Gagandeep Kaur
Technology Operations Administrator at ARA Group- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Punjabi Native or bilingual proficiency
-
Hindi Professional working proficiency
-
English Full professional proficiency
Topline Score
Bio
Credentials
-
SharePoint Online Essential Training: Beyond the Basics
LinkedInAug, 2022- Nov, 2024 -
SharePoint Designer 2013: Custom Workflows
Lynda.comNov, 2018- Nov, 2024 -
Designing a SharePoint Taxonomy
Lynda.comOct, 2018- Nov, 2024 -
SharePoint 2013 Essential Training
Lynda.comOct, 2018- Nov, 2024
Experience
-
ARA Group
-
Australia
-
Facilities Services
-
100 - 200 Employee
-
Technology Operations Administrator
-
Jan 2017 - Present
• 1st line End User Computer escalation• As the face of IT, a professional and courteous manner is mandatory during every interaction with the customer base, either by phone, email, instant message or walk up• Provide exceptional customer service and deliver technical solutions to the user base. • Ensure all issues are logged and completed in the appropriate call logging system within SLA or escalated as appropriate• Ensure the accuracy of configuration management records (Hardware and Software) and operational procedures • Actively participate in accurate Desktop Related Changes and RISK management remediation, following published policy and procedures.• Actively participate in accurate Incident and Problem management activities, as directed by CIO, HSD or Incident Manager following published policy and procedures at all time• Creation of Manage End User Communications, Outages, Notifications and Technical self-help instructions• Actively participate in Business Disaster Recovery testing, including IT run books, call handling, logging and escalation • Actively support Business continuity plans and tests• Focussed on Continuous improvements initiatives, innovations that benefit the business • Continued ongoing personal End User Computing training both Hard (Technical) and Soft (People) skills• Project and Integration activities as directed• Overview of Mobility, including Cloud O365
-
-
IT Intern
-
Oct 2016 - Jan 2017
Upgrading remote devices (security and software upgrades).- Internal stakeholder management - working with the support team to liase with different areas of the business, internal stakeholders to coordinate remote access upgrades to devices.- Assisting with low level IT Support cases (Insight into hardware/software troubleshooting)
-
-
-
koji
-
Australia
-
Market Research
-
1 - 100 Employee
-
Market Research Interviewer
-
May 2015 - Dec 2016
Attend an agency information session (briefing) about the research project.Go up to people in the street, phone them or call on them at home.Explain about the research and how it’ll be used.Ask a number of set questions from a questionnaire.Record people’s answers on paper forms, a hand-held computer or video.Carry out enough interviews to meet your target number.Organize the results and pass them back to the market research organisation. Attend an agency information session (briefing) about the research project.Go up to people in the street, phone them or call on them at home.Explain about the research and how it’ll be used.Ask a number of set questions from a questionnaire.Record people’s answers on paper forms, a hand-held computer or video.Carry out enough interviews to meet your target number.Organize the results and pass them back to the market research organisation.
-
-
Education
-
2013 - 2015
University of Southern Queensland
Bachelor's Degree, Information Technology -
2016 - 2017
Performance Education
Computer Science -
2012 - 2013
Pacific College of Technology, Sydney
Diploma, Information Technology Networking
Community
