Experience

Zip

• United States
• Software Development
• 200 - 300 Employee

• Lead Solution Engineer

  • May 2023 - Present

  Minnesota, United States



Amplitude

• United States
• Software Development
• 500 - 600 Employee

• Senior Solutions Consultant

  • Sep 2021 - May 2023

  Minnesota, United States



Deem, Inc.

• United States
• Software Development
• 100 - 200 Employee

• Senior Solutions Consultant - Enterprise

  • Jul 2019 - Sep 2021

  All Business. No Trip. The most difficult part of any business trip is too often the trip itself. It shouldn’t be. Deem makes it painless for the traveler to get down to business without distraction, simpler for the travel manager and management company to keep track of all the moving parts, and easier for partners to get the information they need to stay competitive.



SAP Concur

• United States
• Software Development
• 700 & Above Employee

• Senior Solutions Consultant

  • Jul 2017 - Jul 2019

• Solutions Consultant

  • Mar 2016 - Jul 2017

  Identify key value drivers of a customer's business and use that information to customize engagement approach. Effectively offer customers/prospects a unique perspective teaching them new & unique insights that lead to Concur's vision, products and services. Engaging Presentation Skills. Uses professional concepts, creativity, and sound judgment to solve a wide range of difficult problems in imaginative and practical ways. Aligns Concur's unique value and insights to key customer… Show more Identify key value drivers of a customer's business and use that information to customize engagement approach. Effectively offer customers/prospects a unique perspective teaching them new & unique insights that lead to Concur's vision, products and services. Engaging Presentation Skills. Uses professional concepts, creativity, and sound judgment to solve a wide range of difficult problems in imaginative and practical ways. Aligns Concur's unique value and insights to key customer priorities, reframing the way customers view their business. Uses rational and emotional drivers that would appeal to customers to comfortably drive negotiation conversations. Distills complex concepts into digestible messages and presentations. An innate curiosity for technology and your clients' businesses. Builds and maintains trusting relationships with sales teams. Is at ease in difficult sales situations and comfortable influencing the customer to take an action that drives the sales process either thru a "gate" or persuade the customer proactively to make a decision.

• Service Administrator

  • Aug 2014 - Mar 2016

  Eden Prairie, MN • Manage and maintain customer configurations; adding, editing or removing configurable options as necessary. • Balance multiple priorities,to be prepared for future events as well as expected changes. • Understand the client’s Expense environment. • Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. • Manage the expectations of the client by understanding the… Show more • Manage and maintain customer configurations; adding, editing or removing configurable options as necessary. • Balance multiple priorities,to be prepared for future events as well as expected changes. • Understand the client’s Expense environment. • Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps. • Manage the expectations of the client by understanding the key business drivers and their prioritization. • Provide business acumen and strive to understand the business requirements in order to best configure the system and exceed client expectations. • Gather advanced functional and simple technical business requirements from client with potential translation into a Solution Suggestion according to client needs and scope of Concur products/services. • Configure at a macro level as well as specific features and functionality at a module level. • Assist in identifying usage gaps to increase adoption levels. • Facilitate manual and automated data imports and exports. • Create, Monitor, Update and Close support cases. • Maintain active documentation of what is completed for the client. • Ensure completion of deliverables, managing schedules with creative and technical success. • Consistently communicate project status with Account Management and Concur Advantage management team as needed. • Adhere to Concur SOP’s for escalations as needed. • Develop and maintain functional and technical product knowledge. • Develop and maintain knowledge of Concur’s implementation and support practices and methodologies

• Audit Services Processor

  • Mar 2013 - Aug 2014

  Eden Prairie. MN • Maintained and exceeded expectations of client service level agreements while utilizing the invoice capture tool, Brainware. • Assisted in the development of new processes for the Invoice Capture Team in regards to forwarding and processing mail. • Trained current and new employees on procedures, process and policies of the department and its clientele. • Responsible for the testing of current configurations for new clients as well as existing clients. • Led a team of processors… Show more • Maintained and exceeded expectations of client service level agreements while utilizing the invoice capture tool, Brainware. • Assisted in the development of new processes for the Invoice Capture Team in regards to forwarding and processing mail. • Trained current and new employees on procedures, process and policies of the department and its clientele. • Responsible for the testing of current configurations for new clients as well as existing clients. • Led a team of processors on a daily basis to help maintain service level agreements and accuracy.



McNally Smith College of Music

• Higher Education
• 1 - 100 Employee

• Career Services Assistant

  • Jul 2010 - May 2011

  Assist in research for internships and jobs available to current and graduated students, update online job boards, promote new job opportunities and organize using Microsoft Office, etc.