Kateri De La Rosa

Star Class Manager - Planet Hollywood Cancun at Blue Diamond Resorts
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Contact Information
us****@****om
(386) 825-5501
Location
Cancún, Quintana Roo, Mexico, MX

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Experience

    • Barbados
    • Hospitality
    • 400 - 500 Employee
    • Star Class Manager - Planet Hollywood Cancun
      • Feb 2023 - Present

    • Spain
    • Hospitality
    • 700 & Above Employee
    • The Level For Everyone Manager
      • Oct 2020 - Dec 2022

    • Management Program
      • Oct 2018 - Oct 2020

      This training and development program is aimed at young candidates who have recently graduated and obtained high qualifications showing motivation to achieve a hotel management position.During this program I will train myself covering different hotel positions as well as work experience in hotel deputy manager and corporate area roles.

    • Guest Service Representative
      • Dec 2017 - Oct 2018

    • Spain
    • Hospitality
    • 700 & Above Employee
    • Intern
      • Sep 2017 - Dec 2017

    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Passenger Service Agent
      • Sep 2016 - Aug 2017

      -Attend to customer documentation. -Assist customers using proper resources provided in the company. -Administer check in for customers. -Attend to customer inquiries and complaints. -Initiate boarding process for customers. -Attend to customer documentation. -Assist customers using proper resources provided in the company. -Administer check in for customers. -Attend to customer inquiries and complaints. -Initiate boarding process for customers.

    • Mexico
    • Events Services
    • 1 - 100 Employee
    • Intern
      • Jan 2016 - Apr 2016

      - Management of the internal program of the company. -Administer transfers and arrivals at the airport. -Serve the staff in activities carried out by the company. -Administer inspection visits and reports. - Management of the internal program of the company. -Administer transfers and arrivals at the airport. -Serve the staff in activities carried out by the company. -Administer inspection visits and reports.

    • Dominican Republic
    • Higher Education
    • 400 - 500 Employee
    • Library Assistant
      • Jan 2015 - Apr 2015

      - Compile records, sort and shelve books, and receive library materials. - Locate library materials for loan and replace material in shelving. - Assist students with requests and concerns in regards to books, A/V equipment, and other school materials. - Compile records, sort and shelve books, and receive library materials. - Locate library materials for loan and replace material in shelving. - Assist students with requests and concerns in regards to books, A/V equipment, and other school materials.

Education

  • Escuela de Organización Industrial
    Master of Business Administration - MBA, Hospitality Administration/Management
    2021 - 2022
  • Florida Atlantic University
    Hospitality & Tourism Management Certification, Tourism and Travel Services Management
    2020 - 2020
  • Universidad Iberoamericana
    Bachelor of Science - BS, Tourism & Hospitality Management
    2014 - 2018

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