Chief Knowledge Officer

• Oct 2021 - Present

• Served as principal advisor/representative to the Director of Joint Staff on all technical, functional, and organizational matters relating to Knowledge Management (KM).• Integrated into Operational Planning Teams (OPTs) to enable continuity of operations and planning through the application of standardized organizational KM policy and procedures.• Defined and established KM tasks, provided advice on needed resources, and monitored the progress of multiple KM projects to ensure that work is completed in a timely manner.• Served as the KM transformation/change agent for the North Carolina National Guard (NCNG).• Maintained expert professional knowledge of current research, technology, and administrative development in the broad fields of information systems policy and techniques, Business Process Improvement, Benchmarking and Best Practices, Program and Project Management, Group Facilitation, Strategic Planning, Organizational Sciences, Performance Measurement, IT Capital Planning, Activity-Based Costing (ABC),Decision Support Systems and methods, and related disciplines to perform duties required by the NCNG.• Identified internal/external best KM practices, established methodology for sharing these across the NCNG community.• Designed, developed, established, and maintained the NCNG virtual work environment for knowledge dissemination.• Identified and assisted in establishing roles and responsibilities for supporting a knowledge management environment; built knowledge teams; developed a migration plan for content to support and promote knowledge management; supported and maintained the continuous development of new organizational and online communities of practice; developed and implemented a change management program. Show less

Telecommunications Specialist

• Jul 2018 - Sep 2021

• Program, repair and maintain telecommunications equipment for the North Carolina National Guard.• Assist with the design and technical monitoring of region wide voice and video communications systems.• Manage staff scheduling to provide tactical communications support coverage during normal business hours and on-call support as needed.• Provide staff support for administrative tasks and projects relative to the telecommunications network.• Monitor help tickets and follow up with assigned personnel to ensure timely resolution of problems.• Maintain a central source of information enabling staff and support technicians to recover from outages with minimal disruption to expectedservice levels.• Identify trends in trouble tickets and ensure that remediation efforts are completed for recurring problems until permanent solutions are found.• Coordinate training requirements of telecommunications personnel.• Ensure that effective representation is established for the coordination of work processes and projects with other sections.• Identify and pursue the most cost-effective manner to avoid waste of resources without jeopardizing quality of care and service. Show less

Brigade Signal Officer (BDE S6)

• Jun 2018 - Sep 2021

• Act as principal advisor to the commander, staff, and subordinate commanders on all matters concerning Command, Control, Communications, and Computer (C4) operations.• Develop and enforce IA and Cybersecurity compliance in accordance with DISA, DoD, and NATO regulations.• Manage, plan and coordinate signal asset placement within the BDE area of operations (AO) to support tactical and digital communications network.• Oversee the operator and organizational maintenance of communication equipment and the supervision of COMSEC and CCI activities.• Develop and maintain a comprehensive information security (InfoSec) program to ensure appropriate levels of confidentiality, integrity, availability, safety, privacy, and recovery of information assets.• Establish and maintain communication with higher headquarters G6 and provide signal overlays to support communications coverage in the BDEAO.• Supervise system administrators and software/security managers and track communication equipment operational status.• Manage radio frequency allocations and provide FM voice RETRANS.• Provide training and supervision of 24 personnel supporting BDE C4 operations. Show less

Tactical Communications Officer

• Jun 2016 - Jun 2018

• Provide tactical communications support for state emergency operations using FM and satellite communications.• Develop and maintain joint communications program to improve coordination with State Highway Patrol and Emergency Management during emergency operations.• Manage tactical communications staff scheduling for normal business hours and on-call support as needed.• Supervise tactical communications staff, including performance evaluations, promotions, hiring, and disciplinary responsibilities.• Provide staff support for administrative tasks and projects related to the tactical communications network.• Monitor help tickets and follow up with assigned personnel to ensure timely resolution of problems.• Maintain a central source of information enabling staff and support technicians to recover from outages with minimal disruption to expected service levels.• Identify trends in trouble tickets and ensure that remediation efforts are completed for recurring problems until permanent solutions are found.• Ensure that decisions made to improve the overall tactical support of emergency operations are carried out.• Coordinate training requirements for tactical communications personnel.• Maintain competency and enhance professional growth and development through continuing education.• Serve as the around-the-clock contact for all related tactical communications support issues, providing advanced tactical communications support for state emergency operations. Show less

Helpdesk Operations Manager

• Oct 2014 - May 2016

• Provided first and second tier support to customers in an efficient manner.• Managed staff scheduling to provide Help Desk coverage during normal business hours and on-call support as needed.• Managed the Help Desk staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities.• Provided staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions.• Monitored HelpSTAR and followed up with assigned personnel to ensure timely resolution of problems.• Maintained a central source of information enabling Help Desk staff and support technicians to recover from outages with minimal disruption toexpected service levels.• Identified trends in trouble tickets and ensured that remediation efforts were completed for recurring problems until permanent solutions werefound.• Completed daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet theneeds of the department.• Coordinated training requirements of Help Desk personnel.• Maintained competency and enhanced professional growth and development through continuing education.• Served as the around-the-clock contact for all related support issues, providing advanced first level technology support. Show less

G6 Budget Officer

• Apr 2010 - Sep 2014

• Managed and maintained a budget in excess of 4 million dollars for the information technology branch of the NCNG.• Tracked all major accounts to include obligation plans, reservations, unliquidated reviews, and worked with program managers on budget issuesand procedures.• Supervised the budget analyst and reviewed completion of duties.• Utilized internal processes to track and manage expenditures as well as trained the section in the correct processes for purchasing and contracting.• Assisted with submission of Program Objective Memorandum.• Identified unfunded requirements for TAG Assessment Letter.• Created and updated PBAC-related status and funding requirements.• Performed duties as a sub-program manager.• Managed Cooperative Agreement Appendix 5, which is a portion of our budget that interfaces with the state. This entails working closely withbudget officers of the Department of Public Safety.• Verified invoices from the Budget Analyst have been properly coded, assigned to the proper account, assigned to the proper fiscal year, and areforwarded to the Department of Public Safety for payment.• Modified the Cooperative Agreement on an annual basis and increased funding as necessary.• Completed monthly advances and monthly vouchers and processed through the United States Property & Fiscal Office. Show less

SharePoint and Web Administrator

• Jun 2008 - Mar 2010

• Managed and maintained the public website and internal SharePoint portal for the NCNG.• Developed and implemented Intranet, and Extranet activities, including systems/applications development and technical management of web sites.• Reviewed agency policies concerning web sites and developed state policies accordingly.• Interfaced with all state staff offices and units to collect files, data, publications, and current information, in an electronic format, to produce accessible "online" information.• Assisted staff offices and units with technical advice and information to improve the performance of the NCNG websites.• Coordinated the development and implementation of configuration management plans for complex web applications and servers with supported elements to include headquarters staff elements, tenant activities, state government, regional operating activities and national agencies• Assisted and served as backup system administrator for the Network Control Center in installation, configuration and testing of hardware and software associated with multiple operating systems and computer platforms.• Provided technical assistance and analysis to other IT personnel involved in system design, programming, database design, and adapting commercially available software.• Evaluated machine usage based on current usage patterns and develops plans for the acquisition of hardware and software needed to support future IT requirements.• Coordinated with specialists and managers at National Guard Bureau to obtain information for interfacing our (NCNG) systems with their (NGB) systems. Show less

Graphic Designer

• Jul 2006 - Aug 2008