Experience

Stratix Corporation

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Director Of Business Development

  • Jan 2022 - Present



Gas South

• United States
• Utilities
• 200 - 300 Employee

• Senior Manager of Customer Systems

  • Apr 2019 - May 2020

  As part of a corporate reorganization, asked to lead, manage and develop a new team responsible for vendor relationships, user experience and on-going communication around key customer systems, including CC&B, Salesforce CRM and Marketing Cloud and Self-Service (IVR and Online Account Services). Developing a communication strategy to provide updates as to system performance, issues, resolution and product roadmap. Responsible for managing and leading a team to serve as SMEs on all on-going projects and enhancements. Partnering with ITPMO to determine prioritization and to develop processes.  Incorporating Gas South’s Customer System strategy to support corporate goals and objective to enhance the customer and user experience. Show less

• Director of Customer Experience

  • Jan 2018 - Apr 2019

  Asked to lead a 12-member customer experience and operations team to develop and implement a customer experience strategy for the commercial business. Member of the Gas South Management Leadership Team.  Responsible for managing and tracking $10M department budget.  Developed relationships with key partners such as Atlanta Eats to grow our B2B relationships and visibility. Launched new customer experience tools such as webinars, sales materials and Salesforce CRM.

• Director of Sales

  • Apr 2015 - Dec 2017

  Hired to manage and develop a 16-member sales team and implement a sales structure and strategy. Responsible for meeting and exceeding customer acquisition and renewal revenue and market share budget goals. Member of the Gas South Management Leadership team.  Manage and track budgets and forecasts on an annual $7M sales revenue budget.  Responsible for managing and tracking $1M expense budget. Oversee Gas South’s Economic Development strategy and alliance partner relationships. Show less



Georgia Chamber of Commerce

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Senior Vice President, Sales and Marketing

  • Jun 2009 - Dec 2013

  Hired to develop and implement a sales strategy for the Georgia Chamber, a 501(c)(3) organization. Responsible for meeting and exceeding new member, renewal, non-dues and event revenue budget goals. Oversaw the Georgia Initiative campaign, raising over $5.5M in additional investments to support the work of the Georgia Chamber Center for Competitiveness. • Managed and tracked budgets and forecasts on an annual $5.0M sales operating expense budget. • Collaborated with key investors to successfully develop and implement a streamlined membership package program that consistently met or exceeded revenue objectives. Strategic partners include: Aflac, Atlanta Braves, AT&T, Atlanta Gas Light, Deloitte, EY, Gas South, Georgia Power, Greenberg Traurig, Turner Broadcasting and UPS. • Responsible for the event marketing for over 30 Georgia Chamber events, which generated over $1M revenue on an annual basis. • Working with local chambers launched a Small Business Alliance partnership to increase the number of small businesses participating in the Georgia Chamber. In its inaugural year, over 70 chambers participated with 19K local small business members. • Generated over $100K+ year-over-year increase in sales revenue. • Created a dynamic work environment that mentored, empowered, and motivated team members. During my tenure, several high performing employees were promoted to leadership roles in positions as directors, and vice presidents. Show less



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• Vice President, Sales

  • Oct 2005 - Dec 2007

  Promoted to run a 40-person sales division that was based on a newly implemented corporate business model. Oversaw daily operations for EarthLink Sales Department, including all EarthLink Access and Voice sales. - Managed and tracked budgets and forecasts on an annual multi-million dollar sales operating expense budget. -Collaborated with key strategic sales partners to successfully develop and implement multi-level sales & marketing and incentive programs and sales strategies that consistently met or exceeded corporate subscriber and revenue objectives. - Secured EarthLink High Speed Cable Internet deals with Bright House Networks and Comcast Cable, as well as an extension with Time Warner Cable.- Cultivated a dynamic work environment that mentored, empowered, and motivated team members. During my tenure, several high performing employees were promoted to leadership roles in positions as directors, senior directors and vice president. Show less

• Vice President, Cable Sales

  • Jun 2001 - Oct 2005

  Recruited by President of EarthLink to create and develop an affiliate sales department designed to successfully build relationships and negotiate deals to launch EarthLink High Speed Cable Internet over MSOs cable modem platforms.-Drove strategic positioning of EarthLink’s largest and most-rapidly expanding broadband product, High Speed Cable Internet, into new markets. -Successfully launched EarthLink High Speed Cable Internet across 39 Time Warner Cable divisions, exceeding launch goals by 113%. Show less



Disney/ABC Cable Networks

• Greater Atlanta Area

• Executive Director, SE Region

  • Jun 1994 - May 2001

  Managed and directed a nine-person sales team in the Southeast Regional office and maintained relationships with affiliates in eleven states representing 14M cable subscribers. Developed and managed the Charter Communications National Accounts team while collaborating with Cox Communications on Disney Channel’s National Accounts team. Duties included internal ROI analysis, performance objectives and national marketing strategies. Managed and directed a nine-person sales team in the Southeast Regional office and maintained relationships with affiliates in eleven states representing 14M cable subscribers. Developed and managed the Charter Communications National Accounts team while collaborating with Cox Communications on Disney Channel’s National Accounts team. Duties included internal ROI analysis, performance objectives and national marketing strategies.