Project Manager

• Mar 2023 - Present

ServiceNow Project Manager

• Sep 2022 - Feb 2023

Work directly with clients to understand the goals of their project, then plan and organize the requirements for the development team to complete while managing the scope, schedule, and costs incurred. Communicate frequently with the team and the client to ensure that the project is moving smoothly and all parties are of the same understanding. Encourage development and advancement of all team members.

Technical Associate

• Feb 2021 - Sep 2022

Led development on several projects for different clients, ensuring client interests in all matters. As a scrum master, responsible for delivering and assuring successful platform-wide implementations. Assisting with onboarding of new team members. Facilitating Scrum activities such as sprint planning, release management, story creation. Functioning as the business analyst for the team involving active listening and conversations for requirement gathering for new and existing projects. Assuming several project management capabilities alongside primary project manager. Quickly identify any problems during a project and work to resolve to the client's satisfaction. Actively listen to the client's needs to identify any new ideas or proposals of work to relieve the client's issues. Streamlined team documentation, created reusable templates for meeting minutes, testing scripts, project kick-off.

Senior Consultant

• Aug 2019 - Feb 2021

ServiceNow developer and administrator for multiple instances and teams. Platform wide and scoped development. Coordinating with Product Owners and other outside teams to gather requirements and create necessary stories for the team to implement. Implementing solutions for end-users in ITSM, ITBM and other ServiceNow modules. Providing demos and education to end-users.

Software Developer

• Jul 2018 - Aug 2019

Worked on an agile scrum team developing in the ServiceNow platform Within ServiceNow, worked on Incident, Change, Request, and other primary ITIL & ITSM modules Scripting and customization of modules, forms, etc. within ServiceNow to meet the needs of the users Building custom integrations (omni and bidirectional) with the ServiceNow platform using REST with Tufin and other external APIs, customizing validation of data Worked on an agile scrum team developing in the ServiceNow platform Within ServiceNow, worked on Incident, Change, Request, and other primary ITIL & ITSM modules Scripting and customization of modules, forms, etc. within ServiceNow to meet the needs of the users Building custom integrations (omni and bidirectional) with the ServiceNow platform using REST with Tufin and other external APIs, customizing validation of data

Consultant

• Nov 2017 - Jun 2018

Worked with a variety of full stack technologies based on customer need. Ranged from C#, Java, Php, Laravel, Vue, SSIS, and Talend Worked directly with customers on their data warehousing needs, creating new data environments using SSIS or Talend to use with reporting tools Worked full stack on several web products such as a car dealer warranty product portal to assist with sales Created and maintained an accounting utility application using C# and Vue.js Created new features based on customer request to an existing product using Php and Laravel

Developer

• Nov 2015 - Nov 2017

Developed modern and elegant websites, interactive visual aids (IVAs) animated advertising banners, HTML emails and other presentation mediums Updated current websites with new content and/or reworking of current sites to mobile without the use of a framework Support of technology during trade shows and other large-scale presentations Work collaboratively with our art, design and account teams to provide our clients with the best products Developed modern and elegant websites, interactive visual aids (IVAs) animated advertising banners, HTML emails and other presentation mediums Updated current websites with new content and/or reworking of current sites to mobile without the use of a framework Support of technology during trade shows and other large-scale presentations Work collaboratively with our art, design and account teams to provide our clients with the best products

Web Developer I

• Oct 2014 - Nov 2015

Web application development using HTML, CSS, jQuery, Javascript, AngularJS, Bootstrap, C#. Projects include work on internal and external facing web pages and applications.

Customer Service Representative

• Nov 2011 - Oct 2014

Assisted drivers in finding loads, directions to shipper and receiver locations. Directing driver calls to their load's sales brokers. Working with shippers, receivers, sales brokers and logistics companies to assist drivers and logistics companies in obtaining payment. All in a very high call volume environment.

Internship

• Jan 2014 - Sep 2014

Working closely with experienced developers, reinforcing current subjects within my program and learning useful practices from professional developers. Exposure to additional programming languages such as C# and AngularJS. Gaining familiarity with the Microsoft Visual Studio IDE, TFS and Kentico CMS systems.