Senior Platform Support Engineer

• Jan 2023 - Present

Platform Support Engineer

• May 2021 - Dec 2022

Customer Success Representative

• Sep 2020 - May 2021

Provide technical support to internal and external users for the newly developed Great Minds’ Digital Suite (in Sync, Affirm, & Equip) and monitor for trends to report common cases to management and developers.

Account Manager

• Nov 2015 - Jun 2020

Drove a positive client experience as the primary point of contact to over 120 different clients including YMCAs, Girl Scouts, universities, boarding schools, and traditional summer camps. Understood the specific variables required by each client when implementing SaaS for their organization. Maintained frequent communication through phone and email to field questions and provide technical support. Developed internal strategies to improve departmental efficiencies.Notable Accomplishments - Achieved an average 4.72 out of 5 client satisfaction rating for years 2017, 2018, 2019.- Proven success of client retention with 90% returning for years 2017, 2018, 2019.- Contributed to the growth of the company from approximately 500,000 profiles managed to over 2,000,000. Skills: Salesforce, Highrise, Zendesk, Zoom, RingCentral, GitHub, G Suite, Snagit, Calendly, GoToMeeting Show less

Creative Director

• Nov 2015 - Jun 2020

Developed and implemented a formal creative department for the company. Conceptualized videos to be used for training, support, and sales. Researched and budgeted for necessary equipment. Collaborated with internal teams to ensure appropriate messages were being shared. Scheduled and organized talent for onsite, offsite, and remote video shoots. Set up studios with lighting, audio, and video equipment and directed video shoots. Created roadmaps to keep track of projects and communicate progress to the CEO. Notable Accomplishments- Created over 50 sales, support, and marketing videos that lead to thousands of views.- Positive response from viewership resulted in thousands of sales leads and growth of company recruitment.- Lead teams in Washington D.C. and Columbus, OH to conduct testimonial shoots. Skills: Adobe Creative Suite, Camtasia, Snagit, Panasonic Lumix GH5, Canon 80D. Show less

Front Line Cashier / Home Delivery Associate

• Apr 2014 - Oct 2015

Worked with customers to schedule deliveries using logistics software. Handled questions concerning products and services. Verified delivery manifests to ensure products were placed on appropriate routes. • Assisted with the organization and delivery of thousands of products to customers in the greater Detroit area and beyond Worked with customers to schedule deliveries using logistics software. Handled questions concerning products and services. Verified delivery manifests to ensure products were placed on appropriate routes. • Assisted with the organization and delivery of thousands of products to customers in the greater Detroit area and beyond

Foreign Language Instructor

• Aug 2012 - Dec 2013

Facilitated speaking and listening classes to students in kindergarten and college levels. Evaluated students’ abilities and reported progress to the university. Implemented special events for students and faculty to participate in and grasp the English language. Facilitated speaking and listening classes to students in kindergarten and college levels. Evaluated students’ abilities and reported progress to the university. Implemented special events for students and faculty to participate in and grasp the English language.

Event Technology Specialist

• Nov 2011 - Jul 2012

Advised clients in determining the audiovisual needs for meetings and conferences including the setup and training on how to operate equipment. Advised clients in determining the audiovisual needs for meetings and conferences including the setup and training on how to operate equipment.

Creative Director - "Let's Make it Better Now" Campaign

• May 2012 - Jun 2012

"Let's Make it Better Now" was an online video contest held by the Center for the Study of Equality and Human Rights. Students from area high schools and colleges submitted their ideas on how to end bullying. I was hired as a freelance Creative Director to use all of the winning submissions to make one video that effectively relayed the message of the campaign. My script and notes were then given to an editor, whom edited the final film. • Compiling online contest submissions • Collaborating with faculty to create the appropriate message for the campaign • Creating a coherent story using online contest submissions • Organizing selected clips into a detailed EDL for the video editor to follow Show less

Assistant Editor

• Jan 2011 - Sep 2011

Assisted digital media editors with editing video content for commercial use. Assisted digital media editors with editing video content for commercial use.

Art Department Intern

• Jun 2010 - Aug 2010

• Conducted research to better assist the purchases made by set dressers • Provided assistance to department heads by preparing props and other background art for use on-set • Ordered, collected, and delivered items to parts of the production team • Organized and collated scripts when changes were made • Conducted research to better assist the purchases made by set dressers • Provided assistance to department heads by preparing props and other background art for use on-set • Ordered, collected, and delivered items to parts of the production team • Organized and collated scripts when changes were made

Office Assistant

• Sep 2008 - Jun 2010

• Scheduled updates to academic calendar using Banner• Observed fluctuation in class sizes through detailed enrollment checks• Guided and provided assistance for students through class scheduling• Assisted academic faculty and staff with school related projects and events• Drafted emails, performed clerical work, and filed paperwork

Production Assistant

• Feb 2009 - Apr 2010

• Developed video content for the university’s iTunes U account• Directed interview talk shows and instructional videos featuring students and faculty• Edited and prepared videos for web distribution using Final Cut Pro• Maintained a studio including cameras, lighting and other equipment

Research Assistant

• Jan 2009 - Apr 2009

I volunteered to assist Dr. Mary Ann Watson in completing research for her collaboration with Michael C. Keith entitled, "Norman Corwin's 'One World Flight.'"It was my job to conduct research the various people that Mr. Corwin mentions in his journal. I was required to write brief paragraphs about each person and include a detailed bibliography for each chapter.