Experience

Sharp Notions, LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Software Engineer

  • Mar 2022 - Present



Mindex

• United States
• Software Development
• 200 - 300 Employee

• Software Engineer

  • Apr 2021 - Mar 2022

  Rochester, New York, United States Developed, documented, tested, and maintained websites for several local and national clients. Participated in scrum and agile ceremonies. Involved in client-facing contact, meetings, and daily/weekly planning meetings. Reviewed peer code as well as paired to brainstorm solutions. Worked on custom client solutions built on AWS as server-less solutions. Assisted in the hiring and onboarding process of new developers. • Only internal employee chosen by leadership to form a team for the new… Show more Developed, documented, tested, and maintained websites for several local and national clients. Participated in scrum and agile ceremonies. Involved in client-facing contact, meetings, and daily/weekly planning meetings. Reviewed peer code as well as paired to brainstorm solutions. Worked on custom client solutions built on AWS as server-less solutions. Assisted in the hiring and onboarding process of new developers. • Only internal employee chosen by leadership to form a team for the new largest client. A large Medical application built on React js/Redux, C#/.NET, PostgreSQL, Docker and, AWS. • Led and successfully launched the redesign and development of a new appointment system for a major automotive company. • Built new features and maintained large automotive companies website built on custom PHP AWS server-less application. • Took on additional projects from concept to delivery in order to meet client expectations for the team. Show less



Wyzant

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Private Javascript/React js tutor

  • Mar 2020 - Feb 2022

  remote Evaluate and assess student's abilities and needs to develop an action plan to help them reach the next level. Assisted college, Bootcamp, and adult students to fill the gaps in knowledge they had in a multitude of topics, specializing in Javascript and React js. Manage multiple recurring students, teaching beginner to advanced topics. • Students have stated: “Josh is an excellent tutor! Extremely knowledgeable and kind. Excellent tutoring experience. We reviewed the codebase I am… Show more Evaluate and assess student's abilities and needs to develop an action plan to help them reach the next level. Assisted college, Bootcamp, and adult students to fill the gaps in knowledge they had in a multitude of topics, specializing in Javascript and React js. Manage multiple recurring students, teaching beginner to advanced topics. • Students have stated: “Josh is an excellent tutor! Extremely knowledgeable and kind. Excellent tutoring experience. We reviewed the codebase I am presently working through for an internship and Josh was able to figure out exactly what was going on in less than a minute! This is an experienced developer with a strong knowledge of Typescript and React. Just what I need to hit the ground running at my internship.” Show less



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Claims Adjuster

  • Jan 2017 - Apr 2021

  Rochester, New York Managed a high volume of claims from start to finish in a fast-paced office environment by utilizing my ability to solve complex problems quickly, think analytically and work claims efficiently. Communicated verbally and in writing with all parties to compile and analyze information to determine coverage, liability, and the total value of claims. Responsible for an experience that each customer has for the lifecycle of their claim. • Excelled by utilizing my time management skills… Show more Managed a high volume of claims from start to finish in a fast-paced office environment by utilizing my ability to solve complex problems quickly, think analytically and work claims efficiently. Communicated verbally and in writing with all parties to compile and analyze information to determine coverage, liability, and the total value of claims. Responsible for an experience that each customer has for the lifecycle of their claim. • Excelled by utilizing my time management skills, regularly able to exceed the average time to close claims by 25% over set goal. This kept the number of claims I was closing higher than the amount I was assigned which in turn saved the company money by having fewer claims open. • Chosen to take unrepresented bodily injury claims based on my ability to be efficient, accurate and independent while managing auto claims. This grew my ability to handle a much larger workload while still exceeding company objectives. Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Tech Expert

  • Nov 2013 - Jan 2017

  Rochester, New York Area Provided first call resolution to thousands of customers using advanced problem solving and deductive reasoning skills. Created custom solutions for every customer issue mainly concerning devices and network but also any overall concerns the customer had involving account, billing or negativity towards Verizon. Keeping a balance between what is best for the customer and what is best for the company was the main focus in my day to day operations. • Achieved the highest level of… Show more Provided first call resolution to thousands of customers using advanced problem solving and deductive reasoning skills. Created custom solutions for every customer issue mainly concerning devices and network but also any overall concerns the customer had involving account, billing or negativity towards Verizon. Keeping a balance between what is best for the customer and what is best for the company was the main focus in my day to day operations. • Achieved the highest level of efficiency, recognized by leadership for handling almost 50% more calls every day than my peers. This reduced the overall cost the company incurs per call. • Ability to come up with creative solutions tailored for every individual customer. My positive surveys every month displayed that I created an extremely positive customer experience and resolution. • Assisted the engagement team as part of “Engagement Committee” to help in promoting events and keeping employee satisfaction high. Utilized graphic design background to help create posters, graphics and overall communications for the center. • Selected over dozens of my peers as wellness liaison for on-site gym based off of my hard work and dedication. Worked as a team to promote overall health and wellness which resulted in a 15% increase in gym participation during this time. Show less



Alfred State College - SUNY College of Technology

• United States
• Higher Education
• 400 - 500 Employee

• Alumni Relations

  • Sep 2012 - May 2013

  Alfred, Ny Responsible for contacting as many alumni and parents as possible in order to promote, discuss and connect the groups with Alfred State College. •Built lasting relationships with alumni and parents that created loyalty and revenue for Alfred State through increased monthly donations. •Educated alumni and parents on current events occurring on campus. This kept the alumni and parents connected with the college which increased my overall monthly donation goals. •Hand-selected by my… Show more Responsible for contacting as many alumni and parents as possible in order to promote, discuss and connect the groups with Alfred State College. •Built lasting relationships with alumni and parents that created loyalty and revenue for Alfred State through increased monthly donations. •Educated alumni and parents on current events occurring on campus. This kept the alumni and parents connected with the college which increased my overall monthly donation goals. •Hand-selected by my direct supervisor to instruct and coach new hires creating a great base set of skilled employees. •Evaluated by clients as a “delight to talk to” and “polite” in comment cards.

• Marketing and Communication Intern

  • Sep 2012 - Dec 2012

  Alfred, Ny Responsible for planning, creating and delivering marketing communication to directly improve Alfred State College’s relation with its students and the public. Normal day to day operations included: interviewing students for projects, filming, recording sounds, creating scripts and participating in weekly team brainstorm meetings. •Supported leadership with my ability to manage multiple projects assisted in overall team productivity. •Elevated my creativity by having the opportunity… Show more Responsible for planning, creating and delivering marketing communication to directly improve Alfred State College’s relation with its students and the public. Normal day to day operations included: interviewing students for projects, filming, recording sounds, creating scripts and participating in weekly team brainstorm meetings. •Supported leadership with my ability to manage multiple projects assisted in overall team productivity. •Elevated my creativity by having the opportunity to collaborate with other professionals during weekly brainstorm meetings.



Burger King

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • Mar 2009 - Jan 2013

  Gates, Ny Primary responsibilities included taking orders, closing out drawers, cooking food and keeping positive customer satisfaction. Specifically rehired every vacation based off of reliability and exemplary performance. •Balanced multiple orders in a high paced work environment which overall improved customer satisfaction. •Boosted total sales by constantly educating customers on the benefits of up sales.