basic and voluntary life, and short-term and long-term disability to ensure team members were covered on all healthcare needs. - Performed all aspects of New Hire Orientation precisely including New Hire Training Presentation, enrollments, gathering all necessary contracts, setting-up deductions in Great Plains, verifying applicants in BCBS, VSP, and COBRA, and filing applicants… Show more - Educated and enrolled team member benefits such as 401K, medical, vision, dental, accidental, critical illness, basic and voluntary life, and short-term and long-term disability to ensure team members were covered on all healthcare needs. - Performed all aspects of New Hire Orientation precisely including New Hire Training Presentation, enrollments, gathering all necessary contracts, setting-up deductions in Great Plains, verifying applicants in BCBS, VSP, and COBRA, and filing applicants appropriately. - Processed and completed all PARs involving terminations, new hire, and employment changes (pay increase/decrease, demotions/promotions, transfers, etc.) to accommodate any benefits updates for medical insurance, basic life insurance, and STD/LTD. - Administered all leave of absence request including intermittent and continuous FMLA, personal and administrative leave, medical, jury duty, bereavement, and military leave while maintaining accurate tracking and monitoring. - Assembled and sent out COBRA notices and other benefits information to ensure separated team members were equipped with important document to continue their insurance outside of employment. - Sharpened benefit’s department guides such as inputting benefits deductions, utilizing the various benefits systems and programs, and checklist involving new hires, qualifying life events and terminations, to provide a quick and easy to follow reference. - Established strong relationships with all couriers, Wind Creek leaders, team members, and other HR professionals.

• Quality Assurance Dual Rate Supervisor

  • Sep 2020 - Nov 2022

  - Coached and guided agents with how to deal with emotional, behavioral, and interpersonal relationships to build trust, unlock hidden potential, and facilitate positive change. - Provided floor support to all agents by resolving issues between agent and customers, answering questions, and troubleshooting technical issues. - Trained new hires on effective communication with guests and operating our different computer systems to guide them to success and productivity. - Developed and… Show more - Coached and guided agents with how to deal with emotional, behavioral, and interpersonal relationships to build trust, unlock hidden potential, and facilitate positive change. - Provided floor support to all agents by resolving issues between agent and customers, answering questions, and troubleshooting technical issues. - Trained new hires on effective communication with guests and operating our different computer systems to guide them to success and productivity. - Developed and implemented different training guides such as new hire shortcuts, knowledge flyers, and training guides to provide easy, straight forward information to better their work flow. - Demonstrated knowledge of each property, quality marketing initiatives, contact center software applications, and employee job requirements. - Entered data in databases promptly and accurately according to scoring guidelines that are fair and impartial. - Advocated the Wind Creek Purpose by having genuine engagement, positive energy, and ensuring guest and employees feel a sense of importance and belonging. - Corresponded to all incoming calls by addressing the caller needs in order to provide them exceptional customer service and to resolve any questions and/or concerns. - Acquired a "Positive Coaching Form" by remaining number one on QA Team and obtaining the highest Quality Assurance score on QA Team of 96.72%.



Bell Nursery

• United States
• Wholesale
• 100 - 200 Employee

• Lead Merchandiser

  • Jun 2019 - Aug 2020

  - Communicated daily with Bell Leadership on any execution or operational obstacles, updates, and reports ensuring all merchandising standards are above average. - Maintained world-class client relationship by mediating challenges and fulfilling all specific client location protocols and planograms. - Improved all live good displays by keeping product stocked, replacing old product with new product, and setting up displays with accurate signage. - Communicated daily with Bell Leadership on any execution or operational obstacles, updates, and reports ensuring all merchandising standards are above average. - Maintained world-class client relationship by mediating challenges and fulfilling all specific client location protocols and planograms. - Improved all live good displays by keeping product stocked, replacing old product with new product, and setting up displays with accurate signage.



Indiana University–Purdue University Indianapolis

• United States
• Higher Education
• 700 & Above Employee

• Student

  • Aug 2014 - May 2020

  Bachelor of Arts in Psychology; Minor in Medical Sociology Bachelor of Arts in Psychology; Minor in Medical Sociology



CVS Pharmacy

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Pharmacy Technician

  • Mar 2018 - Oct 2019

  - Engaged in active listening and verbal communication with all customers in person or over the phone and answering questions or issues regarding prescriptions while maintaining patient confidentiality while receiving rewards for verbal communication skills. - Earned my pharmacy technician license within a week of starting my role. - Ensured compliance with HIPAA and other regulatory requirements. - Communicated with healthcare providers and insurance companies to address and… Show more - Engaged in active listening and verbal communication with all customers in person or over the phone and answering questions or issues regarding prescriptions while maintaining patient confidentiality while receiving rewards for verbal communication skills. - Earned my pharmacy technician license within a week of starting my role. - Ensured compliance with HIPAA and other regulatory requirements. - Communicated with healthcare providers and insurance companies to address and correct claims and obtain correct patient information. - Prioritized pharmaceutical duties such as generating, filing, and dispensing over 1,000 prescriptions per day to assure our team was on track and patients to receive their medication at a timely manner. Show less - Engaged in active listening and verbal communication with all customers in person or over the phone and answering questions or issues regarding prescriptions while maintaining patient confidentiality while receiving rewards for verbal communication skills. - Earned my pharmacy technician license within a week of starting my role. - Ensured compliance with HIPAA and other regulatory requirements. - Communicated with healthcare providers and insurance companies to address and… Show more - Engaged in active listening and verbal communication with all customers in person or over the phone and answering questions or issues regarding prescriptions while maintaining patient confidentiality while receiving rewards for verbal communication skills. - Earned my pharmacy technician license within a week of starting my role. - Ensured compliance with HIPAA and other regulatory requirements. - Communicated with healthcare providers and insurance companies to address and correct claims and obtain correct patient information. - Prioritized pharmaceutical duties such as generating, filing, and dispensing over 1,000 prescriptions per day to assure our team was on track and patients to receive their medication at a timely manner. Show less



Republic Development, LLC

• United States
• Real Estate

• Office Coordinator

  • Sep 2015 - Sep 2017

  - Provided ongoing administrative support to senior executives. - Documented incoming calls, placed telephone calls, transferred calls to the appropriate company division and/or person, and arranged conference calls, meetings, and events. - Updated marketing, commercial, and residential record systems to electronic/digital by scanning and saving each document to individual hard drives. - Paid invoices by verifying transaction information, scheduling, preparing disbursement, and… Show more - Provided ongoing administrative support to senior executives. - Documented incoming calls, placed telephone calls, transferred calls to the appropriate company division and/or person, and arranged conference calls, meetings, and events. - Updated marketing, commercial, and residential record systems to electronic/digital by scanning and saving each document to individual hard drives. - Paid invoices by verifying transaction information, scheduling, preparing disbursement, and obtaining authorization of payments. - Notary for the Company in the state of Indiana until 2024. - Assisted in organizing the annual Farmer’s Market via obtaining sponsorships, overseeing the advertisement, and bringing in vendors. - Oversaw the newsletters for the Company. - Customized a wide range of projects by utilizing Photoshop, Microsoft Office, Adobe, and other similar processes. - Maintained client confidentiality for vendors and businesses regarding plans of development. Show less - Provided ongoing administrative support to senior executives. - Documented incoming calls, placed telephone calls, transferred calls to the appropriate company division and/or person, and arranged conference calls, meetings, and events. - Updated marketing, commercial, and residential record systems to electronic/digital by scanning and saving each document to individual hard drives. - Paid invoices by verifying transaction information, scheduling, preparing disbursement, and… Show more - Provided ongoing administrative support to senior executives. - Documented incoming calls, placed telephone calls, transferred calls to the appropriate company division and/or person, and arranged conference calls, meetings, and events. - Updated marketing, commercial, and residential record systems to electronic/digital by scanning and saving each document to individual hard drives. - Paid invoices by verifying transaction information, scheduling, preparing disbursement, and obtaining authorization of payments. - Notary for the Company in the state of Indiana until 2024. - Assisted in organizing the annual Farmer’s Market via obtaining sponsorships, overseeing the advertisement, and bringing in vendors. - Oversaw the newsletters for the Company. - Customized a wide range of projects by utilizing Photoshop, Microsoft Office, Adobe, and other similar processes. - Maintained client confidentiality for vendors and businesses regarding plans of development. Show less



Tucanos Brazilian Grill

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Apr 2015 - Sep 2015

  - Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. - Collected payments from customers. - Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. - Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. - Checked with customers to ensure that they are enjoying their meals and take action to correct any problems. - Collected payments from customers. - Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. - Performed cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.



Windsor Boutique

• Australia
• Hospitality

• Retail Sales Specialist

  • Jun 2014 - Mar 2015

  - Greeted customers and ascertain what each customer wants or needs. - Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. - Computed sales prices, total purchases and received and processed cash or credit payment. - Answered questions regarding the store and its merchandise. - Watched for and recognized security risks and thefts and know how to prevent or handle these situations. - Opened and closed cash registers, performed tasks… Show more - Greeted customers and ascertain what each customer wants or needs. - Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. - Computed sales prices, total purchases and received and processed cash or credit payment. - Answered questions regarding the store and its merchandise. - Watched for and recognized security risks and thefts and know how to prevent or handle these situations. - Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Show less - Greeted customers and ascertain what each customer wants or needs. - Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. - Computed sales prices, total purchases and received and processed cash or credit payment. - Answered questions regarding the store and its merchandise. - Watched for and recognized security risks and thefts and know how to prevent or handle these situations. - Opened and closed cash registers, performed tasks… Show more - Greeted customers and ascertain what each customer wants or needs. - Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. - Computed sales prices, total purchases and received and processed cash or credit payment. - Answered questions regarding the store and its merchandise. - Watched for and recognized security risks and thefts and know how to prevent or handle these situations. - Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Show less



Marsh Supermarkets

• United States
• Retail Groceries
• 300 - 400 Employee

• Customer Service Specialist

  • Jun 2012 - Jun 2014

  - Received payment by cash, check, credit cards, vouchers, or automatic debits. - Issued receipts, refunds, credits, or change due to customers. - Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. - Requested information or assistance using paging systems. - Sorted, counted, and wrapped currency and coins. - Supervised others and provide on-the-job training. - Weighed items sold by weight to… Show more - Received payment by cash, check, credit cards, vouchers, or automatic debits. - Issued receipts, refunds, credits, or change due to customers. - Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. - Requested information or assistance using paging systems. - Sorted, counted, and wrapped currency and coins. - Supervised others and provide on-the-job training. - Weighed items sold by weight to determine prices. Show less - Received payment by cash, check, credit cards, vouchers, or automatic debits. - Issued receipts, refunds, credits, or change due to customers. - Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. - Requested information or assistance using paging systems. - Sorted, counted, and wrapped currency and coins. - Supervised others and provide on-the-job training. - Weighed items sold by weight to… Show more - Received payment by cash, check, credit cards, vouchers, or automatic debits. - Issued receipts, refunds, credits, or change due to customers. - Maintained clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. - Requested information or assistance using paging systems. - Sorted, counted, and wrapped currency and coins. - Supervised others and provide on-the-job training. - Weighed items sold by weight to determine prices. Show less