Systems Engineer - Professional Services

• Sep 2020 - Present

Systems Engineer

• Feb 2020 - Sep 2020

• Designing and building systems that meet project objectives on time and within budget • Continuously work with PM’s and managers to ensure project designs are updated as needed • Proactively help managers to identify areas for cost reduction and improvements • Provide technology recommendations • Proactively train and guide junior staff on technical matters • Raise continuous improvement opportunities with manager and keep a list of them and turn them in to projects • Responsible for resolution of escalated help desk issues. Show less

IT Manager

• Jul 2013 - Feb 2020

• In charge of planning and implementation of additions, deletions and major modifications to the supporting infrastructure.• Implemented System projects such as document management systems and enabling mobility within the organization via technologies such as Citrix XenApp.• Responsible for network security.• Administration and maintenance of the company's infrastructure.• Oversee all telephony across Australia and New Zealand• Responsible for all technical troubleshooting, systems backups, archiving, and disaster recovery• Oversees all help desk activities.• Responsible for resolution of escalated help desk issues.• Managed purchasing of all software, hardware and other IT supplies.• Ensured company assets are maintained responsibly.• Managed purchasing of all software, hardware and other IT supplies.• Ensured company assets are maintained responsibly. Show less

Network Administrator

• Apr 2011 - Jul 2013

• Responsible for the administration, development and maintenance of network, to ensure optimum network performance and problem resolution when required.• Responsible for daily backups of servers and databases, undertake regular server health checks at planned intervals and ensure that accompanying documentation is prepared and updated as changes occur and initiate recovery action after system failure.• Liaising with external contractors/suppliers/vendors.• Perform system upgrades and re-imaging of all computers within Head Office and Branch Sites.• Configuration of computers (Windows & Mac), laptops (Windows & Mac), tablets and smart phones.• Provide IT Support for 100+ users within Head Office and also Branch Sites.• Authorization of configuring blocked email activity within Microsoft Outlook using MailMarshal SEG Console that is used for email scanning and filtering.• Managing user permissions and passwords through Active Directory and Group Policy.• Creating and managing virtual servers/templates using VMware vSphere Client 5.0. Show less