Experience

OpinionRoute

• United States
• Market Research
• 1 - 100 Employee

• Client Solutions Manager

  • Jun 2023 - Present

  Coordinate with internal and external resources to manage full-service research studies Manage accounts and proposals Develop project timelines Manage internal resources and external vendors to complete projects on time and within budget Review questionnaires Escalate and resolve any project challenges using cross-functional channels with Sales, Fieldwork Ops, Development Operations, Programming, and management Test online survey programs Review data for quality assurance purposes Manage project budgets and timing Maintain status and progress updates for fieldwork Ensure that data is collected to the client’s specifications Show less



Dynata

• United States
• Market Research
• 700 & Above Employee

• Project Manager

  • May 2022 - Apr 2023

  Managed the successful execution of multiple consumer research and B2B projects simultaneously, ensuring adherence to quality standards, timelines, and project scopes • Established strong working relationships with clients and internal stakeholders, facilitating clear communication and collaboration to meet project objectives • Developed and implemented project strategies, including delivery timelines, sample plans, risk identification and mitigation, and change management • Oversaw all aspects of sample management, survey programming, data collection, and data management, maintaining the highest level of quality assurance throughout project lifecycles • Utilized expert proficiency in Microsoft Office Word, Excel, and PowerPoint to analyze KPIs, compile survey metrics into daily field updates, and identify and resolve bottlenecks • Expanded and leveraged client relationships through consultation during the sales process, participation in sales calls and meetings, and understanding of client objectives and pipeline opportunities • Managed post-delivery project needs, including project closure confirmation, invoice preparation, debriefs, rebound opportunities, and ensuring client satisfaction • Participated in Client Services special projects, such as task forces and new hire training, while assisting the Director and CS Lead in balancing workload across team members • Demonstrated strong analytical, problem-solving, and time management skills, as well as the ability to work effectively both independently and within a team environment Show less



Catalyst Health Group

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Care Coordinator 2

  • Jan 2022 - May 2022

  Provides telephonic follow up with members for services related to post hospital discharge, chronic conditionmanagement, educational health information with appointment requests• Participates in the quality care conference program with top health Insurance Companies.• Assists with handling incoming and outgoing calls answering questions regarding the referrals and obtaining information as requested by licensed staff

• Care Coordinator 1

  • Mar 2021 - Jan 2022



State Farm

• United States
• Insurance
• 700 & Above Employee

• Underwriting Assistant

  • Jul 2020 - Mar 2021

  Proficiency in multiple policy types • Provide customer service to agents as homeowners, boat owners, and personal property Proficiency in multiple policy types • Provide customer service to agents as homeowners, boat owners, and personal property



Cedarhurst Senior Living

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Caregiver

  • Nov 2019 - Jul 2020

  Provide care to residents with Alzheimer’s and Dementia disease to maintain cognitive health • Implement activities (e.g. puzzles and trivia) to keep up morale and maintain residents’ cognitive thinking abilities Provide care to residents with Alzheimer’s and Dementia disease to maintain cognitive health • Implement activities (e.g. puzzles and trivia) to keep up morale and maintain residents’ cognitive thinking abilities



ST LOUIS CRISIS NURSERY

• United States
• Civic and Social Organizations

• Intern

  • Jan 2020 - May 2020

  • Provide a short-term haven for young children by supporting parents facing homelessness, illness, and domestic violence • Conduct sensitive information and support over a crisis phone properly to find solutions for distressed families • Provide a short-term haven for young children by supporting parents facing homelessness, illness, and domestic violence • Conduct sensitive information and support over a crisis phone properly to find solutions for distressed families



Southern Illinois University Edwardsville

• United States
• Higher Education
• 700 & Above Employee

• Supervisor

  • May 2018 - Dec 2019

  • Supervised and coached 35+ student callers on how to proficiently call SIUE alumni and retrieve funding via donations

• Tele- Fund Caller

  • Oct 2017 - May 2018

  Successfully raised $15,000+ dollars for the University through contacting alumni and enquiring donations



Advocate Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Certified Nursing Assistant

  • Aug 2015 - Jan 2017

  Provided patient care including but not limited to bathing, vitals, feeding, transportation, and retrieving blood sugars • Worked alongside doctors and nurses to perform daily task to ensure the patients’ health and satisfaction Provided patient care including but not limited to bathing, vitals, feeding, transportation, and retrieving blood sugars • Worked alongside doctors and nurses to perform daily task to ensure the patients’ health and satisfaction