Experience

Foodee

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Director of Success

  • Jul 2023 - Present



GEOTAB

• Canada
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager, Customer Engagement & Retention

  • Feb 2022 - Jul 2023

  Accomplished Sr. Manager specializing in customer engagement and retention, driving strategic initiatives to enhance customer satisfaction and maximize long-term value. Proven track record in developing and implementing innovative programs to build strong customer relationships and drive revenue growth. Experienced in leading cross-functional teams, optimizing processes, and leveraging data-driven insights to deliver exceptional customer experiences.

• Manager, Customer Success and Retention

  • Jan 2021 - Feb 2022

• Customer Success Team Lead

  • Mar 2019 - Jan 2021



Planswell

• Canada
• Financial Services
• 1 - 100 Employee

• Senior Manager, Sales

  • Sep 2017 - Mar 2019

  Responsible for building out Client Success department including all operational processes and software, internal procedures, as well as hiring and training of team members. • Built sales process from scratch, including funnel and account management, Salesforce implementation and usage, and sales theory trainings • Accurate forecasting and reporting to CEO to positively impact funding efforts with investors • Increased client base by 13% MoM and assets under management by 20% •… Show more Responsible for building out Client Success department including all operational processes and software, internal procedures, as well as hiring and training of team members. • Built sales process from scratch, including funnel and account management, Salesforce implementation and usage, and sales theory trainings • Accurate forecasting and reporting to CEO to positively impact funding efforts with investors • Increased client base by 13% MoM and assets under management by 20% • Improved Insurance revenue by 30% and mortgage revenue by 10% MoM Show less Responsible for building out Client Success department including all operational processes and software, internal procedures, as well as hiring and training of team members. • Built sales process from scratch, including funnel and account management, Salesforce implementation and usage, and sales theory trainings • Accurate forecasting and reporting to CEO to positively impact funding efforts with investors • Increased client base by 13% MoM and assets under management by 20% •… Show more Responsible for building out Client Success department including all operational processes and software, internal procedures, as well as hiring and training of team members. • Built sales process from scratch, including funnel and account management, Salesforce implementation and usage, and sales theory trainings • Accurate forecasting and reporting to CEO to positively impact funding efforts with investors • Increased client base by 13% MoM and assets under management by 20% • Improved Insurance revenue by 30% and mortgage revenue by 10% MoM Show less



Cogent Communications

• United States
• Telecommunications
• 700 & Above Employee

• Regional Sales Manager

  • Jun 2016 - Sep 2017

  Recruited, hired, and scaled a new sales team from zero to seven direct reports comprised of Regional, National, and Global Account Managers selling within Central NA, focusing on major metropolitan areas. Responsible for accurate forecasting MoM to plan for future business needs, changes, and hiring. • 101% YTD quota achievement (2016) • 125% YTD quota achievement (2017) Recruited, hired, and scaled a new sales team from zero to seven direct reports comprised of Regional, National, and Global Account Managers selling within Central NA, focusing on major metropolitan areas. Responsible for accurate forecasting MoM to plan for future business needs, changes, and hiring. • 101% YTD quota achievement (2016) • 125% YTD quota achievement (2017)



Rogers Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Sales Manager

  • Mar 2015 - Jun 2016

  Led a team of 12 Inside Sales Representatives who sold online marketing solutions and Rogers’ business products to SMBs. • 119% to quota in ramping months (March 2015 – May 2015), top of new manager cohort • Proven success of onboarding and ramping new hires, on average hitting 233% to quota in their first three months; two new hires achieving Rookie of the Quarter • Coordinated and developed content for week companywide training sessions on sales theory and technique • Led team… Show more Led a team of 12 Inside Sales Representatives who sold online marketing solutions and Rogers’ business products to SMBs. • 119% to quota in ramping months (March 2015 – May 2015), top of new manager cohort • Proven success of onboarding and ramping new hires, on average hitting 233% to quota in their first three months; two new hires achieving Rookie of the Quarter • Coordinated and developed content for week companywide training sessions on sales theory and technique • Led team through two different change management situations, managing new process implementation

• Inside Sales Representative

  • Jun 2013 - Mar 2015

  I educated small and medium sized businesses in Canada on search engine optimization opportunities in their local markets over digital and mobile platforms. • Achieved Top-Tier sales status eight months in a row • 117% YTD achievement (2013), 103% YTD achievement (2014)