Jerome Biggins

Technical Product Support Specialist at Gaumard Scientific
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Contact Information
us****@****om
(386) 825-5501
Location
Lorena, Texas, United States, US
Languages
  • English -
Skills

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Credentials

  • Bookkeeping Basics
    Coursera
    Mar, 2023
    - Nov, 2024
  • Foundations of User Experience (UX) Design
    Coursera
    Aug, 2022
    - Nov, 2024
  • Responsive Web Design
    freeCodeCamp
    Jul, 2022
    - Nov, 2024
  • Foundations of Digital Marketing and E-commerce
    Coursera
    Jun, 2022
    - Nov, 2024
  • IT Security: Defense against the digital dark arts
    Coursera
    Oct, 2020
    - Nov, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera
    Oct, 2020
    - Nov, 2024
  • Google IT Support Professional Certificate
    Coursera
    Oct, 2020
    - Nov, 2024
  • Google IT Support Specialization
    Coursera
    Oct, 2020
    - Nov, 2024
  • System Administration and IT Infrastructure Services
    Coursera
    Oct, 2020
    - Nov, 2024
  • The Bits and Bytes of Computer Networking
    Coursera
    Sep, 2020
    - Nov, 2024
  • Technical Support Fundamentals
    Coursera
    Aug, 2020
    - Nov, 2024
  • Cloud Computing Basics (Cloud 101)
    Coursera
    Jul, 2020
    - Nov, 2024
  • Cloud Computing Basics (Cloud 101)
    Coursera
    Jul, 2020
    - Nov, 2024
  • Front-End Web Developer
    Udacity
    Oct, 2018
    - Nov, 2024

Experience

  • Gaumard Scientific
    • United States
    • Education
    • 100 - 200 Employee
    • Technical Product Support Specialist
      • Dec 2021 - Present

      Assist medical professionals with troubleshooting and repairing their medical simulators. Assist medical professionals with troubleshooting and repairing their medical simulators.

  • Primerica
    • United States
    • Financial Services
    • 700 & Above Employee
    • District Leader
      • Nov 2018 - Present

      Financial CoachLicensed for Auto, Home, and Life Insurance

    • Representative
      • Nov 2018 - Present

      Licensed for Life Insurance in Texas.

  • McLane Intelligent Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Engineer
      • Jul 2021 - Oct 2021

      Monitored and responded quickly to incoming requests relate to IT issues. Maintained computer systems and acted as support if any system goes down. Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintained user PCs, including upgrades and configuration as needed. Assisted with onboarding of new users. Installed, configured, and upgraded PC software. Monitored and responded quickly to incoming requests relate to IT issues. Maintained computer systems and acted as support if any system goes down. Responsible for PC's, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc). Maintained user PCs, including upgrades and configuration as needed. Assisted with onboarding of new users. Installed, configured, and upgraded PC software.

  • Texas Juvenile Justice Department
    • United States
    • Public Safety
    • 300 - 400 Employee
    • System Support Specialist III
      • Apr 2019 - Jul 2021

      Configure security settings or access permissions for groups or individuals. Identify the causes of networking problems, using diagnostic testing software and equipment. Install new hardware or software systems or components, ensuring integration with existing network systems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Troubleshoot and repair all Windows desktop and laptop computers and printing devices. Troubleshoot and repair all network connectivity issues. Show less

  • Brian Drake Books
    • Wordpress Developer
      • Aug 2019 - Aug 2019

      Design the website by gathering the client's requirements, and created a wireframe. Selected a theme, then customized using CSS and the available plugins and widgets. Added the content and media, then launched the website. Design the website by gathering the client's requirements, and created a wireframe. Selected a theme, then customized using CSS and the available plugins and widgets. Added the content and media, then launched the website.

  • Howmet Aerospace
    • United States
    • Aviation and Aerospace Component Manufacturing
    • 700 & Above Employee
    • Deskside Support Technician
      • Aug 2018 - Mar 2019

      Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Refer major hardware or software problems or defective products to vendors or technicians for service. Modify and customize commercial programs for internal needs. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Refer major hardware or software problems or defective products to vendors or technicians for service. Modify and customize commercial programs for internal needs.

  • California Correctional Health Care Services
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Information Technology Specialist I
      • Jul 2016 - Apr 2018

      Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure security settings or access permissions for groups or individuals. Answer user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure security settings or access permissions for groups or individuals.

  • Solano County Home & Garden Show
    • Vacaville, CA
    • Web Designer
      • Oct 2017 - Dec 2017

      Researched designs by viewing other home & garden websites and recorded the client’s design ideas. Built the Wix website based on those design ideas to create a functional website that is user-friendly. Resulted in a visitor turnout that exceeded expectations. Researched designs by viewing other home & garden websites and recorded the client’s design ideas. Built the Wix website based on those design ideas to create a functional website that is user-friendly. Resulted in a visitor turnout that exceeded expectations.

  • CostLess Heating & Cooling
    • San Jose, CA
    • Front End Web Developer
      • Jan 2017 - Apr 2017

      Contributed to the design and development of the web pages. Conducted the layout design and construction of the website. Built each web page using HTML and CSS and the Bootstrap framework to make it responsive. After launch, the client's revenue has increased 150%. Contributed to the design and development of the web pages. Conducted the layout design and construction of the website. Built each web page using HTML and CSS and the Bootstrap framework to make it responsive. After launch, the client's revenue has increased 150%.

  • California Department of Social Services
    • United States
    • Government Administration
    • 700 & Above Employee
    • Information Technology Associate
      • Oct 2014 - Jul 2016

      Answer user inquiries regarding computer software or hardware operation to resolve problems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system. Review or update web page content or links in a timely manner, using appropriate tools. Answer user inquiries regarding computer software or hardware operation to resolve problems. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system. Review or update web page content or links in a timely manner, using appropriate tools.

  • California Department of Tax and Fee Administration
    • United States
    • Government Administration
    • 500 - 600 Employee
    • Information Technology Technician
      • Nov 2012 - Oct 2014

      Provided telephone support related to networking or connectivity issues. Coordinated installation of new or modified hardware and software of telecommunications systems. Instruct in use of voice and data communications systems such as voicemail and videoconferencing systems. Documented user support activity such as system problems, corrective actions, resolution status and completed equipment installations. Provided telephone support related to networking or connectivity issues. Coordinated installation of new or modified hardware and software of telecommunications systems. Instruct in use of voice and data communications systems such as voicemail and videoconferencing systems. Documented user support activity such as system problems, corrective actions, resolution status and completed equipment installations.

  • FOOD & AGRICULTURE, CALIFORNIA DEPARTMENT OF
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Information Technology Aide
      • May 2012 - Nov 2012

      Installed and configured Windows 7 desktop and laptop computers. Provided computer customer support in a Help Desk environment. Provided second level computer support in a Desktop Support environment. Used SCCM to image computers. Used Active Directory to update user accounts and reset passwords. Installed and configured Windows 7 desktop and laptop computers. Provided computer customer support in a Help Desk environment. Provided second level computer support in a Desktop Support environment. Used SCCM to image computers. Used Active Directory to update user accounts and reset passwords.

  • ARMY AIR FORCE EXCHANGE SERVICES
    • United States
    • Manufacturing
    • 1 - 100 Employee
    • Material Handler
      • Apr 2011 - Feb 2012

      Attached a shipping label on a package and placed it on a conveyor belt to be received by the shipping department. Attached a shipping label on a package and placed it on a conveyor belt to be received by the shipping department.

  • Restoration Hardware
    • Tracy, California, United States
    • Forklift Operator
      • Apr 2011 - Apr 2011

      Operated a cherry picker forklift to retrieve items off the top shelves then delivered them to the shipping department for them to be shipped out. Operated a reach forklift to retrieve items from the receiving department then delivered them to the shipping department to be shipped out. Assisted with loading merchandise in trucks. Operated a cherry picker forklift to retrieve items off the top shelves then delivered them to the shipping department for them to be shipped out. Operated a reach forklift to retrieve items from the receiving department then delivered them to the shipping department to be shipped out. Assisted with loading merchandise in trucks.

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • CPU Support Technician
      • Dec 2010 - Apr 2011

      Assisted customers who subscribed to the Applecare Protection Plan for their iMac and Macbook computers. Troubleshooted and repaired their computers over the phone then explained preventive measures they can take to ensure issue doesn't reoccur. Helped customers establish their Applecare Protection Plan by confirmed that all documentation has been received then add their plan to their Apple device. Assisted customers who subscribed to the Applecare Protection Plan for their iMac and Macbook computers. Troubleshooted and repaired their computers over the phone then explained preventive measures they can take to ensure issue doesn't reoccur. Helped customers establish their Applecare Protection Plan by confirmed that all documentation has been received then add their plan to their Apple device.

  • Holt of California
    • United States
    • Construction
    • 200 - 300 Employee
    • Network Support Technician
      • May 2010 - Aug 2010

      Completed a project of installing the Electronic Technician software on all Windows XP computers. Installed maintained, troubleshooted and repair all computer hardware, software and printers. Updated all company software on all the Windows computers and laptops. Completed a project of installing the Electronic Technician software on all Windows XP computers. Installed maintained, troubleshooted and repair all computer hardware, software and printers. Updated all company software on all the Windows computers and laptops.

  • Blue Shield of California Foundation
    • United States
    • Philanthropic Fundraising Services
    • 1 - 100 Employee
    • Claims Processor
      • Feb 2005 - May 2010

      Provided phone support to customers to help them explain how their benefits work and how their claims processed according to their benefits. Adjusted any claims where the customer submitted proof that it was processed incorrectly. Processed all patient and facility claims. Provided phone support to customers to help them explain how their benefits work and how their claims processed according to their benefits. Adjusted any claims where the customer submitted proof that it was processed incorrectly. Processed all patient and facility claims.

  • The Home Depot
    • United States
    • Retail
    • 700 & Above Employee
    • Freight Handler
      • Oct 2003 - Aug 2005

      Prepared the store for business by stocking the shelves then used the reach forklift to put up any overstock. Supported the Receiving department by using a pallet jack to move the merchandise to its corresponding shelf. Performed a pack down of all merchandise by pulling the overstock from the top shelf then placed the items onto the shelves. Prepared the store for business by stocking the shelves then used the reach forklift to put up any overstock. Supported the Receiving department by using a pallet jack to move the merchandise to its corresponding shelf. Performed a pack down of all merchandise by pulling the overstock from the top shelf then placed the items onto the shelves.

  • West Asset Management
    • Stockton, California, United States
    • Collections Agent
      • Jul 2004 - Feb 2005

      Called debtors via phone to inform them of their debt and suggest solutions for paying them off. Provided options for them to make payments or resolve the debt. Called debtors via phone to inform them of their debt and suggest solutions for paying them off. Provided options for them to make payments or resolve the debt.

  • Reclamation LLC
    • Hayward, California, United States
    • Material Handler
      • Jul 2000 - Oct 2003

      Used a vacuum tool to pull computer chips from circuit boards then prepared them for resale. Organized various computer parts into categories and prepared the good ones for resale and the bad ones for recycling. Performed shipping and receiving duties by updating the inventory sheet of all product received then stocked them onto the shelves. Prepared computer parts for shipping. Used a vacuum tool to pull computer chips from circuit boards then prepared them for resale. Organized various computer parts into categories and prepared the good ones for resale and the bad ones for recycling. Performed shipping and receiving duties by updating the inventory sheet of all product received then stocked them onto the shelves. Prepared computer parts for shipping.

  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Operational Specialist
      • May 1996 - Apr 2000

      Served as watch supervisor and section leader. Tracked, classified and evaluated potential contacts using the latest radar equipment. Interpreted and evaluated presentations and tactical situations and made recommendations to supervisors during watch conditions. Provided to the command technical information and assistance related to Anti-Surface Warfare, and Anti-Air Warfare. Served as watch supervisor and section leader. Tracked, classified and evaluated potential contacts using the latest radar equipment. Interpreted and evaluated presentations and tactical situations and made recommendations to supervisors during watch conditions. Provided to the command technical information and assistance related to Anti-Surface Warfare, and Anti-Air Warfare.

Education

  • Heald College
    Associate of Applied Sciences, Computer Technology
    2000 - 2002
  • Coursera
    Google IT Support Professional Certificate, Computer and Information Sciences and Support Services
    2020 - 2020
  • Udacity
    Front-End Web Developer Nanodegree, Front-End Web Development
    2018 - 2018
  • Piedmont Hills High School
    High School, High School/Secondary Diplomas and Certificates
    1992 - 1994
  • University of the Pacific
    Computer Science
    2007 - 2010
  • Bellevue University
    Web Technologies
    2015 - 2017
  • De Anza College
    1994 - 1996
  • Operations Specialist Apprenticeship School
    Operations Specialist
    1996 - 1996
  • freeCodeCamp
    Responsive Web Design
    2022 -

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