Arturo Arribas
Aftersales Customer Service Manager at Hisense Iberia- Claim this Profile
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Topline Score
Bio
LinkedIn User
Arturo was the manager during my first internship at LG. His empathy, positive attitude and confidence encouraged me to learn faster and do my best for the team. He has also great analytical skills, critical thinking and always tries to anticipate and prevent problems before they happen. He was always customer focused and cared about the people in his team. I really think he is a great manager and a good value for any company.
Roberto Orjales Fraga
Arturo is an excellent customer service leader. Analytic, efficient, proactive, assertive, team player with great dynamism and initiative, anticipates issues solving them. With outstanding work capacity and organization, he is always willing to embrace new challenges that allow increasing his abilities. Now doubt he has plenty of growth room and best asset for any company.
LinkedIn User
Arturo was the manager during my first internship at LG. His empathy, positive attitude and confidence encouraged me to learn faster and do my best for the team. He has also great analytical skills, critical thinking and always tries to anticipate and prevent problems before they happen. He was always customer focused and cared about the people in his team. I really think he is a great manager and a good value for any company.
Roberto Orjales Fraga
Arturo is an excellent customer service leader. Analytic, efficient, proactive, assertive, team player with great dynamism and initiative, anticipates issues solving them. With outstanding work capacity and organization, he is always willing to embrace new challenges that allow increasing his abilities. Now doubt he has plenty of growth room and best asset for any company.
LinkedIn User
Arturo was the manager during my first internship at LG. His empathy, positive attitude and confidence encouraged me to learn faster and do my best for the team. He has also great analytical skills, critical thinking and always tries to anticipate and prevent problems before they happen. He was always customer focused and cared about the people in his team. I really think he is a great manager and a good value for any company.
Roberto Orjales Fraga
Arturo is an excellent customer service leader. Analytic, efficient, proactive, assertive, team player with great dynamism and initiative, anticipates issues solving them. With outstanding work capacity and organization, he is always willing to embrace new challenges that allow increasing his abilities. Now doubt he has plenty of growth room and best asset for any company.
LinkedIn User
Arturo was the manager during my first internship at LG. His empathy, positive attitude and confidence encouraged me to learn faster and do my best for the team. He has also great analytical skills, critical thinking and always tries to anticipate and prevent problems before they happen. He was always customer focused and cared about the people in his team. I really think he is a great manager and a good value for any company.
Roberto Orjales Fraga
Arturo is an excellent customer service leader. Analytic, efficient, proactive, assertive, team player with great dynamism and initiative, anticipates issues solving them. With outstanding work capacity and organization, he is always willing to embrace new challenges that allow increasing his abilities. Now doubt he has plenty of growth room and best asset for any company.
Credentials
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Six Sigma Green Belt
LG Electronics
Experience
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Hisense Iberia
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Spain
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Computers and Electronics Manufacturing
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1 - 100 Employee
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Aftersales Customer Service Manager
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Jan 2018 - Present
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LG Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Technical Customer Service Manager -Consumer Electronics (HE , HA) & B2B division-
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Jan 2015 - Dec 2017
Technical & Customer Service Manager of Consumer Electronics & B2B division-Define strategies & execute actions to deploy the best customer service experience aligned with company strategies.-Key Performance Indicators (KPIs) Management : Cost,Customer Satisfaction, SLAs,...- Product Quality Management - Six Sigma Green Belt- Negotiation with partners-Team Management
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Technical Manager at Home Entertainment & Business Solution Division
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Jun 2007 - Jan 2015
-Quality Product Management: FFR (Field Failure Rate) analysis.-Direct contact with quality departments @ factories in Korea,Poland and China to develop actions to improve the quality, performance of products.
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Service Engineer
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Oct 2003 - Jun 2007
-Technical support to the national service center network ( Brown Goods products)- Technical trainer both service center and customer contact center.- Trainings at factories in South Korea & Centralized European Office in Amsterdam
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Universitat Politècnica de València (UPV)
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Spain
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Higher Education
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700 & Above Employee
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Associated Teacher in the Physics Laboratory at Telecom. University
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Sep 2002 - Sep 2003
During that period I worked at AUTELEC SA as a product engineer and combined it with teaching in the university. During that period I worked at AUTELEC SA as a product engineer and combined it with teaching in the university.
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Electronic Engineer
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Oct 1998 - Sep 2003
- Collaborate on R&D projects to improve and develop products - Technical support to aftersales team. - Collaborate on R&D projects to improve and develop products - Technical support to aftersales team.
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Education
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2014 - 2016
Universitat Politècnica de València (UPV)
MBA en Dirección y Planificación de Empresas, Business Administration and Management, General -
1997 - 1999
Universitat Politècnica de València (UPV)
Ingeniero en Automática y Electronica Industrial, Electronics, Robotics, and Automation Engineering -
1996 - 1997
Middlesex University
Electronic Engineering Beng, Electronics Engineering -
1993 - 1996
Universitat Politècnica de València (UPV)
Ingeniero Técnico Industrial, Especialidad Electróncia y Automática Industrial
Community
