Jenna Riggs

Senior Admissions Counselor at Indiana Wesleyan University
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Contact Information
us****@****om
(386) 825-5501
Location
Marion, Indiana, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Limited working proficiency

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Bethany Kirkwood

I’ve had the pleasure of managing many interns over the years, but Jenna will always be one that stands out. During her internship as human resource manager she proved her self to be a highly organized, efficient and self aware employee. Jenna always went above and beyond what was expected of her and played a significant role in ensuring that our business flourished through employee hiring and retention. Jenna is a pleasure to work with, and will be a great addition to every team she is a part of. I would not hesitate to recommend Jenna for any position!

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Credentials

  • Proven Tips for Managing Your Time
    LinkedIn
    Jan, 2020
    - Oct, 2024

Experience

  • Indiana Wesleyan University
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Senior Admissions Counselor
      • Jul 2021 - Present

      Design and facilitate onboarding and coaching of newly hired admissions counselors, in partnership with the Assistant Director, to ensure a thorough and engaging training process.Form meaningful and strategic connections with students and parents as they navigated the college enrollment process.Manage assigned segment of enrollment funnel in a manner that allows IWU to meet or exceed new student recruitment goals.Proactively explore opportunities and ideas that enhance relationships with students, parents, and other key influencers.Develop a daily/weekly/monthly rhythm for contacting potential students and parents as I seek to proactively engage with students and parents throughout the enrollment process.Provide an exceptional level of customer service that includes timely responses to phone calls, emails, and text messages from students, parents, and other key influencers.Serve as an advocate for potential students with other departments across campus.Develop and manage a travel schedule that is strategic in nature with the goal of maximizing exposure for IWU within the assigned geographic territory.Assist with events hosted by the Office of Admissions and other departments, providing presentations and conducting campus tours as needed.

    • Admissions Counselor
      • Oct 2019 - Jun 2021

      Formed meaningful and strategic connections with students and parents as they navigated the college enrollment process.Managed assigned segment of enrollment funnel in a manner that allowed IWU to meet or exceed new student recruitment goals.Proactively explored opportunities and ideas that enhanced relationships with students, parents, and other key influencers.Developed a daily/weekly/monthly rhythm for contacting potential students and parents as I sought to proactively engage with students and parents throughout the enrollment process.Provided an exceptional level of customer service that included timely responses to phone calls, emails, and text messages from students, parents, and other key influencers.Served as an advocate for potential students with other departments across campus.Developed and managed a travel schedule that was strategic in nature with the goal of maximizing exposure for IWU within the assigned geographic territory.Assisted with events hosted by the Office of Admissions and other departments, providing presentations and conducting campus tours as needed.

  • CIE
    • United States
    • Food and Beverage Services
    • 1 - 100 Employee
    • HR Associate
      • May 2019 - Sep 2019

      Provided general support to VP of HR, which included recruiting and staffing, compensation and benefits, training and development, and employee relations.Responsible for all new hire paperwork, on-boarding, and orientation planning/processes.Worked directly with all departments implementing policies and best practices.Managed new enrollments, changes, and terminations on a timely basis; ensured that proper documentation was maintained and appropriately filed for employee benefits.Maintained incoming mail and correspondence for the Human Resource Department.Participated in the planning and execution of Employee Appreciation Events or other Path-to-Purpose initiatives.Assisted the Donations Committee and acted as the first point of contact, maintaining all requests and follow-up procedures.Assisted with the coordination and implementation of major departmental initiatives, as requested.Provided administrative support to the front desk or any other department as needed.

  • Indiana Wesleyan University - Scripture Hall
    • Resident Assistant
      • Nov 2018 - May 2019

      Provided a welcoming environment for residential students in Scripture Hall by forming relationships and acting as a resource for information regarding the university, its policies and various eventsCreated and planned events individually and in collaboration with other staff members to provide residents with fun and life-giving experiences Provided a welcoming environment for residential students in Scripture Hall by forming relationships and acting as a resource for information regarding the university, its policies and various eventsCreated and planned events individually and in collaboration with other staff members to provide residents with fun and life-giving experiences

  • McConn Coffee
    • Human Resources Manager
      • May 2018 - Apr 2019

      Created and managed weekly shift schedules for 54 employees using the HotSchedules applicationPrepared weekly payroll reports and submitted them to Payroll OfficeRecruited, interviewed, hired and trained candidates for barista and manager positions to develop and maintain a skilled and diverse staffUpdated and maintained current employee paperwork and filesSet the agenda and reserve space for monthly Shift Manager meetings as well as company-wide meetingsScheduled and monitored regular employee performance evaluations; gave warnings and terminations as necessary in collaboration with General ManagerEffectively communicated changes and updates to company policies, procedures and products to employees through weekly emails

    • Shift Manager
      • Jan 2018 - May 2018

      Directed and managed four baristas on shift by delegating tasks, handling conflict and communicating organizational procedures and policiesPerformed barista evaluations to ensure proper operation of equipment, accurate transactions and uniformity of business processesOversaw a clean and organized work environment by restocking product, quickly addressing disorder and handling shipments when necessary

    • Barista
      • Aug 2016 - Jan 2018

      Assisted customers by taking orders, preparing drinks, and customizing specialty ordersPrioritized drink orders, tasks, and responsibilities while remaining calm in high pressure situationsCommunicated effectively and strategically with team members to achieve organizational goalsCreated a welcoming and safe place for customers to relax and connect with others

  • Indiana Wesleyan University
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Admissions Summer Staff
      • May 2018 - Aug 2018

      Created a welcoming, accommodating, inclusive, and positive experience for campus guests by sharing personal stories and information about Indiana Wesleyan UniversityConducted tours (from 1 to 15 people per tour) for visiting students, families, and special groups; when feasible, customized and specifically targeted the unique interests of guests on the tourAssisted the Admissions Office with campus visit events, including registration, speaking in the welcome session, participating in the student panel, doing campus tours, set-up and tear downSupported the Counselors as a liaison between themselves and their prospective students, assisted with correspondence through various outlets (making phone calls, texting, emailing, handwritten notes, utilizing Slate recruitment systems, etc.), territory file management, and other administrative duties as assigned

  • Indiana Wesleyan University
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Student Ambassador
      • Aug 2017 - Dec 2017

      Assisted in planning, marketing, and executing Career Development events and connecting students to the eventsMaintained office hours and worked Career Development kiosk to assist students directly with career development needs (e.g., resume and cover letter reviews) Assisted in planning, marketing, and executing Career Development events and connecting students to the eventsMaintained office hours and worked Career Development kiosk to assist students directly with career development needs (e.g., resume and cover letter reviews)

  • Lark's Song
    • United States
    • Business Skills Training
    • 1 - 100 Employee
    • Creative Intern
      • May 2017 - Aug 2017

      Created and scheduled creative social media content that supported and promoted the company's values and vision, expanded social media presence and interaction with audienceCollaborated with other members of the Lark's Song teamCreated and marketed product to support Little Larks Superhero CampCollaborated with the Lark's Song team in planning and facilitating the Little Larks Superhero Camp to teach children (ages 5-10) simple well-being practices for their enrichment Created and scheduled creative social media content that supported and promoted the company's values and vision, expanded social media presence and interaction with audienceCollaborated with other members of the Lark's Song teamCreated and marketed product to support Little Larks Superhero CampCollaborated with the Lark's Song team in planning and facilitating the Little Larks Superhero Camp to teach children (ages 5-10) simple well-being practices for their enrichment

  • Indiana Wesleyan University
    • United States
    • Higher Education
    • 200 - 300 Employee
    • Office Assistant
      • Sep 2016 - Apr 2017

      Adjusted and updated Excel documents containing privileged informationAssisted the Administrative Assistant and LCIL faculty through scheduling appointments, answering and directing questions, receiving and directing phone calls, and interacting with students in a friendly and professional manner Adjusted and updated Excel documents containing privileged informationAssisted the Administrative Assistant and LCIL faculty through scheduling appointments, answering and directing questions, receiving and directing phone calls, and interacting with students in a friendly and professional manner

  • HEartworks Photography
    • Photographer's Assistant
      • Jun 2016 - Aug 2016

      Provided assistance in scouting shoots, interacted with customers in a friendly and professional manner, managed props, and other tasks assigned Provided assistance in scouting shoots, interacted with customers in a friendly and professional manner, managed props, and other tasks assigned

Education

  • Indiana Wesleyan University
    Master of Arts - MA, Student Development Administration
    2022 - 2023
  • Indiana Wesleyan University
    Bachelor of Arts - BA, Management
    2015 - 2019
  • Lark's Song, Inc.
    Professional Coaching
    2018 - 2019
  • Churchville-Chili Senior High School
    High School Diploma, General Studies
    2011 - 2015

Community

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