Experience

WOW24-7

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Support Representative, Account Manager

  • Mar 2021 - Present

  - Interacting with customers to handle their complaints and process orders/returns/refunds. - Providing customers with information about products and services. - Handling customers issues of Amazon and online shops. - Managing customers' requests using: Freshdesk and Shopware. - Communication with sales and reclamation departments to improve the quality of goods and services. - Creation of templates for frequent issues. - Interacting with customers to handle their complaints and process orders/returns/refunds. - Providing customers with information about products and services. - Handling customers issues of Amazon and online shops. - Managing customers' requests using: Freshdesk and Shopware. - Communication with sales and reclamation departments to improve the quality of goods and services. - Creation of templates for frequent issues.



Buzzart

• Charkiv

• Translator

  • Jun 2015 - Sep 2020

  Position: Translator/ Rewriter of German and English articles for various news websites. Tasks: 1. Searching, translation and partial adaptation of news articles from German/English into Russian. Searching for relevant content for particular topics (AR, VR, political news, cosmos, automotive and naval industry, etc.). 1. Work with the WordPress CMS. Creation of articles in Telegraph for the telegram channel. 1. Translation / rewriting of individual orders from German/English into Russian/Ukrainian. Show less



Фабула

• Charkiv

• Translator

  • Feb 2020 - May 2020

  Contractual translation for a publisher. Translation of a popular scientific book “Four Laws that Drive the Universe” by Peter Atkins. The work on this book made me find and learn much new information about thermodynamics and related subjects. Contractual translation for a publisher. Translation of a popular scientific book “Four Laws that Drive the Universe” by Peter Atkins. The work on this book made me find and learn much new information about thermodynamics and related subjects.



Sia Remote Service

• Latvia

• Customer support representetive

  • Sep 2016 - Oct 2017

  - Interacting with customers to handle their complaints and process orders/returns/refunds. - Providing customers with information about products and services of several companies. - During that period I was working for eBay\Amazon sellers, software company and online shop. - For managing customers' requests such apps and web tools were used: Zendesk, Envoy, Amazon Sellercentral and Linnworks. - Communication with sales and development departments to improve the quality of goods and services. - Work on FAQ and templates for frequent issues. Show less



KEITK

• Kaniv, Ukraine

• Teacher

  • Sep 2014 - Jun 2015

  - Teaching of English and Latin at college - Working up of teaching methodics - Teaching of English and Latin at college - Working up of teaching methodics